Provider Integration Catalog¶
This catalog is generated from serialized metadata in @cognidesk/integration-catalog. It renders the target split provider packages, manifest imports, runtime imports, and integrations/{category}/{provider} workspace paths without importing provider runtime modules during docs generation.
@cognidesk/voice-websocket is not listed here because it is the browser-facing Cognidesk voice transport, not an external Provider Integration. OpenAI Realtime voice is listed as @cognidesk/integration-voice-openai because it can be the entry channel and the LLM-backed realtime session. Speech Providers such as ElevenLabs, Azure Speech, AWS Speech, Google Cloud Speech, and Deepgram can also back Cognidesk voice sessions while the Cognidesk Agent Model Set remains the background LLM.
| Category | Provider count | Packages |
|---|---|---|
| Cobrowsing | 1 | @cognidesk/integration-cobrowsing-cognidesk |
| Community | 1 | @cognidesk/integration-community-forum |
| Contact Center | 12 | @cognidesk/integration-contact-center-8x8@cognidesk/integration-contact-center-aircall@cognidesk/integration-contact-center-amazon-connect@cognidesk/integration-contact-center-five9@cognidesk/integration-contact-center-genesys-cloud@cognidesk/integration-contact-center-genesys-engage@cognidesk/integration-contact-center-genesys-pureconnect@cognidesk/integration-contact-center-nextiva@cognidesk/integration-contact-center-nice-cxone@cognidesk/integration-contact-center-ringcentral@cognidesk/integration-contact-center-talkdesk@cognidesk/integration-contact-center-zoom |
| Ecommerce | 2 | @cognidesk/integration-ecommerce-shopify@cognidesk/integration-ecommerce-stripe |
| 7 | @cognidesk/integration-email-ses@cognidesk/integration-email-gmail@cognidesk/integration-email-imap@cognidesk/integration-email-mailgun@cognidesk/integration-email-outlook@cognidesk/integration-email-postmark@cognidesk/integration-email-smtp |
|
| Forms | 1 | @cognidesk/integration-form-cognidesk |
| Help Center | 1 | @cognidesk/integration-help-center-cognidesk |
| Marketplace | 2 | @cognidesk/integration-marketplace-amazon@cognidesk/integration-marketplace-ebay |
| Messaging | 3 | @cognidesk/integration-messaging-discord@cognidesk/integration-messaging-rcs@cognidesk/integration-messaging-whatsapp |
| Reviews | 2 | @cognidesk/integration-review-appstore@cognidesk/integration-review-googleplay |
| SMS | 1 | @cognidesk/integration-sms-twilio |
| Social | 3 | @cognidesk/integration-social-messenger@cognidesk/integration-social-instagram@cognidesk/integration-social-tiktok |
| Ticketing | 15 | @cognidesk/integration-ticketing-freshdesk@cognidesk/integration-ticketing-front@cognidesk/integration-ticketing-gorgias@cognidesk/integration-ticketing-help-scout@cognidesk/integration-ticketing-hubspot@cognidesk/integration-ticketing-intercom@cognidesk/integration-ticketing-kustomer@cognidesk/integration-ticketing-dynamics365@cognidesk/integration-ticketing-oracle-service@cognidesk/integration-ticketing-pega-customer-service@cognidesk/integration-ticketing-salesforce@cognidesk/integration-ticketing-sap-service-cloud@cognidesk/integration-ticketing-servicenow@cognidesk/integration-ticketing-zendesk@cognidesk/integration-ticketing-zoho-desk |
| Video | 2 | @cognidesk/integration-video-whereby@cognidesk/integration-video-zoom |
| Voice Provider APIs | 9 | @cognidesk/integration-voice-aws-speech@cognidesk/integration-voice-azure-speech@cognidesk/integration-voice-deepgram@cognidesk/integration-voice-elevenlabs@cognidesk/integration-voice-sip@cognidesk/integration-voice-google-speech@cognidesk/integration-voice-openai@cognidesk/integration-voice-twilio@cognidesk/integration-voice-vonage |
| Workplace | 2 | @cognidesk/integration-workplace-teams@cognidesk/integration-workplace-slack |
Provider Modules¶
Cobrowsing¶
Cognidesk Cobrowsing¶
