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integrations/contact-center/nice-cxone/dist/manifest

Variables

niceCxoneProviderManifest

const niceCxoneProviderManifest: {
  capabilities: {
     audiences?: ("customer-facing" | "internal-support" | "mixed")[];
     capability: string;
     changesWorkflow?: boolean;
     description?: string;
     exposesSensitiveData?: boolean;
     extension?: boolean;
     label?: string;
     metadata?: Record<string, unknown>;
     providerObjects?: {
        description?: string;
        kind: string;
        label?: string;
        metadata?: Record<string, unknown>;
        schemaName?: string;
     }[];
     requiresCredential?: boolean;
     sideEffect?: boolean;
  }[];
  category: string;
  channelAudiences: ("customer-facing" | "internal-support" | "mixed")[];
  coverage: {
     evidence: {
        label: string;
        url?: string;
     }[];
     notes: string[];
     scope:   | "support-workflow-subset"
        | "provider-api-subset"
        | "connector-required"
        | "local-protocol"
        | "full-provider-api";
  };
  credentialRequirements: {
     description?: string;
     id: string;
     label?: string;
     metadata?: Record<string, unknown>;
     required: boolean;
     scopes: string[];
  }[];
  directions: (
     | "inbound-only"
     | "outbound-only"
     | "bidirectional"
     | "receive-only"
    | "send-only")[];
  id: string;
  limitations: string[];
  maintainers: {
     name: string;
     type: "official" | "community" | "unknown" | "partner";
     url?: string;
  }[];
  metadata?: Record<string, unknown>;
  name: string;
  operations: {
     alias: string;
     audience?: "customer-facing" | "internal-support" | "mixed";
     audiences?: ("customer-facing" | "internal-support" | "mixed")[];
     capability: string;
     changesWorkflow?: boolean;
     description?: string;
     exposesSensitiveData?: boolean;
     extension: boolean;
     externallyVisible?: boolean;
     inputSchema?: unknown;
     inputSchemaName?: string;
     inputSchemaRef?: string;
     label?: string;
     metadata?: Record<string, unknown>;
     outputSchema?: unknown;
     outputSchemaName?: string;
     outputSchemaRef?: string;
     providerObject?: string;
     providerObjects?: {
        description?: string;
        kind: string;
        label?: string;
        metadata?: Record<string, unknown>;
        schemaName?: string;
     }[];
     providerOperation?: string;
     requiredPolicyIds?: string[];
     requiresApproval?: boolean;
     requiresCredential?: boolean;
     sideEffect?: boolean;
  }[];
  packageName: string;
  privacyNotes: string[];
  provider: string;
  trustLevel: "official" | "community" | "verified" | "experimental";
} & {
  capabilities: readonly [{
     capability: "handoff";
     exposesSensitiveData: true;
     providerObjects: readonly [{
        kind: "contactTransfer";
        label: "contactTransfer";
     }];
     requiresCredential: true;
     sideEffect: true;
   }, {
     capability: "schedule";
     exposesSensitiveData: true;
     providerObjects: readonly [{
        kind: "callback";
        label: "callback";
     }];
     requiresCredential: true;
     sideEffect: true;
   }, {
     capability: "send";
     exposesSensitiveData: true;
     providerObjects: readonly [{
        kind: "contact";
        label: "contact";
     }];
     requiresCredential: true;
     sideEffect: true;
   }, {
     capability: "update-provider-object";
     exposesSensitiveData: true;
     providerObjects: readonly [{
        kind: "contact";
        label: "contact";
     }];
     requiresCredential: true;
     sideEffect: true;
   }, {
     capability: "read-provider-object";
     exposesSensitiveData: true;
     providerObjects: readonly [{
        kind: "contact";
        label: "contact";
     }];
     requiresCredential: true;
     sideEffect: false;
  }];
  category: "contact-center";
  channelAudiences: readonly ["customer-facing", "internal-support", "mixed"];
  coverage: {
     evidence: readonly [{
        label: "NICE CXone REST APIs";
        url: "https://developer.niceincontact.com/API";
      }, {
        label: "NICE CXone ACD SDK package";
        url: "https://www.npmjs.com/package/@nice-devone/acd-sdk";
      }, {
        label: "NICE CXone Agent SDK repository";
        url: "https://github.com/nice-devone/nice-cxone-agent-sdk";
     }];
     notes: readonly ["Maintained NICE @nice-devone SDK packages exist, but the closest ACD runtime package is UNLICENSED and documented for CXone Agent/app-bundler use.", "Runtime calls use a fail-closed built-in REST adapter when baseUrl/API credentials are supplied, with NiceCxoneProviderClient available as a typed host override."];
     scope: "support-workflow-subset";
  };
  credentialRequirements: readonly [{
     id: "nice-cxone-api-base";
     label: "NICE CXone API base URL";
     required: true;
   }, {
     id: "nice-cxone-api-access";
     label: "NICE CXone API access";
     required: true;
   }, {
     id: "nice-cxone-routing";
     label: "NICE CXone skill/queue routing configuration";
     required: false;
  }];
  directions: readonly ["inbound-only", "outbound-only", "bidirectional"];
  id: "contact-center.nice-cxone";
  maintainers: readonly [{
     name: "Cognidesk";
     type: "official";
  }];
  metadata: {
     implementation: {
        adapterKind: "no-official-sdk-rest-adapter";
        allowedOperations: readonly [{
           alias: "contact-center.handoff.request";
           checksum: "not-applicable-host-configured";
           id: "configuredHandoff";
           method: "POST";
           path: "host-configured";
           source: "provider-rest-adapter";
         }, {
           alias: "contact-center.callback.schedule";
           checksum: "sha256:076fb5602cd1e76f13d38bb2172547e9d2f91877447c3088ff14e849bac2099a-local-generated-operation-catalog";
           id: "scheduleACallback";
           method: "POST";
           path: "/promise";
           source: "https://developer.niceincontact.com/content/apis/patron/patron-callback-api-docs";
         }, {
           alias: "contact-center.contact.start";
           checksum: "sha256:076fb5602cd1e76f13d38bb2172547e9d2f91877447c3088ff14e849bac2099a-local-generated-operation-catalog";
           id: "startChatSession";
           method: "POST";
           path: "/contacts/chats";
           source: "https://developer.niceincontact.com/content/apis/patron/patron-chatrequests-api-docs";
         }, {
           alias: "contact-center.contact.end";
           checksum: "sha256:076fb5602cd1e76f13d38bb2172547e9d2f91877447c3088ff14e849bac2099a-local-generated-operation-catalog";
           id: "endChat";
           method: "DELETE";
           path: "/contacts/chats/{chatSession}";
           source: "https://developer.niceincontact.com/content/apis/patron/patron-chatrequests-api-docs";
         }, {
           alias: "nice-cxone.request";
           checksum: "not-applicable-host-configured";
           id: "providerExtensionRequest";
           method: "GET";
           path: "host-configured";
           source: "provider-rest-adapter";
        }];
        implementationStrategy: "provider-rest-adapter";
        providerSdkDecision: {
           checkedAt: "2026-06-25";
           checkedPackages: readonly [{
              checkedVersion: "26.2.1";
              license: "UNLICENSED";
              package: "@nice-devone/acd-sdk";
              reason: "Closest ACD package is unlicensed and documented for CXone Agent/app-bundler use rather than a redistributable server-side REST client.";
              result: "official-sdk-not-redistributable-server-rest-client";
            }, {
              checkedVersion: "26.2.1";
              license: "UNLICENSED";
              package: "@nice-devone/agent-sdk";
              reason: "Agent SDK is unlicensed and coupled to CXone Agent/browser app runtime.";
              result: "agent-app-sdk-not-server-rest-client";
            }, {
              checkedVersion: "3.3.0";
              license: "UNLICENSED";
              package: "@nice-devone/nice-cxone-chat-web-sdk";
              reason: "Web SDK targets browser DFO chat rather than package-owned Contact Center server operations.";
              result: "browser-dfo-chat-sdk-not-contact-center-server-client";
           }];
           defaultRestPolicy: "fail-closed-provider-rest-adapter-with-typed-provider-client-override";
           result: "no-redistributable-server-side-cxone-sdk";
           typedClientOverride: "NiceCxoneProviderClient";
        };
        sdkDecision: "Maintained NICE @nice-devone SDK packages exist, but the closest ACD runtime package is UNLICENSED and designed for CXone Agent/app-bundler use rather than a redistributable server-side REST client; this package provides a fail-closed built-in REST adapter with providerClient override.";
        verifiedAt: "2026-06-25";
     };
     manifestOnlySafe: true;
     providerRestAdapter: {
        adapterKind: "no-official-sdk-rest-adapter";
        failureMode: "fail-closed";
        hostClientEscapeHatch: "NiceCxoneClient.providerClient";
        hostClientOverride: true;
        packageOwnedRestClient: true;
        providerClientOverride: "NiceCxoneProviderClient";
        reviewedOperationAllowlist: true;
        strategy: "provider-rest-adapter";
     };
     providerSdkDecision: {
        checkedAt: "2026-06-25";
        checkedPackages: readonly [{
           checkedVersion: "26.2.1";
           license: "UNLICENSED";
           package: "@nice-devone/acd-sdk";
           reason: "Closest ACD package is unlicensed and documented for CXone Agent/app-bundler use rather than a redistributable server-side REST client.";
           result: "official-sdk-not-redistributable-server-rest-client";
         }, {
           checkedVersion: "26.2.1";
           license: "UNLICENSED";
           package: "@nice-devone/agent-sdk";
           reason: "Agent SDK is unlicensed and coupled to CXone Agent/browser app runtime.";
           result: "agent-app-sdk-not-server-rest-client";
         }, {
           checkedVersion: "3.3.0";
           license: "UNLICENSED";
           package: "@nice-devone/nice-cxone-chat-web-sdk";
           reason: "Web SDK targets browser DFO chat rather than package-owned Contact Center server operations.";
           result: "browser-dfo-chat-sdk-not-contact-center-server-client";
        }];
        defaultRestPolicy: "fail-closed-provider-rest-adapter-with-typed-provider-client-override";
        result: "no-redistributable-server-side-cxone-sdk";
        typedClientOverride: "NiceCxoneProviderClient";
     };
     sdkDecision: {
        checkedAt: "2026-06-25";
        checkedVersion: "26.2.1";
        license: "UNLICENSED";
        package: "@nice-devone/acd-sdk";
        reason: "@nice-devone/acd-sdk is the closest NICE CXone ACD npm package, but it is published as UNLICENSED and documented for CXone Agent/app-bundler use with browser and agent SDK dependencies.";
        result: "official-sdk-not-redistributable-server-rest-client";
     };
  };
  name: "NICE CXone";
  operations: readonly [{
     alias: "contact-center.handoff.request";
     capability: "handoff";
     providerObject: "contactTransfer";
   }, {
     alias: "contact-center.callback.schedule";
     capability: "schedule";
     providerObject: "callback";
   }, {
     alias: "contact-center.contact.start";
     capability: "send";
     providerObject: "contact";
   }, {
     alias: "contact-center.contact.end";
     capability: "update-provider-object";
     providerObject: "contact";
   }, {
     alias: "nice-cxone.request";
     capability: "read-provider-object";
     extension: true;
     providerObject: "contact";
  }];
  packageName: "@cognidesk/integration-contact-center-nice-cxone";
  provider: "nice-cxone";
  trustLevel: "official";
};

