dist¶

Interfaces¶

ConfiguredHandoffInput¶

Properties¶

idempotencyKey?¶

optional idempotencyKey?: string;

payload?¶

optional payload?: unknown;

query?¶

optional query?: Record<string, ProviderQueryValue>;

NiceCxoneClient¶

Properties¶

providerClient¶

providerClient: NiceCxoneProviderClient;

Methods¶

createHandoff()¶

createHandoff(input?): Promise<ProviderJsonObject>;

Parameters¶

Parameter	Type
`input?`	`ConfiguredHandoffInput`

Returns¶

Promise\<ProviderJsonObject>

endContact()¶

endContact(input?): Promise<ProviderJsonObject>;

Parameters¶

Parameter	Type
`input?`	`NiceCxoneOperationInput`

Returns¶

Promise\<ProviderJsonObject>

readiness()¶

readiness(): Promise<ProviderJsonObject>;

Returns¶

Promise\<ProviderJsonObject>

request()¶

request(input): Promise<ProviderJsonObject>;

Parameters¶

Parameter	Type
`input`	`ProviderExtensionRequestInput`

Returns¶

Promise\<ProviderJsonObject>

scheduleCallback()¶

scheduleCallback(input?): Promise<ProviderJsonObject>;

Parameters¶

Parameter	Type
`input?`	`NiceCxoneOperationInput`

Returns¶

Promise\<ProviderJsonObject>

startContact()¶

startContact(input?): Promise<ProviderJsonObject>;

Parameters¶

Parameter	Type
`input?`	`NiceCxoneOperationInput`

Returns¶

Promise\<ProviderJsonObject>

NiceCxoneClientOptions¶

Extended by¶

NiceCxoneIntegrationOptions

Properties¶

accessToken?¶

optional accessToken?: string;

apiBaseUrl?¶

optional apiBaseUrl?: string;

apiKey?¶

optional apiKey?: string;

apiKeyHeaderName?¶

optional apiKeyHeaderName?: string;

authorizationHeader?¶

optional authorizationHeader?: string;

baseUrl?¶

optional baseUrl?: string;

defaultHandoffPath?¶

optional defaultHandoffPath?: string;

fetch?¶

optional fetch?: {
  (input, init?): Promise<Response>;
  (input, init?): Promise<Response>;
};

Call Signature¶

(input, init?): Promise<Response>;

MDN Reference

Parameters¶

Parameter	Type
`input`	`URL` \| `RequestInfo`
`init?`	`RequestInit`

Returns¶

Promise\<Response>

Call Signature¶

(input, init?): Promise<Response>;

MDN Reference

Parameters¶

Parameter	Type
`input`	`string` \| `Request` \| `URL`
`init?`	`RequestInit`

Returns¶

Promise\<Response>

providerClient?¶

optional providerClient?: NiceCxoneProviderClient;

readinessPath?¶

optional readinessPath?: string;

retry?¶

optional retry?: number | ProviderRestRetryOptions;

signal?¶

optional signal?: AbortSignal;

timeoutMs?¶

optional timeoutMs?: number;

NiceCxoneIntegrationOptions¶

Extends¶

NiceCxoneClientOptions

Properties¶

accessToken?¶

optional accessToken?: string;

Inherited from¶

NiceCxoneClientOptions.accessToken

apiBaseUrl?¶

optional apiBaseUrl?: string;

Inherited from¶

NiceCxoneClientOptions.apiBaseUrl

apiKey?¶

optional apiKey?: string;

Inherited from¶

NiceCxoneClientOptions.apiKey

apiKeyHeaderName?¶

optional apiKeyHeaderName?: string;

Inherited from¶

NiceCxoneClientOptions.apiKeyHeaderName

authorizationHeader?¶

optional authorizationHeader?: string;

Inherited from¶

NiceCxoneClientOptions.authorizationHeader

baseUrl?¶

optional baseUrl?: string;

Inherited from¶

NiceCxoneClientOptions.baseUrl

defaultHandoffPath?¶

optional defaultHandoffPath?: string;

Inherited from¶

NiceCxoneClientOptions.defaultHandoffPath

fetch?¶

optional fetch?: {
  (input, init?): Promise<Response>;
  (input, init?): Promise<Response>;
};