| Field | Value |
|---|---|
| Package | @cognidesk/integration-cobrowsing-cognidesk |
| Manifest import | @cognidesk/integration-cobrowsing-cognidesk/manifest |
| Runtime import | @cognidesk/integration-cobrowsing-cognidesk/runtime |
| Workspace | integrations/cobrowsing/cognidesk |
| Manifest ID | cobrowsing.cognidesk |
| Scope | local-protocol |
| Adapter coverage | partial |
| Implementation | local-protocol |
| Documentation | https://github.com/cognilabz/cognidesk/tree/main/integrations/cobrowsing/cognidesk |
| Directions | bidirectional |
| Capabilities | create-provider-object, read-provider-object, update-provider-object, receive, cobrowsing.validate-session-token, cobrowsing.verify-signed-event |
| Provider setup | required cobrowsing-session-store, cobrowsing-session-token-signing, cobrowsing-consent-policy, cobrowsing-recording-redaction-policy, cobrowsing-allowed-origins; optional cobrowsing-webhook-shared-secret |
Coverage: Coverage is limited to Cognidesk-owned local cobrowsing protocol primitives: SDK-user session store lifecycle, signed session tokens, event normalization, and HMAC signed-event parsing.
Boundary: This package provides the SDK adapter contract, readiness helpers, session lifecycle primitives, token validation, event normalization, and signed-event parsing only.
Evidence: Cognidesk cobrowsing local protocol module; CONTEXT.md Built-In Adapter definition.
Community¶
Discourse Forum¶
| Field | Value |
|---|---|
| Package | @cognidesk/integration-community-forum |
| Manifest import | @cognidesk/integration-community-forum/manifest |
| Runtime import | @cognidesk/integration-community-forum/runtime |
| Workspace | integrations/community/forum |
| Manifest ID | community.forum |
| Scope | support-workflow-subset |
| Adapter coverage | partial |
| Implementation | provider-rest-adapter |
| Documentation | https://docs.discourse.org/ |
| Directions | receive-only, send-only, bidirectional |
| Capabilities | receive, send, draft, thread, create-provider-object, read-provider-object, search-provider-object, community.webhook-signature |
| Provider setup | required forum-base-url, forum-api-key, forum-api-username; optional forum-webhook-secret |
Coverage: Coverage is limited to a built-in Discourse-compatible REST adapter for forum topic/post/search/current-user workflows, optional provider client overrides, and X-Discourse-Event-Signature webhook validation.
Boundary: The SDK user chooses which forum implementation, categories, tags, moderation actions, public reply approval, and retention policies are active.
Evidence: Discourse API docs; Discourse webhook configuration and signature.
Contact Center¶
8x8 Contact Center¶
| Field | Value |
|---|---|
| Package | @cognidesk/integration-contact-center-8x8 |
| Manifest import | @cognidesk/integration-contact-center-8x8/manifest |
| Runtime import | @cognidesk/integration-contact-center-8x8/runtime |
| Workspace | integrations/contact-center/8x8 |
| Manifest ID | contact-center.8x8 |
| Scope | support-workflow-subset |
| Adapter coverage | partial |
| Implementation | provider-rest-adapter |
| Documentation | https://raw.githubusercontent.com/8x8Cloud/public-developer-docs/master/docs_oas/actions-events/contact_center_call_api.json |
| Directions | inbound-only, outbound-only, bidirectional |
| Capabilities | handoff, send, update-provider-object |
| Provider setup | required 8x8-contact-center-api-base, 8x8-contact-center-api-access; optional 8x8-contact-center-routing |
Coverage: No suitable official server-side JavaScript Contact Center SDK was verified.
Boundary: The official @8x8/pui-partner-comm package is a partner iframe communication SDK, not a backend Contact Center API client.
Evidence: 8x8 Contact Center Call API OpenAPI; 8x8 Contact Center Agent Status OpenAPI; 8x8 Partner SDK.