Type Declaration

Name Type
capabilities { audiences?: ("customer-facing" | "internal-support" | "mixed")[]; capability: string; changesWorkflow?: boolean; description?: string; exposesSensitiveData?: boolean; extension?: boolean; label?: string; metadata?: Record\<string, unknown>; providerObjects?: { description?: string; kind: string; label?: string; metadata?: Record\<string, unknown>; schemaName?: string; }[]; requiresCredential?: boolean; sideEffect?: boolean; }[]
category string
channelAudiences ("customer-facing" | "internal-support" | "mixed")[]
coverage { evidence: { label: string; url?: string; }[]; notes: string[]; scope: | "support-workflow-subset" | "provider-api-subset" | "connector-required" | "local-protocol" | "full-provider-api"; }
coverage.evidence { label: string; url?: string; }[]
coverage.notes string[]
coverage.scope | "support-workflow-subset" | "provider-api-subset" | "connector-required" | "local-protocol" | "full-provider-api"
credentialRequirements { description?: string; id: string; label?: string; metadata?: Record\<string, unknown>; required: boolean; scopes: string[]; }[]
directions ( | "inbound-only" | "outbound-only" | "bidirectional" | "receive-only" | "send-only")[]
id string
limitations string[]
maintainers { name: string; type: "official" | "community" | "unknown" | "partner"; url?: string; }[]
metadata? Record\<string, unknown>
name string
operations { alias: string; audience?: "customer-facing" | "internal-support" | "mixed"; audiences?: ("customer-facing" | "internal-support" | "mixed")[]; capability: string; changesWorkflow?: boolean; description?: string; exposesSensitiveData?: boolean; extension: boolean; externallyVisible?: boolean; inputSchema?: unknown; inputSchemaName?: string; inputSchemaRef?: string; label?: string; metadata?: Record\<string, unknown>; outputSchema?: unknown; outputSchemaName?: string; outputSchemaRef?: string; providerObject?: string; providerObjects?: { description?: string; kind: string; label?: string; metadata?: Record\<string, unknown>; schemaName?: string; }[]; providerOperation?: string; requiredPolicyIds?: string[]; requiresApproval?: boolean; requiresCredential?: boolean; sideEffect?: boolean; }[]
packageName string
privacyNotes string[]
provider string
trustLevel "official" | "community" | "verified" | "experimental"