Call Signature¶

(input, init?): Promise<Response>;

MDN Reference

Parameters¶

Parameter	Type
`input`	`URL` \| `RequestInfo`
`init?`	`RequestInit`

Returns¶

Promise\<Response>

Call Signature¶

(input, init?): Promise<Response>;

MDN Reference

Parameters¶

Parameter	Type
`input`	`string` \| `Request` \| `URL`
`init?`	`RequestInit`

Returns¶

Promise\<Response>

Inherited from¶

NiceCxoneClientOptions.fetch

niceCxoneClient?¶

optional niceCxoneClient?: NiceCxoneClient;

providerClient?¶

optional providerClient?: NiceCxoneProviderClient;

Inherited from¶

NiceCxoneClientOptions.providerClient

readinessPath?¶

optional readinessPath?: string;

Inherited from¶

NiceCxoneClientOptions.readinessPath

retry?¶

optional retry?: number | ProviderRestRetryOptions;

Inherited from¶

NiceCxoneClientOptions.retry

signal?¶

optional signal?: AbortSignal;

Inherited from¶

NiceCxoneClientOptions.signal

timeoutMs?¶

optional timeoutMs?: number;

Inherited from¶

NiceCxoneClientOptions.timeoutMs

NiceCxoneOperationInput¶

Extended by¶

ProviderExtensionRequestInput

Properties¶

body?¶

optional body?: unknown;

headers?¶

optional headers?: Record<string, string>;

idempotencyKey?¶

optional idempotencyKey?: string;

pathParams?¶

optional pathParams?: Record<string, string | number | boolean>;

query?¶

optional query?: Record<string, ProviderQueryValue>;

NiceCxoneProviderClient¶

Methods¶

createHandoff()¶

createHandoff(input): Promise<ProviderJsonObject>;

Parameters¶

Parameter	Type
`input`	`ConfiguredHandoffInput`

Returns¶

Promise\<ProviderJsonObject>

endContact()¶

endContact(input?): Promise<ProviderJsonObject>;

Parameters¶

Parameter	Type
`input?`	`NiceCxoneOperationInput`

Returns¶

Promise\<ProviderJsonObject>

readiness()?¶

optional readiness(input?): Promise<ProviderJsonObject>;

Parameters¶

Parameter	Type
`input?`	`NiceCxoneReadinessInput`

Returns¶

Promise\<ProviderJsonObject>

request()¶

request(input): Promise<ProviderJsonObject>;

Parameters¶

Parameter	Type
`input`	`ProviderExtensionRequestInput`

Returns¶

Promise\<ProviderJsonObject>

scheduleCallback()¶

scheduleCallback(input?): Promise<ProviderJsonObject>;

Parameters¶

Parameter	Type
`input?`	`NiceCxoneOperationInput`

Returns¶

Promise\<ProviderJsonObject>

startContact()¶

startContact(input?): Promise<ProviderJsonObject>;

Parameters¶

Parameter	Type
`input?`	`NiceCxoneOperationInput`

Returns¶

Promise\<ProviderJsonObject>

NiceCxoneReadinessInput¶

Properties¶

path?¶

optional path?: string;

ProviderExtensionRequestInput¶

Extends¶

NiceCxoneOperationInput

Properties¶

allowMutation?¶

optional allowMutation?: boolean;

body?¶

optional body?: unknown;

Inherited from¶

NiceCxoneOperationInput.body

classification?¶

optional classification?: string;

headers?¶

optional headers?: Record<string, string>;

Inherited from¶

NiceCxoneOperationInput.headers

idempotencyKey?¶

optional idempotencyKey?: string;

Inherited from¶

NiceCxoneOperationInput.idempotencyKey

method?¶

optional method?: ProviderHttpMethod;

operationId?¶

optional operationId?: string;

path?¶

optional path?: string;

pathParams?¶

optional pathParams?: Record<string, string | number | boolean>;

Inherited from¶

NiceCxoneOperationInput.pathParams

query?¶

optional query?: Record<string, ProviderQueryValue>;