Aircall¶
| Field | Value |
|---|---|
| Package | @cognidesk/integration-contact-center-aircall |
| Manifest import | @cognidesk/integration-contact-center-aircall/manifest |
| Runtime import | @cognidesk/integration-contact-center-aircall/runtime |
| Workspace | integrations/contact-center/aircall |
| Manifest ID | contact-center.aircall |
| Scope | support-workflow-subset |
| Adapter coverage | partial |
| Implementation | provider-rest-adapter |
| Documentation | https://developer.aircall.io/api-references/ |
| Directions | inbound-only, outbound-only, bidirectional |
| Capabilities | handoff |
| Provider setup | required aircall-api-access; optional aircall-api-base, aircall-routing |
Coverage: aircall-everywhere is a maintained Workspace iframe SDK, not a server-side Public API client.
Boundary: Runtime calls use Aircall Public API REST for documented call transfer and ping endpoints, with AircallRawClient available as the host-client override.
Evidence: Aircall API References; Aircall Everywhere SDK; aircall-everywhere npm package.
Amazon Connect¶
| Field | Value |
|---|---|
| Package | @cognidesk/integration-contact-center-amazon-connect |
| Manifest import | @cognidesk/integration-contact-center-amazon-connect/manifest |
| Runtime import | @cognidesk/integration-contact-center-amazon-connect/runtime |
| Workspace | integrations/contact-center/amazon-connect |
| Manifest ID | contact-center.amazon-connect |
| Scope | support-workflow-subset |
| Adapter coverage | partial |
| Implementation | official-sdk |
| Documentation | https://github.com/aws/aws-sdk-js-v3 |
| Directions | inbound-only, outbound-only, bidirectional |
| Capabilities | handoff, send, transfer, read-provider-object |
| Provider setup | required amazon-connect-instance, amazon-connect-api-access |
Coverage: Runtime uses AWS SDK v3 clients for normalized Amazon Connect support workflows.
Boundary: Contact flows, queue/quick-connect routing, outbound consent, IAM policy, participant token custody, and WebSocket subscription behavior remain application/AWS configuration.
Evidence: AWS SDK for JavaScript v3; Amazon Connect API Reference; Amazon Connect Participant Service.
Five9¶
| Field | Value |
|---|---|
| Package | @cognidesk/integration-contact-center-five9 |
| Manifest import | @cognidesk/integration-contact-center-five9/manifest |
| Runtime import | @cognidesk/integration-contact-center-five9/runtime |
| Workspace | integrations/contact-center/five9 |
| Manifest ID | contact-center.five9 |
| Scope | support-workflow-subset |
| Adapter coverage | partial |
| Implementation | provider-rest-adapter |
| Documentation | https://www.five9.com/products/capabilities/call-center-apis-and-sdks |
| Directions | inbound-only, outbound-only, bidirectional |
| Capabilities | handoff |
| Provider setup | required five9-api-base, five9-api-access; optional five9-routing |
Coverage: No suitable official backend JavaScript/TypeScript SDK was verified.
Boundary: Runtime calls use a built-in REST adapter only when baseUrl/API credentials and host-configured operation paths are supplied, with Five9ProviderClient available as a typed host-client override.
Evidence: Five9 Contact Center APIs and SDKs; Five9 CRM SDK JSDoc; npm five9 package.
Genesys Cloud CX¶
| Field | Value |
|---|---|
| Package | @cognidesk/integration-contact-center-genesys-cloud |
| Manifest import | @cognidesk/integration-contact-center-genesys-cloud/manifest |
| Runtime import | @cognidesk/integration-contact-center-genesys-cloud/runtime |
| Workspace | integrations/contact-center/genesys-cloud |
| Manifest ID | contact-center.genesys-cloud |
| Scope | support-workflow-subset |
| Adapter coverage | partial |
| Implementation | official-sdk |
| Documentation | https://github.com/MyPureCloud/platform-client-sdk-javascript |
| Directions | inbound-only, outbound-only, bidirectional |
| Capabilities | handoff, contact-center.open-messaging-ingress, schedule, read-provider-object |
| Provider setup | required genesys-cloud-region, genesys-cloud-api-access; optional genesys-cloud-open-messaging, genesys-cloud-routing |
Coverage: Runtime uses the official purecloud-platform-client-v2 SDK for normalized Genesys Cloud support workflows.