Type Declaration

Name Type
capabilities readonly [{ capability: "handoff"; exposesSensitiveData: true; providerObjects: readonly [{ kind: "contactTransfer"; label: "contactTransfer"; }]; requiresCredential: true; sideEffect: true; }, { capability: "schedule"; exposesSensitiveData: true; providerObjects: readonly [{ kind: "callback"; label: "callback"; }]; requiresCredential: true; sideEffect: true; }, { capability: "send"; exposesSensitiveData: true; providerObjects: readonly [{ kind: "contact"; label: "contact"; }]; requiresCredential: true; sideEffect: true; }, { capability: "update-provider-object"; exposesSensitiveData: true; providerObjects: readonly [{ kind: "contact"; label: "contact"; }]; requiresCredential: true; sideEffect: true; }, { capability: "read-provider-object"; exposesSensitiveData: true; providerObjects: readonly [{ kind: "contact"; label: "contact"; }]; requiresCredential: true; sideEffect: false; }]
category "contact-center"
channelAudiences readonly ["customer-facing", "internal-support", "mixed"]
coverage { evidence: readonly [{ label: "NICE CXone REST APIs"; url: "https://developer.niceincontact.com/API"; }, { label: "NICE CXone ACD SDK package"; url: "https://www.npmjs.com/package/@nice-devone/acd-sdk"; }, { label: "NICE CXone Agent SDK repository"; url: "https://github.com/nice-devone/nice-cxone-agent-sdk"; }]; notes: readonly ["Maintained NICE @nice-devone SDK packages exist, but the closest ACD runtime package is UNLICENSED and documented for CXone Agent/app-bundler use.", "Runtime calls use a fail-closed built-in REST adapter when baseUrl/API credentials are supplied, with NiceCxoneProviderClient available as a typed host override."]; scope: "support-workflow-subset"; }
coverage.evidence readonly [{ label: "NICE CXone REST APIs"; url: "https://developer.niceincontact.com/API"; }, { label: "NICE CXone ACD SDK package"; url: "https://www.npmjs.com/package/@nice-devone/acd-sdk"; }, { label: "NICE CXone Agent SDK repository"; url: "https://github.com/nice-devone/nice-cxone-agent-sdk"; }]
coverage.notes readonly ["Maintained NICE @nice-devone SDK packages exist, but the closest ACD runtime package is UNLICENSED and documented for CXone Agent/app-bundler use.", "Runtime calls use a fail-closed built-in REST adapter when baseUrl/API credentials are supplied, with NiceCxoneProviderClient available as a typed host override."]
coverage.scope "support-workflow-subset"
credentialRequirements readonly [{ id: "nice-cxone-api-base"; label: "NICE CXone API base URL"; required: true; }, { id: "nice-cxone-api-access"; label: "NICE CXone API access"; required: true; }, { id: "nice-cxone-routing"; label: "NICE CXone skill/queue routing configuration"; required: false; }]
directions readonly ["inbound-only", "outbound-only", "bidirectional"]
id "contact-center.nice-cxone"
maintainers readonly [{ name: "Cognidesk"; type: "official"; }]
metadata { implementation: { adapterKind: "no-official-sdk-rest-adapter"; allowedOperations: readonly [{ alias: "contact-center.handoff.request"; checksum: "not-applicable-host-configured"; id: "configuredHandoff"; method: "POST"; path: "host-configured"; source: "provider-rest-adapter"; }, { alias: "contact-center.callback.schedule"; checksum: "sha256:076fb5602cd1e76f13d38bb2172547e9d2f91877447c3088ff14e849bac2099a-local-generated-operation-catalog"; id: "scheduleACallback"; method: "POST"; path: "/promise"; source: "https://developer.niceincontact.com/content/apis/patron/patron-callback-api-docs"; }, { alias: "contact-center.contact.start"; checksum: "sha256:076fb5602cd1e76f13d38bb2172547e9d2f91877447c3088ff14e849bac2099a-local-generated-operation-catalog"; id: "startChatSession"; method: "POST"; path: "/contacts/chats"; source: "https://developer.niceincontact.com/content/apis/patron/patron-chatrequests-api-docs"; }, { alias: "contact-center.contact.end"; checksum: "sha256:076fb5602cd1e76f13d38bb2172547e9d2f91877447c3088ff14e849bac2099a-local-generated-operation-catalog"; id: "endChat"; method: "DELETE"; path: "/contacts/chats/{chatSession}"; source: "https://developer.niceincontact.com/content/apis/patron/patron-chatrequests-api-docs"; }, { alias: "nice-cxone.request"; checksum: "not-applicable-host-configured"; id: "providerExtensionRequest"; method: "GET"; path: "host-configured"; source: "provider-rest-adapter"; }]; implementationStrategy: "provider-rest-adapter"; providerSdkDecision: { checkedAt: "2026-06-25"; checkedPackages: readonly [{ checkedVersion: "26.2.1"; license: "UNLICENSED"; package: "@nice-devone/acd-sdk"; reason: "Closest ACD package is unlicensed and documented for CXone Agent/app-bundler use rather than a redistributable server-side REST client."; result: "official-sdk-not-redistributable-server-rest-client"; }, { checkedVersion: "26.2.1"; license: "UNLICENSED"; package: "@nice-devone/agent-sdk"; reason: "Agent SDK is unlicensed and coupled to CXone Agent/browser app runtime."; result: "agent-app-sdk-not-server-rest-client"; }, { checkedVersion: "3.3.0"; license: "UNLICENSED"; package: "@nice-devone/nice-cxone-chat-web-sdk"; reason: "Web SDK targets browser DFO chat rather than package-owned Contact Center server operations."; result: "browser-dfo-chat-sdk-not-contact-center-server-client"; }]; defaultRestPolicy: "fail-closed-provider-rest-adapter-with-typed-provider-client-override"; result: "no-redistributable-server-side-cxone-sdk"; typedClientOverride: "NiceCxoneProviderClient"; }; sdkDecision: "Maintained NICE @nice-devone SDK packages exist, but the closest ACD runtime package is UNLICENSED and designed for CXone Agent/app-bundler use rather than a redistributable server-side REST client; this package provides a fail-closed built-in REST adapter with providerClient override."; verifiedAt: "2026-06-25"; }; manifestOnlySafe: true; providerRestAdapter: { adapterKind: "no-official-sdk-rest-adapter"; failureMode: "fail-closed"; hostClientEscapeHatch: "NiceCxoneClient.providerClient"; hostClientOverride: true; packageOwnedRestClient: true; providerClientOverride: "NiceCxoneProviderClient"; reviewedOperationAllowlist: true; strategy: "provider-rest-adapter"; }; providerSdkDecision: { checkedAt: "2026-06-25"; checkedPackages: readonly [{ checkedVersion: "26.2.1"; license: "UNLICENSED"; package: "@nice-devone/acd-sdk"; reason: "Closest ACD package is unlicensed and documented for CXone Agent/app-bundler use rather than a redistributable server-side REST client."; result: "official-sdk-not-redistributable-server-rest-client"; }, { checkedVersion: "26.2.1"; license: "UNLICENSED"; package: "@nice-devone/agent-sdk"; reason: "Agent SDK is unlicensed and coupled to CXone Agent/browser app runtime."; result: "agent-app-sdk-not-server-rest-client"; }, { checkedVersion: "3.3.0"; license: "UNLICENSED"; package: "@nice-devone/nice-cxone-chat-web-sdk"; reason: "Web SDK targets browser DFO chat rather than package-owned Contact Center server operations."; result: "browser-dfo-chat-sdk-not-contact-center-server-client"; }]; defaultRestPolicy: "fail-closed-provider-rest-adapter-with-typed-provider-client-override"; result: "no-redistributable-server-side-cxone-sdk"; typedClientOverride: "NiceCxoneProviderClient"; }; sdkDecision: { checkedAt: "2026-06-25"; checkedVersion: "26.2.1"; license: "UNLICENSED"; package: "@nice-devone/acd-sdk"; reason: "@nice-devone/acd-sdk is the closest NICE CXone ACD npm package, but it is published as UNLICENSED and documented for CXone Agent/app-bundler use with browser and agent SDK dependencies."; result: "official-sdk-not-redistributable-server-rest-client"; }; }
metadata.implementation { adapterKind: "no-official-sdk-rest-adapter"; allowedOperations: readonly [{ alias: "contact-center.handoff.request"; checksum: "not-applicable-host-configured"; id: "configuredHandoff"; method: "POST"; path: "host-configured"; source: "provider-rest-adapter"; }, { alias: "contact-center.callback.schedule"; checksum: "sha256:076fb5602cd1e76f13d38bb2172547e9d2f91877447c3088ff14e849bac2099a-local-generated-operation-catalog"; id: "scheduleACallback"; method: "POST"; path: "/promise"; source: "https://developer.niceincontact.com/content/apis/patron/patron-callback-api-docs"; }, { alias: "contact-center.contact.start"; checksum: "sha256:076fb5602cd1e76f13d38bb2172547e9d2f91877447c3088ff14e849bac2099a-local-generated-operation-catalog"; id: "startChatSession"; method: "POST"; path: "/contacts/chats"; source: "https://developer.niceincontact.com/content/apis/patron/patron-chatrequests-api-docs"; }, { alias: "contact-center.contact.end"; checksum: "sha256:076fb5602cd1e76f13d38bb2172547e9d2f91877447c3088ff14e849bac2099a-local-generated-operation-catalog"; id: "endChat"; method: "DELETE"; path: "/contacts/chats/{chatSession}"; source: "https://developer.niceincontact.com/content/apis/patron/patron-chatrequests-api-docs"; }, { alias: "nice-cxone.request"; checksum: "not-applicable-host-configured"; id: "providerExtensionRequest"; method: "GET"; path: "host-configured"; source: "provider-rest-adapter"; }]; implementationStrategy: "provider-rest-adapter"; providerSdkDecision: { checkedAt: "2026-06-25"; checkedPackages: readonly [{ checkedVersion: "26.2.1"; license: "UNLICENSED"; package: "@nice-devone/acd-sdk"; reason: "Closest ACD package is unlicensed and documented for CXone Agent/app-bundler use rather than a redistributable server-side REST client."; result: "official-sdk-not-redistributable-server-rest-client"; }, { checkedVersion: "26.2.1"; license: "UNLICENSED"; package: "@nice-devone/agent-sdk"; reason: "Agent SDK is unlicensed and coupled to CXone Agent/browser app runtime."; result: "agent-app-sdk-not-server-rest-client"; }, { checkedVersion: "3.3.0"; license: "UNLICENSED"; package: "@nice-devone/nice-cxone-chat-web-sdk"; reason: "Web SDK targets browser DFO chat rather than package-owned Contact Center server operations."; result: "browser-dfo-chat-sdk-not-contact-center-server-client"; }]; defaultRestPolicy: "fail-closed-provider-rest-adapter-with-typed-provider-client-override"; result: "no-redistributable-server-side-cxone-sdk"; typedClientOverride: "NiceCxoneProviderClient"; }; sdkDecision: "Maintained NICE @nice-devone SDK packages exist, but the closest ACD runtime package is UNLICENSED and designed for CXone Agent/app-bundler use rather than a redistributable server-side REST client; this package provides a fail-closed built-in REST adapter with providerClient override."; verifiedAt: "2026-06-25"; }
metadata.implementation.adapterKind "no-official-sdk-rest-adapter"
metadata.implementation.allowedOperations readonly [{ alias: "contact-center.handoff.request"; checksum: "not-applicable-host-configured"; id: "configuredHandoff"; method: "POST"; path: "host-configured"; source: "provider-rest-adapter"; }, { alias: "contact-center.callback.schedule"; checksum: "sha256:076fb5602cd1e76f13d38bb2172547e9d2f91877447c3088ff14e849bac2099a-local-generated-operation-catalog"; id: "scheduleACallback"; method: "POST"; path: "/promise"; source: "https://developer.niceincontact.com/content/apis/patron/patron-callback-api-docs"; }, { alias: "contact-center.contact.start"; checksum: "sha256:076fb5602cd1e76f13d38bb2172547e9d2f91877447c3088ff14e849bac2099a-local-generated-operation-catalog"; id: "startChatSession"; method: "POST"; path: "/contacts/chats"; source: "https://developer.niceincontact.com/content/apis/patron/patron-chatrequests-api-docs"; }, { alias: "contact-center.contact.end"; checksum: "sha256:076fb5602cd1e76f13d38bb2172547e9d2f91877447c3088ff14e849bac2099a-local-generated-operation-catalog"; id: "endChat"; method: "DELETE"; path: "/contacts/chats/{chatSession}"; source: "https://developer.niceincontact.com/content/apis/patron/patron-chatrequests-api-docs"; }, { alias: "nice-cxone.request"; checksum: "not-applicable-host-configured"; id: "providerExtensionRequest"; method: "GET"; path: "host-configured"; source: "provider-rest-adapter"; }]
metadata.implementation.implementationStrategy "provider-rest-adapter"
metadata.implementation.providerSdkDecision { checkedAt: "2026-06-25"; checkedPackages: readonly [{ checkedVersion: "26.2.1"; license: "UNLICENSED"; package: "@nice-devone/acd-sdk"; reason: "Closest ACD package is unlicensed and documented for CXone Agent/app-bundler use rather than a redistributable server-side REST client."; result: "official-sdk-not-redistributable-server-rest-client"; }, { checkedVersion: "26.2.1"; license: "UNLICENSED"; package: "@nice-devone/agent-sdk"; reason: "Agent SDK is unlicensed and coupled to CXone Agent/browser app runtime."; result: "agent-app-sdk-not-server-rest-client"; }, { checkedVersion: "3.3.0"; license: "UNLICENSED"; package: "@nice-devone/nice-cxone-chat-web-sdk"; reason: "Web SDK targets browser DFO chat rather than package-owned Contact Center server operations."; result: "browser-dfo-chat-sdk-not-contact-center-server-client"; }]; defaultRestPolicy: "fail-closed-provider-rest-adapter-with-typed-provider-client-override"; result: "no-redistributable-server-side-cxone-sdk"; typedClientOverride: "NiceCxoneProviderClient"; }
metadata.implementation.providerSdkDecision.checkedAt "2026-06-25"
metadata.implementation.providerSdkDecision.checkedPackages readonly [{ checkedVersion: "26.2.1"; license: "UNLICENSED"; package: "@nice-devone/acd-sdk"; reason: "Closest ACD package is unlicensed and documented for CXone Agent/app-bundler use rather than a redistributable server-side REST client."; result: "official-sdk-not-redistributable-server-rest-client"; }, { checkedVersion: "26.2.1"; license: "UNLICENSED"; package: "@nice-devone/agent-sdk"; reason: "Agent SDK is unlicensed and coupled to CXone Agent/browser app runtime."; result: "agent-app-sdk-not-server-rest-client"; }, { checkedVersion: "3.3.0"; license: "UNLICENSED"; package: "@nice-devone/nice-cxone-chat-web-sdk"; reason: "Web SDK targets browser DFO chat rather than package-owned Contact Center server operations."; result: "browser-dfo-chat-sdk-not-contact-center-server-client"; }]
metadata.implementation.providerSdkDecision.defaultRestPolicy "fail-closed-provider-rest-adapter-with-typed-provider-client-override"
metadata.implementation.providerSdkDecision.result "no-redistributable-server-side-cxone-sdk"
metadata.implementation.providerSdkDecision.typedClientOverride "NiceCxoneProviderClient"
metadata.implementation.sdkDecision "Maintained NICE @nice-devone SDK packages exist, but the closest ACD runtime package is UNLICENSED and designed for CXone Agent/app-bundler use rather than a redistributable server-side REST client; this package provides a fail-closed built-in REST adapter with providerClient override."
metadata.implementation.verifiedAt "2026-06-25"
metadata.manifestOnlySafe true
metadata.providerRestAdapter { adapterKind: "no-official-sdk-rest-adapter"; failureMode: "fail-closed"; hostClientEscapeHatch: "NiceCxoneClient.providerClient"; hostClientOverride: true; packageOwnedRestClient: true; providerClientOverride: "NiceCxoneProviderClient"; reviewedOperationAllowlist: true; strategy: "provider-rest-adapter"; }
metadata.providerRestAdapter.adapterKind "no-official-sdk-rest-adapter"
metadata.providerRestAdapter.failureMode "fail-closed"
metadata.providerRestAdapter.hostClientEscapeHatch "NiceCxoneClient.providerClient"
metadata.providerRestAdapter.hostClientOverride true
metadata.providerRestAdapter.packageOwnedRestClient true
metadata.providerRestAdapter.providerClientOverride "NiceCxoneProviderClient"
metadata.providerRestAdapter.reviewedOperationAllowlist true
metadata.providerRestAdapter.strategy "provider-rest-adapter"
metadata.providerSdkDecision { checkedAt: "2026-06-25"; checkedPackages: readonly [{ checkedVersion: "26.2.1"; license: "UNLICENSED"; package: "@nice-devone/acd-sdk"; reason: "Closest ACD package is unlicensed and documented for CXone Agent/app-bundler use rather than a redistributable server-side REST client."; result: "official-sdk-not-redistributable-server-rest-client"; }, { checkedVersion: "26.2.1"; license: "UNLICENSED"; package: "@nice-devone/agent-sdk"; reason: "Agent SDK is unlicensed and coupled to CXone Agent/browser app runtime."; result: "agent-app-sdk-not-server-rest-client"; }, { checkedVersion: "3.3.0"; license: "UNLICENSED"; package: "@nice-devone/nice-cxone-chat-web-sdk"; reason: "Web SDK targets browser DFO chat rather than package-owned Contact Center server operations."; result: "browser-dfo-chat-sdk-not-contact-center-server-client"; }]; defaultRestPolicy: "fail-closed-provider-rest-adapter-with-typed-provider-client-override"; result: "no-redistributable-server-side-cxone-sdk"; typedClientOverride: "NiceCxoneProviderClient"; }
metadata.providerSdkDecision.checkedAt "2026-06-25"
metadata.providerSdkDecision.checkedPackages readonly [{ checkedVersion: "26.2.1"; license: "UNLICENSED"; package: "@nice-devone/acd-sdk"; reason: "Closest ACD package is unlicensed and documented for CXone Agent/app-bundler use rather than a redistributable server-side REST client."; result: "official-sdk-not-redistributable-server-rest-client"; }, { checkedVersion: "26.2.1"; license: "UNLICENSED"; package: "@nice-devone/agent-sdk"; reason: "Agent SDK is unlicensed and coupled to CXone Agent/browser app runtime."; result: "agent-app-sdk-not-server-rest-client"; }, { checkedVersion: "3.3.0"; license: "UNLICENSED"; package: "@nice-devone/nice-cxone-chat-web-sdk"; reason: "Web SDK targets browser DFO chat rather than package-owned Contact Center server operations."; result: "browser-dfo-chat-sdk-not-contact-center-server-client"; }]
metadata.providerSdkDecision.defaultRestPolicy "fail-closed-provider-rest-adapter-with-typed-provider-client-override"
metadata.providerSdkDecision.result "no-redistributable-server-side-cxone-sdk"
metadata.providerSdkDecision.typedClientOverride "NiceCxoneProviderClient"
metadata.sdkDecision { checkedAt: "2026-06-25"; checkedVersion: "26.2.1"; license: "UNLICENSED"; package: "@nice-devone/acd-sdk"; reason: "@nice-devone/acd-sdk is the closest NICE CXone ACD npm package, but it is published as UNLICENSED and documented for CXone Agent/app-bundler use with browser and agent SDK dependencies."; result: "official-sdk-not-redistributable-server-rest-client"; }
metadata.sdkDecision.checkedAt "2026-06-25"
metadata.sdkDecision.checkedVersion "26.2.1"
metadata.sdkDecision.license "UNLICENSED"
metadata.sdkDecision.package "@nice-devone/acd-sdk"
metadata.sdkDecision.reason "@nice-devone/acd-sdk is the closest NICE CXone ACD npm package, but it is published as UNLICENSED and documented for CXone Agent/app-bundler use with browser and agent SDK dependencies."
metadata.sdkDecision.result "official-sdk-not-redistributable-server-rest-client"
name "NICE CXone"
operations readonly [{ alias: "contact-center.handoff.request"; capability: "handoff"; providerObject: "contactTransfer"; }, { alias: "contact-center.callback.schedule"; capability: "schedule"; providerObject: "callback"; }, { alias: "contact-center.contact.start"; capability: "send"; providerObject: "contact"; }, { alias: "contact-center.contact.end"; capability: "update-provider-object"; providerObject: "contact"; }, { alias: "nice-cxone.request"; capability: "read-provider-object"; extension: true; providerObject: "contact"; }]
packageName "@cognidesk/integration-contact-center-nice-cxone"
provider "nice-cxone"
trustLevel "official"