Inherited from¶

NiceCxoneOperationInput.query

ProviderRestRetryOptions¶

Properties¶

attempts?¶

optional attempts?: number;

baseDelayMs?¶

optional baseDelayMs?: number;

maxDelayMs?¶

optional maxDelayMs?: number;

statusCodes?¶

optional statusCodes?: readonly number[];

Type Aliases¶

NiceCxoneProviderMethod¶

type NiceCxoneProviderMethod = ProviderHttpMethod;

NiceCxoneQueryValue¶

type NiceCxoneQueryValue = ProviderQueryValue;

ProviderJsonObject¶

type ProviderJsonObject = Record<string, unknown>;

Functions¶

createNiceCxoneClient()¶

function createNiceCxoneClient(options?): NiceCxoneClient;

Parameters¶

Parameter	Type
`options?`	`NiceCxoneClientOptions`

Returns¶

NiceCxoneClient

createNiceCxoneIntegration()¶

function createNiceCxoneIntegration(options?): DefinedIntegration<{
  capabilities: readonly [{
     capability: "handoff";
     exposesSensitiveData: true;
     providerObjects: readonly [{
        kind: "contactTransfer";
        label: "contactTransfer";
     }];
     requiresCredential: true;
     sideEffect: true;
   }, {
     capability: "schedule";
     exposesSensitiveData: true;
     providerObjects: readonly [{
        kind: "callback";
        label: "callback";
     }];
     requiresCredential: true;
     sideEffect: true;
   }, {
     capability: "send";
     exposesSensitiveData: true;
     providerObjects: readonly [{
        kind: "contact";
        label: "contact";
     }];
     requiresCredential: true;
     sideEffect: true;
   }, {
     capability: "update-provider-object";
     exposesSensitiveData: true;
     providerObjects: readonly [{
        kind: "contact";
        label: "contact";
     }];
     requiresCredential: true;
     sideEffect: true;
   }, {
     capability: "read-provider-object";
     exposesSensitiveData: true;
     providerObjects: readonly [{
        kind: "contact";
        label: "contact";
     }];
     requiresCredential: true;
     sideEffect: false;
  }];
  category: "contact-center";
  channelAudiences: readonly ["customer-facing", "internal-support", "mixed"];
  coverage: {
     evidence: readonly [{
        label: "NICE CXone REST APIs";
        url: "https://developer.niceincontact.com/API";
      }, {
        label: "NICE CXone ACD SDK package";
        url: "https://www.npmjs.com/package/@nice-devone/acd-sdk";
      }, {
        label: "NICE CXone Agent SDK repository";
        url: "https://github.com/nice-devone/nice-cxone-agent-sdk";
     }];
     notes: readonly ["Maintained NICE @nice-devone SDK packages exist, but the closest ACD runtime package is UNLICENSED and documented for CXone Agent/app-bundler use.", "Runtime calls use a fail-closed built-in REST adapter when baseUrl/API credentials are supplied, with NiceCxoneProviderClient available as a typed host override."];
     scope: "support-workflow-subset";
  };
  credentialRequirements: readonly [{
     id: "nice-cxone-api-base";
     label: "NICE CXone API base URL";
     required: true;
   }, {
     id: "nice-cxone-api-access";
     label: "NICE CXone API access";
     required: true;
   }, {
     id: "nice-cxone-routing";
     label: "NICE CXone skill/queue routing configuration";
     required: false;
  }];
  directions: readonly ["inbound-only", "outbound-only", "bidirectional"];
  id: "contact-center.nice-cxone";
  maintainers: readonly [{
     name: "Cognidesk";
     type: "official";
  }];
  metadata: {
     implementation: {
        adapterKind: "no-official-sdk-rest-adapter";
        allowedOperations: readonly [{
           alias: "contact-center.handoff.request";
           checksum: "not-applicable-host-configured";
           id: "configuredHandoff";
           method: "POST";
           path: "host-configured";
           source: "provider-rest-adapter";
         }, {
           alias: "contact-center.callback.schedule";
           checksum: "sha256:076fb5602cd1e76f13d38bb2172547e9d2f91877447c3088ff14e849bac2099a-local-generated-operation-catalog";
           id: "scheduleACallback";
           method: "POST";
           path: "/promise";
           source: "https://developer.niceincontact.com/content/apis/patron/patron-callback-api-docs";
         }, {
           alias: "contact-center.contact.start";
           checksum: "sha256:076fb5602cd1e76f13d38bb2172547e9d2f91877447c3088ff14e849bac2099a-local-generated-operation-catalog";
           id: "startChatSession";
           method: "POST";
           path: "/contacts/chats";
           source: "https://developer.niceincontact.com/content/apis/patron/patron-chatrequests-api-docs";
         }, {
           alias: "contact-center.contact.end";
           checksum: "sha256:076fb5602cd1e76f13d38bb2172547e9d2f91877447c3088ff14e849bac2099a-local-generated-operation-catalog";
           id: "endChat";
           method: "DELETE";
           path: "/contacts/chats/{chatSession}";
           source: "https://developer.niceincontact.com/content/apis/patron/patron-chatrequests-api-docs";
         }, {
           alias: "nice-cxone.request";
           checksum: "not-applicable-host-configured";
           id: "providerExtensionRequest";
           method: "GET";
           path: "host-configured";