Boundary: Genesys regions, OAuth permissions, Architect flows, queues, callbacks, digital integrations, and outbound policy remain SDK-user configuration.
Evidence: Genesys Cloud JavaScript SDK; Genesys Cloud Developer Center; Genesys Cloud Open Messaging.
Genesys Engage / GMS¶
| Field | Value |
|---|---|
| Package | @cognidesk/integration-contact-center-genesys-engage |
| Manifest import | @cognidesk/integration-contact-center-genesys-engage/manifest |
| Runtime import | @cognidesk/integration-contact-center-genesys-engage/runtime |
| Workspace | integrations/contact-center/genesys-engage |
| Manifest ID | contact-center.genesys-engage |
| Scope | support-workflow-subset |
| Adapter coverage | partial |
| Implementation | provider-rest-adapter |
| Documentation | https://docs.genesys.com/Documentation/GMS/latest/API/CallbackServicesAPI |
| Directions | inbound-only, outbound-only, bidirectional |
| Capabilities | handoff, schedule, send, read-provider-object |
| Provider setup | required genesys-engage-gms-base-url; optional genesys-engage-auth, genesys-engage-routing |
Coverage: Runtime callback scheduling uses the official PureEngage engagement-client-js generated SDK through CallbacksApi.bookCallbackExternal.
Boundary: No matching maintained backend/runtime SDK was verified for GMS Chat API v2, so chat operations use the reviewed REST adapter.
Evidence: Genesys GMS Callback Services API; Genesys GMS Chat API v2; PureEngage engagement-client-js; Genesys Cloud Platform SDK for JavaScript; plus 1 more.
Genesys PureConnect / ICWS¶
| Field | Value |
|---|---|
| Package | @cognidesk/integration-contact-center-genesys-pureconnect |
| Manifest import | @cognidesk/integration-contact-center-genesys-pureconnect/manifest |
| Runtime import | @cognidesk/integration-contact-center-genesys-pureconnect/runtime |
| Workspace | integrations/contact-center/genesys-pureconnect |
| Manifest ID | contact-center.genesys-pureconnect |
| Scope | support-workflow-subset |
| Adapter coverage | partial |
| Implementation | provider-rest-adapter |
| Documentation | https://help.genesys.com/developer/cic/docs/icws/webhelp/icws/connection/index.htm |
| Directions | inbound-only, outbound-only, bidirectional |
| Capabilities | handoff, create-provider-object, read-provider-object |
| Provider setup | required genesys-pureconnect-icws-base-url; optional genesys-pureconnect-session, genesys-pureconnect-routing |
Coverage: No maintained Genesys PureConnect ICWS npm runtime SDK was verified.
Boundary: Official PureConnect ICWS SDK documentation describes a REST API and API documentation rather than a maintained npm runtime client.
Evidence: PureConnect ICWS connection; PureConnect ICWS interactions; PureConnect ICWS SDK; NPM ICWS candidate machinepack-ic.
Nextiva Contact Center¶
| Field | Value |
|---|---|
| Package | @cognidesk/integration-contact-center-nextiva |
| Manifest import | @cognidesk/integration-contact-center-nextiva/manifest |
| Runtime import | @cognidesk/integration-contact-center-nextiva/runtime |
| Workspace | integrations/contact-center/nextiva |
| Manifest ID | contact-center.nextiva |
| Scope | support-workflow-subset |
| Adapter coverage | partial |
| Implementation | provider-rest-adapter |
| Documentation | https://www.nextiva.com/resources/learn/rest-apis |
| Directions | inbound-only, outbound-only, bidirectional |
| Capabilities | handoff, read-provider-object |
| Provider setup | required nextiva-contact-center-api-base, nextiva-contact-center-api-access; optional nextiva-contact-center-routing |
Coverage: No suitable public server-side Nextiva JavaScript SDK was verified for this provider runtime.
Boundary: Runtime calls use a strict typed REST adapter when baseUrl/API credentials are supplied, with NextivaProviderClient available as a host-client override.