niceCxoneProviderManifestInput

const niceCxoneProviderManifestInput: {
  capabilities: readonly [{
     capability: "handoff";
     exposesSensitiveData: true;
     providerObjects: readonly [{
        kind: "contactTransfer";
        label: "contactTransfer";
     }];
     requiresCredential: true;
     sideEffect: true;
   }, {
     capability: "schedule";
     exposesSensitiveData: true;
     providerObjects: readonly [{
        kind: "callback";
        label: "callback";
     }];
     requiresCredential: true;
     sideEffect: true;
   }, {
     capability: "send";
     exposesSensitiveData: true;
     providerObjects: readonly [{
        kind: "contact";
        label: "contact";
     }];
     requiresCredential: true;
     sideEffect: true;
   }, {
     capability: "update-provider-object";
     exposesSensitiveData: true;
     providerObjects: readonly [{
        kind: "contact";
        label: "contact";
     }];
     requiresCredential: true;
     sideEffect: true;
   }, {
     capability: "read-provider-object";
     exposesSensitiveData: true;
     providerObjects: readonly [{
        kind: "contact";
        label: "contact";
     }];
     requiresCredential: true;
     sideEffect: false;
  }];
  category: "contact-center";
  channelAudiences: readonly ["customer-facing", "internal-support", "mixed"];
  coverage: {
     evidence: readonly [{
        label: "NICE CXone REST APIs";
        url: "https://developer.niceincontact.com/API";
      }, {
        label: "NICE CXone ACD SDK package";
        url: "https://www.npmjs.com/package/@nice-devone/acd-sdk";
      }, {
        label: "NICE CXone Agent SDK repository";
        url: "https://github.com/nice-devone/nice-cxone-agent-sdk";
     }];
     notes: readonly ["Maintained NICE @nice-devone SDK packages exist, but the closest ACD runtime package is UNLICENSED and documented for CXone Agent/app-bundler use.", "Runtime calls use a fail-closed built-in REST adapter when baseUrl/API credentials are supplied, with NiceCxoneProviderClient available as a typed host override."];
     scope: "support-workflow-subset";
  };
  credentialRequirements: readonly [{
     id: "nice-cxone-api-base";
     label: "NICE CXone API base URL";
     required: true;
   }, {
     id: "nice-cxone-api-access";
     label: "NICE CXone API access";
     required: true;
   }, {
     id: "nice-cxone-routing";
     label: "NICE CXone skill/queue routing configuration";
     required: false;
  }];
  directions: readonly ["inbound-only", "outbound-only", "bidirectional"];
  id: "contact-center.nice-cxone";
  maintainers: readonly [{
     name: "Cognidesk";
     type: "official";
  }];
  metadata: {
     implementation: {
        adapterKind: "no-official-sdk-rest-adapter";
        allowedOperations: readonly [{
           alias: "contact-center.handoff.request";
           checksum: "not-applicable-host-configured";
           id: "configuredHandoff";
           method: "POST";
           path: "host-configured";
           source: "provider-rest-adapter";
         }, {
           alias: "contact-center.callback.schedule";
           checksum: "sha256:076fb5602cd1e76f13d38bb2172547e9d2f91877447c3088ff14e849bac2099a-local-generated-operation-catalog";
           id: "scheduleACallback";
           method: "POST";
           path: "/promise";
           source: "https://developer.niceincontact.com/content/apis/patron/patron-callback-api-docs";
         }, {
           alias: "contact-center.contact.start";
           checksum: "sha256:076fb5602cd1e76f13d38bb2172547e9d2f91877447c3088ff14e849bac2099a-local-generated-operation-catalog";
           id: "startChatSession";
           method: "POST";
           path: "/contacts/chats";
           source: "https://developer.niceincontact.com/content/apis/patron/patron-chatrequests-api-docs";
         }, {
           alias: "contact-center.contact.end";
           checksum: "sha256:076fb5602cd1e76f13d38bb2172547e9d2f91877447c3088ff14e849bac2099a-local-generated-operation-catalog";
           id: "endChat";
           method: "DELETE";
           path: "/contacts/chats/{chatSession}";
           source: "https://developer.niceincontact.com/content/apis/patron/patron-chatrequests-api-docs";
         }, {
           alias: "nice-cxone.request";
           checksum: "not-applicable-host-configured";
           id: "providerExtensionRequest";
           method: "GET";
           path: "host-configured";
           source: "provider-rest-adapter";
        }];
        implementationStrategy: "provider-rest-adapter";
        providerSdkDecision: {
           checkedAt: "2026-06-25";
           checkedPackages: readonly [{
              checkedVersion: "26.2.1";
              license: "UNLICENSED";
              package: "@nice-devone/acd-sdk";
              reason: "Closest ACD package is unlicensed and documented for CXone Agent/app-bundler use rather than a redistributable server-side REST client.";
              result: "official-sdk-not-redistributable-server-rest-client";
            }, {
              checkedVersion: "26.2.1";
              license: "UNLICENSED";
              package: "@nice-devone/agent-sdk";
              reason: "Agent SDK is unlicensed and coupled to CXone Agent/browser app runtime.";
              result: "agent-app-sdk-not-server-rest-client";
            }, {
              checkedVersion: "3.3.0";
              license: "UNLICENSED";
              package: "@nice-devone/nice-cxone-chat-web-sdk";
              reason: "Web SDK targets browser DFO chat rather than package-owned Contact Center server operations.";
              result: "browser-dfo-chat-sdk-not-contact-center-server-client";
           }];
           defaultRestPolicy: "fail-closed-provider-rest-adapter-with-typed-provider-client-override";
           result: "no-redistributable-server-side-cxone-sdk";
           typedClientOverride: "NiceCxoneProviderClient";
        };
        sdkDecision: "Maintained NICE @nice-devone SDK packages exist, but the closest ACD runtime package is UNLICENSED and designed for CXone Agent/app-bundler use rather than a redistributable server-side REST client; this package provides a fail-closed built-in REST adapter with providerClient override.";
        verifiedAt: "2026-06-25";
     };
     manifestOnlySafe: true;
     providerRestAdapter: {
        adapterKind: "no-official-sdk-rest-adapter";
        failureMode: "fail-closed";
        hostClientEscapeHatch: "NiceCxoneClient.providerClient";
        hostClientOverride: true;
        packageOwnedRestClient: true;
        providerClientOverride: "NiceCxoneProviderClient";
        reviewedOperationAllowlist: true;
        strategy: "provider-rest-adapter";
     };
     providerSdkDecision: {
        checkedAt: "2026-06-25";
        checkedPackages: readonly [{
           checkedVersion: "26.2.1";
           license: "UNLICENSED";
           package: "@nice-devone/acd-sdk";
           reason: "Closest ACD package is unlicensed and documented for CXone Agent/app-bundler use rather than a redistributable server-side REST client.";
           result: "official-sdk-not-redistributable-server-rest-client";
         }, {
           checkedVersion: "26.2.1";
           license: "UNLICENSED";
           package: "@nice-devone/agent-sdk";
           reason: "Agent SDK is unlicensed and coupled to CXone Agent/browser app runtime.";
           result: "agent-app-sdk-not-server-rest-client";
         }, {
           checkedVersion: "3.3.0";
           license: "UNLICENSED";
           package: "@nice-devone/nice-cxone-chat-web-sdk";
           reason: "Web SDK targets browser DFO chat rather than package-owned Contact Center server operations.";
           result: "browser-dfo-chat-sdk-not-contact-center-server-client";
        }];
        defaultRestPolicy: "fail-closed-provider-rest-adapter-with-typed-provider-client-override";
        result: "no-redistributable-server-side-cxone-sdk";
        typedClientOverride: "NiceCxoneProviderClient";
     };
     sdkDecision: {
        checkedAt: "2026-06-25";
        checkedVersion: "26.2.1";
        license: "UNLICENSED";
        package: "@nice-devone/acd-sdk";
        reason: "@nice-devone/acd-sdk is the closest NICE CXone ACD npm package, but it is published as UNLICENSED and documented for CXone Agent/app-bundler use with browser and agent SDK dependencies.";
        result: "official-sdk-not-redistributable-server-rest-client";
     };
  };
  name: "NICE CXone";
  operations: readonly [{
     alias: "contact-center.handoff.request";
     capability: "handoff";
     providerObject: "contactTransfer";
   }, {
     alias: "contact-center.callback.schedule";
     capability: "schedule";
     providerObject: "callback";
   }, {
     alias: "contact-center.contact.start";
     capability: "send";
     providerObject: "contact";
   }, {
     alias: "contact-center.contact.end";
     capability: "update-provider-object";
     providerObject: "contact";
   }, {
     alias: "nice-cxone.request";
     capability: "read-provider-object";
     extension: true;
     providerObject: "contact";
  }];
  packageName: "@cognidesk/integration-contact-center-nice-cxone";
  provider: "nice-cxone";
  trustLevel: "official";
};