           source: "provider-rest-adapter";
        }];
        implementationStrategy: "provider-rest-adapter";
        providerSdkDecision: {
           checkedAt: "2026-06-25";
           checkedPackages: readonly [{
              checkedVersion: "26.2.1";
              license: "UNLICENSED";
              package: "@nice-devone/acd-sdk";
              reason: "Closest ACD package is unlicensed and documented for CXone Agent/app-bundler use rather than a redistributable server-side REST client.";
              result: "official-sdk-not-redistributable-server-rest-client";
            }, {
              checkedVersion: "26.2.1";
              license: "UNLICENSED";
              package: "@nice-devone/agent-sdk";
              reason: "Agent SDK is unlicensed and coupled to CXone Agent/browser app runtime.";
              result: "agent-app-sdk-not-server-rest-client";
            }, {
              checkedVersion: "3.3.0";
              license: "UNLICENSED";
              package: "@nice-devone/nice-cxone-chat-web-sdk";
              reason: "Web SDK targets browser DFO chat rather than package-owned Contact Center server operations.";
              result: "browser-dfo-chat-sdk-not-contact-center-server-client";
           }];
           defaultRestPolicy: "fail-closed-provider-rest-adapter-with-typed-provider-client-override";
           result: "no-redistributable-server-side-cxone-sdk";
           typedClientOverride: "NiceCxoneProviderClient";
        };
        sdkDecision: "Maintained NICE @nice-devone SDK packages exist, but the closest ACD runtime package is UNLICENSED and designed for CXone Agent/app-bundler use rather than a redistributable server-side REST client; this package provides a fail-closed built-in REST adapter with providerClient override.";
        verifiedAt: "2026-06-25";
     };
     manifestOnlySafe: true;
     providerRestAdapter: {
        adapterKind: "no-official-sdk-rest-adapter";
        failureMode: "fail-closed";
        hostClientEscapeHatch: "NiceCxoneClient.providerClient";
        hostClientOverride: true;
        packageOwnedRestClient: true;
        providerClientOverride: "NiceCxoneProviderClient";
        reviewedOperationAllowlist: true;
        strategy: "provider-rest-adapter";
     };
     providerSdkDecision: {
        checkedAt: "2026-06-25";
        checkedPackages: readonly [{
           checkedVersion: "26.2.1";
           license: "UNLICENSED";
           package: "@nice-devone/acd-sdk";
           reason: "Closest ACD package is unlicensed and documented for CXone Agent/app-bundler use rather than a redistributable server-side REST client.";
           result: "official-sdk-not-redistributable-server-rest-client";
         }, {
           checkedVersion: "26.2.1";
           license: "UNLICENSED";
           package: "@nice-devone/agent-sdk";
           reason: "Agent SDK is unlicensed and coupled to CXone Agent/browser app runtime.";
           result: "agent-app-sdk-not-server-rest-client";
         }, {
           checkedVersion: "3.3.0";
           license: "UNLICENSED";
           package: "@nice-devone/nice-cxone-chat-web-sdk";
           reason: "Web SDK targets browser DFO chat rather than package-owned Contact Center server operations.";
           result: "browser-dfo-chat-sdk-not-contact-center-server-client";
        }];
        defaultRestPolicy: "fail-closed-provider-rest-adapter-with-typed-provider-client-override";
        result: "no-redistributable-server-side-cxone-sdk";
        typedClientOverride: "NiceCxoneProviderClient";
     };
     sdkDecision: {
        checkedAt: "2026-06-25";
        checkedVersion: "26.2.1";
        license: "UNLICENSED";
        package: "@nice-devone/acd-sdk";
        reason: "@nice-devone/acd-sdk is the closest NICE CXone ACD npm package, but it is published as UNLICENSED and documented for CXone Agent/app-bundler use with browser and agent SDK dependencies.";
        result: "official-sdk-not-redistributable-server-rest-client";
     };
  };
  name: "NICE CXone";
  operations: readonly [{
     alias: "contact-center.handoff.request";
     capability: "handoff";
     providerObject: "contactTransfer";
   }, {
     alias: "contact-center.callback.schedule";
     capability: "schedule";
     providerObject: "callback";
   }, {
     alias: "contact-center.contact.start";
     capability: "send";
     providerObject: "contact";
   }, {
     alias: "contact-center.contact.end";
     capability: "update-provider-object";
     providerObject: "contact";
   }, {
     alias: "nice-cxone.request";
     capability: "read-provider-object";
     extension: true;
     providerObject: "contact";
  }];
  packageName: "@cognidesk/integration-contact-center-nice-cxone";
  provider: "nice-cxone";
  trustLevel: "official";
}, unknown, {
  contact-center.callback.schedule: (input) => Promise<ProviderJsonObject>;
  contact-center.contact.end: (input) => Promise<ProviderJsonObject>;
  contact-center.contact.start: (input) => Promise<ProviderJsonObject>;
  contact-center.handoff.request: (input) => Promise<ProviderJsonObject>;
  nice-cxone.request: (input) => Promise<ProviderJsonObject>;
}>;