Evidence: Nextiva Contact Center REST APIs; Nextiva WorkItem Service; Nextiva Frontend SDKs; Nextiva SDK Installation; plus 2 more.
NICE CXone¶
| Field | Value |
|---|---|
| Package | @cognidesk/integration-contact-center-nice-cxone |
| Manifest import | @cognidesk/integration-contact-center-nice-cxone/manifest |
| Runtime import | @cognidesk/integration-contact-center-nice-cxone/runtime |
| Workspace | integrations/contact-center/nice-cxone |
| Manifest ID | contact-center.nice-cxone |
| Scope | support-workflow-subset |
| Adapter coverage | partial |
| Implementation | provider-rest-adapter |
| Documentation | https://developer.niceincontact.com/API |
| Directions | inbound-only, outbound-only, bidirectional |
| Capabilities | handoff, schedule, send, update-provider-object, read-provider-object |
| Provider setup | required nice-cxone-api-base, nice-cxone-api-access; optional nice-cxone-routing |
Coverage: Maintained NICE @nice-devone SDK packages exist, but the closest ACD runtime package is UNLICENSED and documented for CXone Agent/app-bundler use.
Boundary: Runtime calls use a fail-closed built-in REST adapter when baseUrl/API credentials are supplied, with NiceCxoneProviderClient available as a typed host override.
Evidence: NICE CXone REST APIs; NICE CXone ACD SDK package; NICE CXone Agent SDK repository.
RingCentral RingCX¶
| Field | Value |
|---|---|
| Package | @cognidesk/integration-contact-center-ringcentral |
| Manifest import | @cognidesk/integration-contact-center-ringcentral/manifest |
| Runtime import | @cognidesk/integration-contact-center-ringcentral/runtime |
| Workspace | integrations/contact-center/ringcentral |
| Manifest ID | contact-center.ringcentral |
| Scope | support-workflow-subset |
| Adapter coverage | partial |
| Implementation | official-sdk |
| Documentation | https://github.com/ringcentral/ringcentral-js |
| Directions | inbound-only, outbound-only, bidirectional |
| Capabilities | handoff, read-provider-object |
| Provider setup | required ringcentral-api-base, ringcentral-api-access; optional ringcentral-ringcx-routing |
Coverage: Runtime uses @ringcentral/sdk for authentication and SDK.platform()-dispatched contact-center operations.
Boundary: RingCX API product, regional endpoint, queue/campaign IDs, and outbound eligibility are SDK-user configuration.
Evidence: RingCentral JavaScript SDK; RingCX Voice APIs; RingCX Digital APIs.
Talkdesk¶
| Field | Value |
|---|---|
| Package | @cognidesk/integration-contact-center-talkdesk |
| Manifest import | @cognidesk/integration-contact-center-talkdesk/manifest |
| Runtime import | @cognidesk/integration-contact-center-talkdesk/runtime |
| Workspace | integrations/contact-center/talkdesk |
| Manifest ID | contact-center.talkdesk |
| Scope | support-workflow-subset |
| Adapter coverage | partial |
| Implementation | provider-rest-adapter |
| Documentation | https://api-docs.talkdeskapp.com/public-api |
| Directions | inbound-only, outbound-only, bidirectional |
| Capabilities | handoff, schedule, create-provider-object |
| Provider setup | required talkdesk-api-root, talkdesk-api-access; optional talkdesk-routing |
Coverage: No suitable official npm REST SDK was verified.
Boundary: Runtime calls use a built-in REST adapter when baseUrl/API credentials are supplied, with TalkdeskProviderClient available as an override.
Evidence: Talkdesk public OpenAPI bundle; Talkdesk Callback API.
Zoom Contact Center¶
| Field | Value |
|---|---|
| Package | @cognidesk/integration-contact-center-zoom |
| Manifest import | @cognidesk/integration-contact-center-zoom/manifest |
| Runtime import | @cognidesk/integration-contact-center-zoom/runtime |
| Workspace | integrations/contact-center/zoom |
| Manifest ID | contact-center.zoom |
| Scope | support-workflow-subset |
| Adapter coverage | partial |
| Implementation | provider-rest-adapter |
| Documentation | https://developers.zoom.us/api-hub/contact-center/methods/endpoints.json |
| Directions | inbound-only, outbound-only, bidirectional |
| Capabilities | handoff, send, read-provider-object |
| Provider setup | required zoom-contact-center-api-base, zoom-contact-center-api-access; optional zoom-contact-center-routing |
Coverage: No maintained official server-side JavaScript SDK was verified for Zoom Contact Center management APIs.