Type Declaration

Name Type
capabilities readonly [{ capability: "handoff"; exposesSensitiveData: true; providerObjects: readonly [{ kind: "contactTransfer"; label: "contactTransfer"; }]; requiresCredential: true; sideEffect: true; }, { capability: "schedule"; exposesSensitiveData: true; providerObjects: readonly [{ kind: "callback"; label: "callback"; }]; requiresCredential: true; sideEffect: true; }, { capability: "send"; exposesSensitiveData: true; providerObjects: readonly [{ kind: "contact"; label: "contact"; }]; requiresCredential: true; sideEffect: true; }, { capability: "update-provider-object"; exposesSensitiveData: true; providerObjects: readonly [{ kind: "contact"; label: "contact"; }]; requiresCredential: true; sideEffect: true; }, { capability: "read-provider-object"; exposesSensitiveData: true; providerObjects: readonly [{ kind: "contact"; label: "contact"; }]; requiresCredential: true; sideEffect: false; }]
category "contact-center"
channelAudiences readonly ["customer-facing", "internal-support", "mixed"]
coverage { evidence: readonly [{ label: "NICE CXone REST APIs"; url: "https://developer.niceincontact.com/API"; }, { label: "NICE CXone ACD SDK package"; url: "https://www.npmjs.com/package/@nice-devone/acd-sdk"; }, { label: "NICE CXone Agent SDK repository"; url: "https://github.com/nice-devone/nice-cxone-agent-sdk"; }]; notes: readonly ["Maintained NICE @nice-devone SDK packages exist, but the closest ACD runtime package is UNLICENSED and documented for CXone Agent/app-bundler use.", "Runtime calls use a fail-closed built-in REST adapter when baseUrl/API credentials are supplied, with NiceCxoneProviderClient available as a typed host override."]; scope: "support-workflow-subset"; }
coverage.evidence readonly [{ label: "NICE CXone REST APIs"; url: "https://developer.niceincontact.com/API"; }, { label: "NICE CXone ACD SDK package"; url: "https://www.npmjs.com/package/@nice-devone/acd-sdk"; }, { label: "NICE CXone Agent SDK repository"; url: "https://github.com/nice-devone/nice-cxone-agent-sdk"; }]
coverage.notes readonly ["Maintained NICE @nice-devone SDK packages exist, but the closest ACD runtime package is UNLICENSED and documented for CXone Agent/app-bundler use.", "Runtime calls use a fail-closed built-in REST adapter when baseUrl/API credentials are supplied, with NiceCxoneProviderClient available as a typed host override."]
coverage.scope "support-workflow-subset"
credentialRequirements readonly [{ id: "nice-cxone-api-base"; label: "NICE CXone API base URL"; required: true; }, { id: "nice-cxone-api-access"; label: "NICE CXone API access"; required: true; }, { id: "nice-cxone-routing"; label: "NICE CXone skill/queue routing configuration"; required: false; }]
directions readonly ["inbound-only", "outbound-only", "bidirectional"]
id "contact-center.nice-cxone"
maintainers readonly [{ name: "Cognidesk"; type: "official"; }]
metadata { implementation: { adapterKind: "no-official-sdk-rest-adapter"; allowedOperations: readonly [{ alias: "contact-center.handoff.request"; checksum: "not-applicable-host-configured"; id: "configuredHandoff"; method: "POST"; path: "host-configured"; source: "provider-rest-adapter"; }, { alias: "contact-center.callback.schedule"; checksum: "sha256:076fb5602cd1e76f13d38bb2172547e9d2f91877447c3088ff14e849bac2099a-local-generated-operation-catalog"; id: "scheduleACallback"; method: "POST"; path: "/promise"; source: "https://developer.niceincontact.com/content/apis/patron/patron-callback-api-docs"; }, { alias: "contact-center.contact.start"; checksum: "sha256:076fb5602cd1e76f13d38bb2172547e9d2f91877447c3088ff14e849bac2099a-local-generated-operation-catalog"; id: "startChatSession"; method: "POST"; path: "/contacts/chats"; source: "https://developer.niceincontact.com/content/apis/patron/patron-chatrequests-api-docs"; }, { alias: "contact-center.contact.end"; checksum: "sha256:076fb5602cd1e76f13d38bb2172547e9d2f91877447c3088ff14e849bac2099a-local-generated-operation-catalog"; id: "endChat"; method: "DELETE"; path: "/contacts/chats/{chatSession}"; source: "https://developer.niceincontact.com/content/apis/patron/patron-chatrequests-api-docs"; }, { alias: "nice-cxone.request"; checksum: "not-applicable-host-configured"; id: "providerExtensionRequest"; method: "GET"; path: "host-configured"; source: "provider-rest-adapter"; }]; implementationStrategy: "provider-rest-adapter"; providerSdkDecision: { checkedAt: "2026-06-25"; checkedPackages: readonly [{ checkedVersion: "26.2.1"; license: "UNLICENSED"; package: "@nice-devone/acd-sdk"; reason: "Closest ACD package is unlicensed and documented for CXone Agent/app-bundler use rather than a redistributable server-side REST client."; result: "official-sdk-not-redistributable-server-rest-client"; }, { checkedVersion: "26.2.1"; license: "UNLICENSED"; package: "@nice-devone/agent-sdk"; reason: "Agent SDK is unlicensed and coupled to CXone Agent/browser app runtime."; result: "agent-app-sdk-not-server-rest-client"; }, { checkedVersion: "3.3.0"; license: "UNLICENSED"; package: "@nice-devone/nice-cxone-chat-web-sdk"; reason: "Web SDK targets browser DFO chat rather than package-owned Contact Center server operations."; result: "browser-dfo-chat-sdk-not-contact-center-server-client"; }]; defaultRestPolicy: "fail-closed-provider-rest-adapter-with-typed-provider-client-override"; result: "no-redistributable-server-side-cxone-sdk"; typedClientOverride: "NiceCxoneProviderClient"; }; sdkDecision: "Maintained NICE @nice-devone SDK packages exist, but the closest ACD runtime package is UNLICENSED and designed for CXone Agent/app-bundler use rather than a redistributable server-side REST client; this package provides a fail-closed built-in REST adapter with providerClient override."; verifiedAt: "2026-06-25"; }; manifestOnlySafe: true; providerRestAdapter: { adapterKind: "no-official-sdk-rest-adapter"; failureMode: "fail-closed"; hostClientEscapeHatch: "NiceCxoneClient.providerClient"; hostClientOverride: true; packageOwnedRestClient: true; providerClientOverride: "NiceCxoneProviderClient"; reviewedOperationAllowlist: true; strategy: "provider-rest-adapter"; }; providerSdkDecision: { checkedAt: "2026-06-25"; checkedPackages: readonly [{ checkedVersion: "26.2.1"; license: "UNLICENSED"; package: "@nice-devone/acd-sdk"; reason: "Closest ACD package is unlicensed and documented for CXone Agent/app-bundler use rather than a redistributable server-side REST client."; result: "official-sdk-not-redistributable-server-rest-client"; }, { checkedVersion: "26.2.1"; license: "UNLICENSED"; package: "@nice-devone/agent-sdk"; reason: "Agent SDK is unlicensed and coupled to CXone Agent/browser app runtime."; result: "agent-app-sdk-not-server-rest-client"; }, { checkedVersion: "3.3.0"; license: "UNLICENSED"; package: "@nice-devone/nice-cxone-chat-web-sdk"; reason: "Web SDK targets browser DFO chat rather than package-owned Contact Center server operations."; result: "browser-dfo-chat-sdk-not-contact-center-server-client"; }]; defaultRestPolicy: "fail-closed-provider-rest-adapter-with-typed-provider-client-override"; result: "no-redistributable-server-side-cxone-sdk"; typedClientOverride: "NiceCxoneProviderClient"; }; sdkDecision: { checkedAt: "2026-06-25"; checkedVersion: "26.2.1"; license: "UNLICENSED"; package: "@nice-devone/acd-sdk"; reason: "@nice-devone/acd-sdk is the closest NICE CXone ACD npm package, but it is published as UNLICENSED and documented for CXone Agent/app-bundler use with browser and agent SDK dependencies."; result: "official-sdk-not-redistributable-server-rest-client"; }; }
metadata.implementation { adapterKind: "no-official-sdk-rest-adapter"; allowedOperations: readonly [{ alias: "contact-center.handoff.request"; checksum: "not-applicable-host-configured"; id: "configuredHandoff"; method: "POST"; path: "host-configured"; source: "provider-rest-adapter"; }, { alias: "contact-center.callback.schedule"; checksum: "sha256:076fb5602cd1e76f13d38bb2172547e9d2f91877447c3088ff14e849bac2099a-local-generated-operation-catalog"; id: "scheduleACallback"; method: "POST"; path: "/promise"; source: "https://developer.niceincontact.com/content/apis/patron/patron-callback-api-docs"; }, { alias: "contact-center.contact.start"; checksum: "sha256:076fb5602cd1e76f13d38bb2172547e9d2f91877447c3088ff14e849bac2099a-local-generated-operation-catalog"; id: "startChatSession"; method: "POST"; path: "/contacts/chats"; source: "https://developer.niceincontact.com/content/apis/patron/patron-chatrequests-api-docs"; }, { alias: "contact-center.contact.end"; checksum: "sha256:076fb5602cd1e76f13d38bb2172547e9d2f91877447c3088ff14e849bac2099a-local-generated-operation-catalog"; id: "endChat"; method: "DELETE"; path: "/contacts/chats/{chatSession}"; source: "https://developer.niceincontact.com/content/apis/patron/patron-chatrequests-api-docs"; }, { alias: "nice-cxone.request"; checksum: "not-applicable-host-configured"; id: "providerExtensionRequest"; method: "GET"; path: "host-configured"; source: "provider-rest-adapter"; }]; implementationStrategy: "provider-rest-adapter"; providerSdkDecision: { checkedAt: "2026-06-25"; checkedPackages: readonly [{ checkedVersion: "26.2.1"; license: "UNLICENSED"; package: "@nice-devone/acd-sdk"; reason: "Closest ACD package is unlicensed and documented for CXone Agent/app-bundler use rather than a redistributable server-side REST client."; result: "official-sdk-not-redistributable-server-rest-client"; }, { checkedVersion: "26.2.1"; license: "UNLICENSED"; package: "@nice-devone/agent-sdk"; reason: "Agent SDK is unlicensed and coupled to CXone Agent/browser app runtime."; result: "agent-app-sdk-not-server-rest-client"; }, { checkedVersion: "3.3.0"; license: "UNLICENSED"; package: "@nice-devone/nice-cxone-chat-web-sdk"; reason: "Web SDK targets browser DFO chat rather than package-owned Contact Center server operations."; result: "browser-dfo-chat-sdk-not-contact-center-server-client"; }]; defaultRestPolicy: "fail-closed-provider-rest-adapter-with-typed-provider-client-override"; result: "no-redistributable-server-side-cxone-sdk"; typedClientOverride: "NiceCxoneProviderClient"; }; sdkDecision: "Maintained NICE @nice-devone SDK packages exist, but the closest ACD runtime package is UNLICENSED and designed for CXone Agent/app-bundler use rather than a redistributable server-side REST client; this package provides a fail-closed built-in REST adapter with providerClient override."; verifiedAt: "2026-06-25"; }