Parameters¶

Parameter	Type
`options?`	`NiceCxoneIntegrationOptions`

Returns¶

DefinedIntegration\<{ capabilities: readonly [{ capability: "handoff"; exposesSensitiveData: true; providerObjects: readonly [{ kind: "contactTransfer"; label: "contactTransfer"; }]; requiresCredential: true; sideEffect: true; }, { capability: "schedule"; exposesSensitiveData: true; providerObjects: readonly [{ kind: "callback"; label: "callback"; }]; requiresCredential: true; sideEffect: true; }, { capability: "send"; exposesSensitiveData: true; providerObjects: readonly [{ kind: "contact"; label: "contact"; }]; requiresCredential: true; sideEffect: true; }, { capability: "update-provider-object"; exposesSensitiveData: true; providerObjects: readonly [{ kind: "contact"; label: "contact"; }]; requiresCredential: true; sideEffect: true; }, { capability: "read-provider-object"; exposesSensitiveData: true; providerObjects: readonly [{ kind: "contact"; label: "contact"; }]; requiresCredential: true; sideEffect: false; }]; category: "contact-center"; channelAudiences: readonly ["customer-facing", "internal-support", "mixed"]; coverage: { evidence: readonly [{ label: "NICE CXone REST APIs"; url: "https://developer.niceincontact.com/API"; }, { label: "NICE CXone ACD SDK package"; url: "https://www.npmjs.com/package/@nice-devone/acd-sdk"; }, { label: "NICE CXone Agent SDK repository"; url: "https://github.com/nice-devone/nice-cxone-agent-sdk"; }]; notes: readonly ["Maintained NICE @nice-devone SDK packages exist, but the closest ACD runtime package is UNLICENSED and documented for CXone Agent/app-bundler use.", "Runtime calls use a fail-closed built-in REST adapter when baseUrl/API credentials are supplied, with NiceCxoneProviderClient available as a typed host override."]; scope: "support-workflow-subset"; }; credentialRequirements: readonly [{ id: "nice-cxone-api-base"; label: "NICE CXone API base URL"; required: true; }, { id: "nice-cxone-api-access"; label: "NICE CXone API access"; required: true; }, { id: "nice-cxone-routing"; label: "NICE CXone skill/queue routing configuration"; required: false; }]; directions: readonly ["inbound-only", "outbound-only", "bidirectional"]; id: "contact-center.nice-cxone"; maintainers: readonly [{ name: "Cognidesk"; type: "official"; }]; metadata: { implementation: { adapterKind: "no-official-sdk-rest-adapter"; allowedOperations: readonly [{ alias: "contact-center.handoff.request"; checksum: "not-applicable-host-configured"; id: "configuredHandoff"; method: "POST"; path: "host-configured"; source: "provider-rest-adapter"; }, { alias: "contact-center.callback.schedule"; checksum: "sha256:076fb5602cd1e76f13d38bb2172547e9d2f91877447c3088ff14e849bac2099a-local-generated-operation-catalog"; id: "scheduleACallback"; method: "POST"; path: "/promise"; source: "https://developer.niceincontact.com/content/apis/patron/patron-callback-api-docs"; }, { alias: "contact-center.contact.start"; checksum: "sha256:076fb5602cd1e76f13d38bb2172547e9d2f91877447c3088ff14e849bac2099a-local-generated-operation-catalog"; id: "startChatSession"; method: "POST"; path: "/contacts/chats"; source: "https://developer.niceincontact.com/content/apis/patron/patron-chatrequests-api-docs"; }, { alias: "contact-center.contact.end"; checksum: "sha256:076fb5602cd1e76f13d38bb2172547e9d2f91877447c3088ff14e849bac2099a-local-generated-operation-catalog"; id: "endChat"; method: "DELETE"; path: "/contacts/chats/{chatSession}"; source: "https://developer.niceincontact.com/content/apis/patron/patron-chatrequests-api-docs"; }, { alias: "nice-cxone.request"; checksum: "not-applicable-host-configured"; id: "providerExtensionRequest"; method: "GET"; path: "host-configured"; source: "provider-rest-adapter"; }]; implementationStrategy: "provider-rest-adapter"; providerSdkDecision: { checkedAt: "2026-06-25"; checkedPackages: readonly [{ checkedVersion: "26.2.1"; license: "UNLICENSED"; package: "@nice-devone/acd-sdk"; reason: "Closest ACD package is unlicensed and documented for CXone