metadata.implementation.adapterKind "no-official-sdk-rest-adapter"
metadata.implementation.allowedOperations readonly [{ alias: "contact-center.handoff.request"; checksum: "not-applicable-host-configured"; id: "configuredHandoff"; method: "POST"; path: "host-configured"; source: "provider-rest-adapter"; }, { alias: "contact-center.callback.schedule"; checksum: "sha256:076fb5602cd1e76f13d38bb2172547e9d2f91877447c3088ff14e849bac2099a-local-generated-operation-catalog"; id: "scheduleACallback"; method: "POST"; path: "/promise"; source: "https://developer.niceincontact.com/content/apis/patron/patron-callback-api-docs"; }, { alias: "contact-center.contact.start"; checksum: "sha256:076fb5602cd1e76f13d38bb2172547e9d2f91877447c3088ff14e849bac2099a-local-generated-operation-catalog"; id: "startChatSession"; method: "POST"; path: "/contacts/chats"; source: "https://developer.niceincontact.com/content/apis/patron/patron-chatrequests-api-docs"; }, { alias: "contact-center.contact.end"; checksum: "sha256:076fb5602cd1e76f13d38bb2172547e9d2f91877447c3088ff14e849bac2099a-local-generated-operation-catalog"; id: "endChat"; method: "DELETE"; path: "/contacts/chats/{chatSession}"; source: "https://developer.niceincontact.com/content/apis/patron/patron-chatrequests-api-docs"; }, { alias: "nice-cxone.request"; checksum: "not-applicable-host-configured"; id: "providerExtensionRequest"; method: "GET"; path: "host-configured"; source: "provider-rest-adapter"; }]
metadata.implementation.implementationStrategy "provider-rest-adapter"
metadata.implementation.providerSdkDecision { checkedAt: "2026-06-25"; checkedPackages: readonly [{ checkedVersion: "26.2.1"; license: "UNLICENSED"; package: "@nice-devone/acd-sdk"; reason: "Closest ACD package is unlicensed and documented for CXone Agent/app-bundler use rather than a redistributable server-side REST client."; result: "official-sdk-not-redistributable-server-rest-client"; }, { checkedVersion: "26.2.1"; license: "UNLICENSED"; package: "@nice-devone/agent-sdk"; reason: "Agent SDK is unlicensed and coupled to CXone Agent/browser app runtime."; result: "agent-app-sdk-not-server-rest-client"; }, { checkedVersion: "3.3.0"; license: "UNLICENSED"; package: "@nice-devone/nice-cxone-chat-web-sdk"; reason: "Web SDK targets browser DFO chat rather than package-owned Contact Center server operations."; result: "browser-dfo-chat-sdk-not-contact-center-server-client"; }]; defaultRestPolicy: "fail-closed-provider-rest-adapter-with-typed-provider-client-override"; result: "no-redistributable-server-side-cxone-sdk"; typedClientOverride: "NiceCxoneProviderClient"; }
metadata.implementation.providerSdkDecision.checkedAt "2026-06-25"
metadata.implementation.providerSdkDecision.checkedPackages readonly [{ checkedVersion: "26.2.1"; license: "UNLICENSED"; package: "@nice-devone/acd-sdk"; reason: "Closest ACD package is unlicensed and documented for CXone Agent/app-bundler use rather than a redistributable server-side REST client."; result: "official-sdk-not-redistributable-server-rest-client"; }, { checkedVersion: "26.2.1"; license: "UNLICENSED"; package: "@nice-devone/agent-sdk"; reason: "Agent SDK is unlicensed and coupled to CXone Agent/browser app runtime."; result: "agent-app-sdk-not-server-rest-client"; }, { checkedVersion: "3.3.0"; license: "UNLICENSED"; package: "@nice-devone/nice-cxone-chat-web-sdk"; reason: "Web SDK targets browser DFO chat rather than package-owned Contact Center server operations."; result: "browser-dfo-chat-sdk-not-contact-center-server-client"; }]
metadata.implementation.providerSdkDecision.defaultRestPolicy "fail-closed-provider-rest-adapter-with-typed-provider-client-override"
metadata.implementation.providerSdkDecision.result "no-redistributable-server-side-cxone-sdk"
metadata.implementation.providerSdkDecision.typedClientOverride "NiceCxoneProviderClient"
metadata.implementation.sdkDecision "Maintained NICE @nice-devone SDK packages exist, but the closest ACD runtime package is UNLICENSED and designed for CXone Agent/app-bundler use rather than a redistributable server-side REST client; this package provides a fail-closed built-in REST adapter with providerClient override."
metadata.implementation.verifiedAt "2026-06-25"
metadata.manifestOnlySafe true
metadata.providerRestAdapter { adapterKind: "no-official-sdk-rest-adapter"; failureMode: "fail-closed"; hostClientEscapeHatch: "NiceCxoneClient.providerClient"; hostClientOverride: true; packageOwnedRestClient: true; providerClientOverride: "NiceCxoneProviderClient"; reviewedOperationAllowlist: true; strategy: "provider-rest-adapter"; }
metadata.providerRestAdapter.adapterKind "no-official-sdk-rest-adapter"
metadata.providerRestAdapter.failureMode "fail-closed"
metadata.providerRestAdapter.hostClientEscapeHatch "NiceCxoneClient.providerClient"
metadata.providerRestAdapter.hostClientOverride true
metadata.providerRestAdapter.packageOwnedRestClient true
metadata.providerRestAdapter.providerClientOverride "NiceCxoneProviderClient"
metadata.providerRestAdapter.reviewedOperationAllowlist true
metadata.providerRestAdapter.strategy "provider-rest-adapter"
metadata.providerSdkDecision { checkedAt: "2026-06-25"; checkedPackages: readonly [{ checkedVersion: "26.2.1"; license: "UNLICENSED"; package: "@nice-devone/acd-sdk"; reason: "Closest ACD package is unlicensed and documented for CXone Agent/app-bundler use rather than a redistributable server-side REST client."; result: "official-sdk-not-redistributable-server-rest-client"; }, { checkedVersion: "26.2.1"; license: "UNLICENSED"; package: "@nice-devone/agent-sdk"; reason: "Agent SDK is unlicensed and coupled to CXone Agent/browser app runtime."; result: "agent-app-sdk-not-server-rest-client"; }, { checkedVersion: "3.3.0"; license: "UNLICENSED"; package: "@nice-devone/nice-cxone-chat-web-sdk"; reason: "Web SDK targets browser DFO chat rather than package-owned Contact Center server operations."; result: "browser-dfo-chat-sdk-not-contact-center-server-client"; }]; defaultRestPolicy: "fail-closed-provider-rest-adapter-with-typed-provider-client-override"; result: "no-redistributable-server-side-cxone-sdk"; typedClientOverride: "NiceCxoneProviderClient"; }
metadata.providerSdkDecision.checkedAt "2026-06-25"
metadata.providerSdkDecision.checkedPackages readonly [{ checkedVersion: "26.2.1"; license: "UNLICENSED"; package: "@nice-devone/acd-sdk"; reason: "Closest ACD package is unlicensed and documented for CXone Agent/app-bundler use rather than a redistributable server-side REST client."; result: "official-sdk-not-redistributable-server-rest-client"; }, { checkedVersion: "26.2.1"; license: "UNLICENSED"; package: "@nice-devone/agent-sdk"; reason: "Agent SDK is unlicensed and coupled to CXone Agent/browser app runtime."; result: "agent-app-sdk-not-server-rest-client"; }, { checkedVersion: "3.3.0"; license: "UNLICENSED"; package: "@nice-devone/nice-cxone-chat-web-sdk"; reason: "Web SDK targets browser DFO chat rather than package-owned Contact Center server operations."; result: "browser-dfo-chat-sdk-not-contact-center-server-client"; }]
metadata.providerSdkDecision.defaultRestPolicy "fail-closed-provider-rest-adapter-with-typed-provider-client-override"
metadata.providerSdkDecision.result "no-redistributable-server-side-cxone-sdk"
metadata.providerSdkDecision.typedClientOverride "NiceCxoneProviderClient"
metadata.sdkDecision { checkedAt: "2026-06-25"; checkedVersion: "26.2.1"; license: "UNLICENSED"; package: "@nice-devone/acd-sdk"; reason: "@nice-devone/acd-sdk is the closest NICE CXone ACD npm package, but it is published as UNLICENSED and documented for CXone Agent/app-bundler use with browser and agent SDK dependencies."; result: "official-sdk-not-redistributable-server-rest-client"; }
metadata.sdkDecision.checkedAt "2026-06-25"
metadata.sdkDecision.checkedVersion "26.2.1"
metadata.sdkDecision.license "UNLICENSED"
metadata.sdkDecision.package "@nice-devone/acd-sdk"
metadata.sdkDecision.reason "@nice-devone/acd-sdk is the closest NICE CXone ACD npm package, but it is published as UNLICENSED and documented for CXone Agent/app-bundler use with browser and agent SDK dependencies."
metadata.sdkDecision.result "official-sdk-not-redistributable-server-rest-client"
name "NICE CXone"
operations readonly [{ alias: "contact-center.handoff.request"; capability: "handoff"; providerObject: "contactTransfer"; }, { alias: "contact-center.callback.schedule"; capability: "schedule"; providerObject: "callback"; }, { alias: "contact-center.contact.start"; capability: "send"; providerObject: "contact"; }, { alias: "contact-center.contact.end"; capability: "update-provider-object"; providerObject: "contact"; }, { alias: "nice-cxone.request"; capability: "read-provider-object"; extension: true; providerObject: "contact"; }]
packageName "@cognidesk/integration-contact-center-nice-cxone"
provider "nice-cxone"
trustLevel "official"

niceCxoneProviderSdkDecision

const niceCxoneProviderSdkDecision: {
  checkedAt: "2026-06-25";
  checkedPackages: readonly [{
     checkedVersion: "26.2.1";
     license: "UNLICENSED";
     package: "@nice-devone/acd-sdk";
     reason: "Closest ACD package is unlicensed and documented for CXone Agent/app-bundler use rather than a redistributable server-side REST client.";
     result: "official-sdk-not-redistributable-server-rest-client";
   }, {
     checkedVersion: "26.2.1";
     license: "UNLICENSED";
     package: "@nice-devone/agent-sdk";
     reason: "Agent SDK is unlicensed and coupled to CXone Agent/browser app runtime.";
     result: "agent-app-sdk-not-server-rest-client";
   }, {
     checkedVersion: "3.3.0";
     license: "UNLICENSED";
     package: "@nice-devone/nice-cxone-chat-web-sdk";
     reason: "Web SDK targets browser DFO chat rather than package-owned Contact Center server operations.";
     result: "browser-dfo-chat-sdk-not-contact-center-server-client";
  }];
  defaultRestPolicy: "fail-closed-provider-rest-adapter-with-typed-provider-client-override";
  result: "no-redistributable-server-side-cxone-sdk";
  typedClientOverride: "NiceCxoneProviderClient";
};

Type Declaration

Name Type
checkedAt "2026-06-25"
checkedPackages readonly [{ checkedVersion: "26.2.1"; license: "UNLICENSED"; package: "@nice-devone/acd-sdk"; reason: "Closest ACD package is unlicensed and documented for CXone Agent/app-bundler use rather than a redistributable server-side REST client."; result: "official-sdk-not-redistributable-server-rest-client"; }, { checkedVersion: "26.2.1"; license: "UNLICENSED"; package: "@nice-devone/agent-sdk"; reason: "Agent SDK is unlicensed and coupled to CXone Agent/browser app runtime."; result: "agent-app-sdk-not-server-rest-client"; }, { checkedVersion: "3.3.0"; license: "UNLICENSED"; package: "@nice-devone/nice-cxone-chat-web-sdk"; reason: "Web SDK targets browser DFO chat rather than package-owned Contact Center server operations."; result: "browser-dfo-chat-sdk-not-contact-center-server-client"; }]
defaultRestPolicy "fail-closed-provider-rest-adapter-with-typed-provider-client-override"
result "no-redistributable-server-side-cxone-sdk"
typedClientOverride "NiceCxoneProviderClient"

niceCxoneRestSupportSlice

const niceCxoneRestSupportSlice: {
  adapterKind: "no-official-sdk-rest-adapter";
  allowedOperations: readonly [{
     alias: "contact-center.handoff.request";
     checksum: "not-applicable-host-configured";
     id: "configuredHandoff";
     method: "POST";
     path: "host-configured";
     source: "provider-rest-adapter";
   }, {
     alias: "contact-center.callback.schedule";
     checksum: "sha256:076fb5602cd1e76f13d38bb2172547e9d2f91877447c3088ff14e849bac2099a-local-generated-operation-catalog";
     id: "scheduleACallback";
     method: "POST";
     path: "/promise";
     source: "https://developer.niceincontact.com/content/apis/patron/patron-callback-api-docs";
   }, {
     alias: "contact-center.contact.start";
     checksum: "sha256:076fb5602cd1e76f13d38bb2172547e9d2f91877447c3088ff14e849bac2099a-local-generated-operation-catalog";
     id: "startChatSession";
     method: "POST";
     path: "/contacts/chats";
     source: "https://developer.niceincontact.com/content/apis/patron/patron-chatrequests-api-docs";
   }, {
     alias: "contact-center.contact.end";
     checksum: "sha256:076fb5602cd1e76f13d38bb2172547e9d2f91877447c3088ff14e849bac2099a-local-generated-operation-catalog";
     id: "endChat";
     method: "DELETE";
     path: "/contacts/chats/{chatSession}";
     source: "https://developer.niceincontact.com/content/apis/patron/patron-chatrequests-api-docs";
   }, {
     alias: "nice-cxone.request";
     checksum: "not-applicable-host-configured";
     id: "providerExtensionRequest";
     method: "GET";
     path: "host-configured";
     source: "provider-rest-adapter";
  }];
  implementationStrategy: "provider-rest-adapter";
  providerSdkDecision: {
     checkedAt: "2026-06-25";
     checkedPackages: readonly [{
        checkedVersion: "26.2.1";
        license: "UNLICENSED";
        package: "@nice-devone/acd-sdk";
        reason: "Closest ACD package is unlicensed and documented for CXone Agent/app-bundler use rather than a redistributable server-side REST client.";
        result: "official-sdk-not-redistributable-server-rest-client";
      }, {
        checkedVersion: "26.2.1";
        license: "UNLICENSED";
        package: "@nice-devone/agent-sdk";
        reason: "Agent SDK is unlicensed and coupled to CXone Agent/browser app runtime.";
        result: "agent-app-sdk-not-server-rest-client";
      }, {
        checkedVersion: "3.3.0";
        license: "UNLICENSED";
        package: "@nice-devone/nice-cxone-chat-web-sdk";
        reason: "Web SDK targets browser DFO chat rather than package-owned Contact Center server operations.";
        result: "browser-dfo-chat-sdk-not-contact-center-server-client";
     }];
     defaultRestPolicy: "fail-closed-provider-rest-adapter-with-typed-provider-client-override";
     result: "no-redistributable-server-side-cxone-sdk";
     typedClientOverride: "NiceCxoneProviderClient";
  };
  sdkDecision: "Maintained NICE @nice-devone SDK packages exist, but the closest ACD runtime package is UNLICENSED and designed for CXone Agent/app-bundler use rather than a redistributable server-side REST client; this package provides a fail-closed built-in REST adapter with providerClient override.";
  verifiedAt: "2026-06-25";
};