Agent/app-bundler use rather than a redistributable server-side REST client."; result: "official-sdk-not-redistributable-server-rest-client"; }, { checkedVersion: "26.2.1"; license: "UNLICENSED"; package: "@nice-devone/agent-sdk"; reason: "Agent SDK is unlicensed and coupled to CXone Agent/browser app runtime."; result: "agent-app-sdk-not-server-rest-client"; }, { checkedVersion: "3.3.0"; license: "UNLICENSED"; package: "@nice-devone/nice-cxone-chat-web-sdk"; reason: "Web SDK targets browser DFO chat rather than package-owned Contact Center server operations."; result: "browser-dfo-chat-sdk-not-contact-center-server-client"; }]; defaultRestPolicy: "fail-closed-provider-rest-adapter-with-typed-provider-client-override"; result: "no-redistributable-server-side-cxone-sdk"; typedClientOverride: "NiceCxoneProviderClient"; }; sdkDecision: "Maintained NICE @nice-devone SDK packages exist, but the closest ACD runtime package is UNLICENSED and designed for CXone Agent/app-bundler use rather than a redistributable server-side REST client; this package provides a fail-closed built-in REST adapter with providerClient override."; verifiedAt: "2026-06-25"; }; manifestOnlySafe: true; providerRestAdapter: { adapterKind: "no-official-sdk-rest-adapter"; failureMode: "fail-closed"; hostClientEscapeHatch: "NiceCxoneClient.providerClient"; hostClientOverride: true; packageOwnedRestClient: true; providerClientOverride: "NiceCxoneProviderClient"; reviewedOperationAllowlist: true; strategy: "provider-rest-adapter"; }; providerSdkDecision: { checkedAt: "2026-06-25"; checkedPackages: readonly [{ checkedVersion: "26.2.1"; license: "UNLICENSED"; package: "@nice-devone/acd-sdk"; reason: "Closest ACD package is unlicensed and documented for CXone Agent/app-bundler use rather than a redistributable server-side REST client."; result: "official-sdk-not-redistributable-server-rest-client"; }, { checkedVersion: "26.2.1"; license: "UNLICENSED"; package: "@nice-devone/agent-sdk"; reason: "Agent SDK is unlicensed and coupled to CXone Agent/browser app runtime."; result: "agent-app-sdk-not-server-rest-client"; }, { checkedVersion: "3.3.0"; license: "UNLICENSED"; package: "@nice-devone/nice-cxone-chat-web-sdk"; reason: "Web SDK targets browser DFO chat rather than package-owned Contact Center server operations."; result: "browser-dfo-chat-sdk-not-contact-center-server-client"; }]; defaultRestPolicy: "fail-closed-provider-rest-adapter-with-typed-provider-client-override"; result: "no-redistributable-server-side-cxone-sdk"; typedClientOverride: "NiceCxoneProviderClient"; }; sdkDecision: { checkedAt: "2026-06-25"; checkedVersion: "26.2.1"; license: "UNLICENSED"; package: "@nice-devone/acd-sdk"; reason: "@nice-devone/acd-sdk is the closest NICE CXone ACD npm package, but it is published as UNLICENSED and documented for CXone Agent/app-bundler use with browser and agent SDK dependencies."; result: "official-sdk-not-redistributable-server-rest-client"; }; }; name: "NICE CXone"; operations: readonly [{ alias: "contact-center.handoff.request"; capability: "handoff"; providerObject: "contactTransfer"; }, { alias: "contact-center.callback.schedule"; capability: "schedule"; providerObject: "callback"; }, { alias: "contact-center.contact.start"; capability: "send"; providerObject: "contact"; }, { alias: "contact-center.contact.end"; capability: "update-provider-object"; providerObject: "contact"; }, { alias: "nice-cxone.request"; capability: "read-provider-object"; extension: true; providerObject: "contact"; }]; packageName: "@cognidesk/integration-contact-center-nice-cxone"; provider: "nice-cxone"; trustLevel: "official"; }, unknown, { contact-center.callback.schedule: (input) => Promise\<ProviderJsonObject>; contact-center.contact.end: (input) => Promise\<ProviderJsonObject>; contact-center.contact.start: (input) => Promise\<ProviderJsonObject>; contact-center.handoff.request: (input) => Promise\<ProviderJsonObject>; nice-cxone.request: (input) => Promise\<ProviderJsonObject>; }>