Type Declaration

Name Type
adapterKind "no-official-sdk-rest-adapter"
allowedOperations readonly [{ alias: "contact-center.handoff.request"; checksum: "not-applicable-host-configured"; id: "configuredHandoff"; method: "POST"; path: "host-configured"; source: "provider-rest-adapter"; }, { alias: "contact-center.callback.schedule"; checksum: "sha256:076fb5602cd1e76f13d38bb2172547e9d2f91877447c3088ff14e849bac2099a-local-generated-operation-catalog"; id: "scheduleACallback"; method: "POST"; path: "/promise"; source: "https://developer.niceincontact.com/content/apis/patron/patron-callback-api-docs"; }, { alias: "contact-center.contact.start"; checksum: "sha256:076fb5602cd1e76f13d38bb2172547e9d2f91877447c3088ff14e849bac2099a-local-generated-operation-catalog"; id: "startChatSession"; method: "POST"; path: "/contacts/chats"; source: "https://developer.niceincontact.com/content/apis/patron/patron-chatrequests-api-docs"; }, { alias: "contact-center.contact.end"; checksum: "sha256:076fb5602cd1e76f13d38bb2172547e9d2f91877447c3088ff14e849bac2099a-local-generated-operation-catalog"; id: "endChat"; method: "DELETE"; path: "/contacts/chats/{chatSession}"; source: "https://developer.niceincontact.com/content/apis/patron/patron-chatrequests-api-docs"; }, { alias: "nice-cxone.request"; checksum: "not-applicable-host-configured"; id: "providerExtensionRequest"; method: "GET"; path: "host-configured"; source: "provider-rest-adapter"; }]
implementationStrategy "provider-rest-adapter"
providerSdkDecision { checkedAt: "2026-06-25"; checkedPackages: readonly [{ checkedVersion: "26.2.1"; license: "UNLICENSED"; package: "@nice-devone/acd-sdk"; reason: "Closest ACD package is unlicensed and documented for CXone Agent/app-bundler use rather than a redistributable server-side REST client."; result: "official-sdk-not-redistributable-server-rest-client"; }, { checkedVersion: "26.2.1"; license: "UNLICENSED"; package: "@nice-devone/agent-sdk"; reason: "Agent SDK is unlicensed and coupled to CXone Agent/browser app runtime."; result: "agent-app-sdk-not-server-rest-client"; }, { checkedVersion: "3.3.0"; license: "UNLICENSED"; package: "@nice-devone/nice-cxone-chat-web-sdk"; reason: "Web SDK targets browser DFO chat rather than package-owned Contact Center server operations."; result: "browser-dfo-chat-sdk-not-contact-center-server-client"; }]; defaultRestPolicy: "fail-closed-provider-rest-adapter-with-typed-provider-client-override"; result: "no-redistributable-server-side-cxone-sdk"; typedClientOverride: "NiceCxoneProviderClient"; }
providerSdkDecision.checkedAt "2026-06-25"
providerSdkDecision.checkedPackages readonly [{ checkedVersion: "26.2.1"; license: "UNLICENSED"; package: "@nice-devone/acd-sdk"; reason: "Closest ACD package is unlicensed and documented for CXone Agent/app-bundler use rather than a redistributable server-side REST client."; result: "official-sdk-not-redistributable-server-rest-client"; }, { checkedVersion: "26.2.1"; license: "UNLICENSED"; package: "@nice-devone/agent-sdk"; reason: "Agent SDK is unlicensed and coupled to CXone Agent/browser app runtime."; result: "agent-app-sdk-not-server-rest-client"; }, { checkedVersion: "3.3.0"; license: "UNLICENSED"; package: "@nice-devone/nice-cxone-chat-web-sdk"; reason: "Web SDK targets browser DFO chat rather than package-owned Contact Center server operations."; result: "browser-dfo-chat-sdk-not-contact-center-server-client"; }]
providerSdkDecision.defaultRestPolicy "fail-closed-provider-rest-adapter-with-typed-provider-client-override"
providerSdkDecision.result "no-redistributable-server-side-cxone-sdk"
providerSdkDecision.typedClientOverride "NiceCxoneProviderClient"
sdkDecision "Maintained NICE @nice-devone SDK packages exist, but the closest ACD runtime package is UNLICENSED and designed for CXone Agent/app-bundler use rather than a redistributable server-side REST client; this package provides a fail-closed built-in REST adapter with providerClient override."
verifiedAt "2026-06-25"

niceCxoneSupportSlice

const niceCxoneSupportSlice: {
  adapterKind: "no-official-sdk-rest-adapter";
  allowedOperations: readonly [{
     alias: "contact-center.handoff.request";
     checksum: "not-applicable-host-configured";
     id: "configuredHandoff";
     method: "POST";
     path: "host-configured";
     source: "provider-rest-adapter";
   }, {
     alias: "contact-center.callback.schedule";
     checksum: "sha256:076fb5602cd1e76f13d38bb2172547e9d2f91877447c3088ff14e849bac2099a-local-generated-operation-catalog";
     id: "scheduleACallback";
     method: "POST";
     path: "/promise";
     source: "https://developer.niceincontact.com/content/apis/patron/patron-callback-api-docs";
   }, {
     alias: "contact-center.contact.start";
     checksum: "sha256:076fb5602cd1e76f13d38bb2172547e9d2f91877447c3088ff14e849bac2099a-local-generated-operation-catalog";
     id: "startChatSession";
     method: "POST";
     path: "/contacts/chats";
     source: "https://developer.niceincontact.com/content/apis/patron/patron-chatrequests-api-docs";
   }, {
     alias: "contact-center.contact.end";
     checksum: "sha256:076fb5602cd1e76f13d38bb2172547e9d2f91877447c3088ff14e849bac2099a-local-generated-operation-catalog";
     id: "endChat";
     method: "DELETE";
     path: "/contacts/chats/{chatSession}";
     source: "https://developer.niceincontact.com/content/apis/patron/patron-chatrequests-api-docs";
   }, {
     alias: "nice-cxone.request";
     checksum: "not-applicable-host-configured";
     id: "providerExtensionRequest";
     method: "GET";
     path: "host-configured";
     source: "provider-rest-adapter";
  }];
  implementationStrategy: "provider-rest-adapter";
  providerSdkDecision: {
     checkedAt: "2026-06-25";
     checkedPackages: readonly [{
        checkedVersion: "26.2.1";
        license: "UNLICENSED";
        package: "@nice-devone/acd-sdk";
        reason: "Closest ACD package is unlicensed and documented for CXone Agent/app-bundler use rather than a redistributable server-side REST client.";
        result: "official-sdk-not-redistributable-server-rest-client";
      }, {
        checkedVersion: "26.2.1";
        license: "UNLICENSED";
        package: "@nice-devone/agent-sdk";
        reason: "Agent SDK is unlicensed and coupled to CXone Agent/browser app runtime.";
        result: "agent-app-sdk-not-server-rest-client";
      }, {
        checkedVersion: "3.3.0";
        license: "UNLICENSED";
        package: "@nice-devone/nice-cxone-chat-web-sdk";
        reason: "Web SDK targets browser DFO chat rather than package-owned Contact Center server operations.";
        result: "browser-dfo-chat-sdk-not-contact-center-server-client";
     }];
     defaultRestPolicy: "fail-closed-provider-rest-adapter-with-typed-provider-client-override";
     result: "no-redistributable-server-side-cxone-sdk";
     typedClientOverride: "NiceCxoneProviderClient";
  };
  sdkDecision: "Maintained NICE @nice-devone SDK packages exist, but the closest ACD runtime package is UNLICENSED and designed for CXone Agent/app-bundler use rather than a redistributable server-side REST client; this package provides a fail-closed built-in REST adapter with providerClient override.";
  verifiedAt: "2026-06-25";
};

Type Declaration

Name Type
adapterKind "no-official-sdk-rest-adapter"
allowedOperations readonly [{ alias: "contact-center.handoff.request"; checksum: "not-applicable-host-configured"; id: "configuredHandoff"; method: "POST"; path: "host-configured"; source: "provider-rest-adapter"; }, { alias: "contact-center.callback.schedule"; checksum: "sha256:076fb5602cd1e76f13d38bb2172547e9d2f91877447c3088ff14e849bac2099a-local-generated-operation-catalog"; id: "scheduleACallback"; method: "POST"; path: "/promise"; source: "https://developer.niceincontact.com/content/apis/patron/patron-callback-api-docs"; }, { alias: "contact-center.contact.start"; checksum: "sha256:076fb5602cd1e76f13d38bb2172547e9d2f91877447c3088ff14e849bac2099a-local-generated-operation-catalog"; id: "startChatSession"; method: "POST"; path: "/contacts/chats"; source: "https://developer.niceincontact.com/content/apis/patron/patron-chatrequests-api-docs"; }, { alias: "contact-center.contact.end"; checksum: "sha256:076fb5602cd1e76f13d38bb2172547e9d2f91877447c3088ff14e849bac2099a-local-generated-operation-catalog"; id: "endChat"; method: "DELETE"; path: "/contacts/chats/{chatSession}"; source: "https://developer.niceincontact.com/content/apis/patron/patron-chatrequests-api-docs"; }, { alias: "nice-cxone.request"; checksum: "not-applicable-host-configured"; id: "providerExtensionRequest"; method: "GET"; path: "host-configured"; source: "provider-rest-adapter"; }]
implementationStrategy "provider-rest-adapter"
providerSdkDecision { checkedAt: "2026-06-25"; checkedPackages: readonly [{ checkedVersion: "26.2.1"; license: "UNLICENSED"; package: "@nice-devone/acd-sdk"; reason: "Closest ACD package is unlicensed and documented for CXone Agent/app-bundler use rather than a redistributable server-side REST client."; result: "official-sdk-not-redistributable-server-rest-client"; }, { checkedVersion: "26.2.1"; license: "UNLICENSED"; package: "@nice-devone/agent-sdk"; reason: "Agent SDK is unlicensed and coupled to CXone Agent/browser app runtime."; result: "agent-app-sdk-not-server-rest-client"; }, { checkedVersion: "3.3.0"; license: "UNLICENSED"; package: "@nice-devone/nice-cxone-chat-web-sdk"; reason: "Web SDK targets browser DFO chat rather than package-owned Contact Center server operations."; result: "browser-dfo-chat-sdk-not-contact-center-server-client"; }]; defaultRestPolicy: "fail-closed-provider-rest-adapter-with-typed-provider-client-override"; result: "no-redistributable-server-side-cxone-sdk"; typedClientOverride: "NiceCxoneProviderClient"; }
providerSdkDecision.checkedAt "2026-06-25"
providerSdkDecision.checkedPackages readonly [{ checkedVersion: "26.2.1"; license: "UNLICENSED"; package: "@nice-devone/acd-sdk"; reason: "Closest ACD package is unlicensed and documented for CXone Agent/app-bundler use rather than a redistributable server-side REST client."; result: "official-sdk-not-redistributable-server-rest-client"; }, { checkedVersion: "26.2.1"; license: "UNLICENSED"; package: "@nice-devone/agent-sdk"; reason: "Agent SDK is unlicensed and coupled to CXone Agent/browser app runtime."; result: "agent-app-sdk-not-server-rest-client"; }, { checkedVersion: "3.3.0"; license: "UNLICENSED"; package: "@nice-devone/nice-cxone-chat-web-sdk"; reason: "Web SDK targets browser DFO chat rather than package-owned Contact Center server operations."; result: "browser-dfo-chat-sdk-not-contact-center-server-client"; }]
providerSdkDecision.defaultRestPolicy "fail-closed-provider-rest-adapter-with-typed-provider-client-override"
providerSdkDecision.result "no-redistributable-server-side-cxone-sdk"
providerSdkDecision.typedClientOverride "NiceCxoneProviderClient"
sdkDecision "Maintained NICE @nice-devone SDK packages exist, but the closest ACD runtime package is UNLICENSED and designed for CXone Agent/app-bundler use rather than a redistributable server-side REST client; this package provides a fail-closed built-in REST adapter with providerClient override."
verifiedAt "2026-06-25"