createNiceCxoneIntegrationOperationHandlers()¶

function createNiceCxoneIntegrationOperationHandlers(options?): {
  contact-center.callback.schedule: (input) => Promise<ProviderJsonObject>;
  contact-center.contact.end: (input) => Promise<ProviderJsonObject>;
  contact-center.contact.start: (input) => Promise<ProviderJsonObject>;
  contact-center.handoff.request: (input) => Promise<ProviderJsonObject>;
  nice-cxone.request: (input) => Promise<ProviderJsonObject>;
};

Parameters¶

Parameter	Type
`options?`	`NiceCxoneIntegrationOptions`

Returns¶

{
  contact-center.callback.schedule: (input) => Promise<ProviderJsonObject>;
  contact-center.contact.end: (input) => Promise<ProviderJsonObject>;
  contact-center.contact.start: (input) => Promise<ProviderJsonObject>;
  contact-center.handoff.request: (input) => Promise<ProviderJsonObject>;
  nice-cxone.request: (input) => Promise<ProviderJsonObject>;
}

Name	Type
`contact-center.callback.schedule()`	(`input`) => `Promise`\<`ProviderJsonObject`>
`contact-center.contact.end()`	(`input`) => `Promise`\<`ProviderJsonObject`>
`contact-center.contact.start()`	(`input`) => `Promise`\<`ProviderJsonObject`>
`contact-center.handoff.request()`	(`input`) => `Promise`\<`ProviderJsonObject`>
`nice-cxone.request()`	(`input`) => `Promise`\<`ProviderJsonObject`>

References¶