Boundary: @zoom/appssdk is an embedded Zoom Apps SDK, @zoom/rtms is media-streaming, and the Contact Center SDK is a browser/client integration surface.
Evidence: Zoom Contact Center REST OpenAPI; Zoom Contact Center Webhooks OpenAPI; Zoom Contact Center SDK for web; Zoom Apps SDK; plus 1 more.
Ecommerce¶
Shopify¶
| Field | Value |
|---|---|
| Package | @cognidesk/integration-ecommerce-shopify |
| Manifest import | @cognidesk/integration-ecommerce-shopify/manifest |
| Runtime import | @cognidesk/integration-ecommerce-shopify/runtime |
| Workspace | integrations/ecommerce/shopify |
| Manifest ID | ecommerce.shopify |
| Scope | support-workflow-subset |
| Adapter coverage | partial |
| Implementation | official-sdk |
| Documentation | https://shopify.dev/docs/api/admin-graphql/latest |
| Directions | receive-only, send-only, bidirectional |
| Capabilities | receive, read-provider-object, search-provider-object, create-provider-object, ecommerce.graphql |
| Provider setup | required shopify-shop-domain, shopify-admin-access; optional shopify-webhook-secret |
Coverage: Coverage is limited to selected Shopify Admin GraphQL support operations backed by the official Shopify Admin API client.
Boundary: The SDK user chooses Admin API version, scopes, webhook topics, customer visibility, fulfillment behavior, consent rules, and retention policy.
Evidence: Shopify Admin GraphQL API reference; Shopify Admin API client; Shopify webhook HMAC validation.
Stripe¶
| Field | Value |
|---|---|
| Package | @cognidesk/integration-ecommerce-stripe |
| Manifest import | @cognidesk/integration-ecommerce-stripe/manifest |
| Runtime import | @cognidesk/integration-ecommerce-stripe/runtime |
| Workspace | integrations/ecommerce/stripe |
| Manifest ID | ecommerce.stripe |
| Scope | support-workflow-subset |
| Adapter coverage | partial |
| Implementation | official-sdk |
| Documentation | https://docs.stripe.com/api |
| Directions | receive-only, send-only, bidirectional |
| Capabilities | receive, read-provider-object, search-provider-object, create-provider-object, update-provider-object, ecommerce.payments |
| Provider setup | required stripe-secret-key, stripe-webhook-signing-secret; optional stripe-connect-mode |
Coverage: Coverage is limited to Cognidesk-normalized Stripe commerce support operations backed by the official Stripe SDK.
Boundary: The SDK user chooses Stripe account mode, restricted-key permissions, event destinations, webhook subscriptions, checkout UI, refund policy, dispute evidence policy, consent, and retention.
Evidence: Stripe API reference; Stripe Node SDK; Stripe webhook signature verification.
Email¶
Amazon SES¶
| Field | Value |
|---|---|
| Package | @cognidesk/integration-email-ses |
| Manifest import | @cognidesk/integration-email-ses/manifest |
| Runtime import | @cognidesk/integration-email-ses/runtime |
| Workspace | integrations/email/ses |
| Manifest ID | email.ses |
| Scope | support-workflow-subset |
| Adapter coverage | partial |
| Implementation | official-sdk |
| Documentation | https://github.com/aws/aws-sdk-js-v3/tree/main/clients/client-sesv2 |
| Directions | receive-only, send-only, bidirectional |
| Capabilities | receive, send, read-provider-object, update-provider-object |
| Provider setup | required aws-credentials, aws-region; optional ses-sns-verification |
Coverage: Coverage is the Cognidesk normalized support-email adapter surface backed by AWS SDK v3 SES clients.
Boundary: SES is not a mailbox product and does not expose mailbox-style message history.
Evidence: AWS SDK for JavaScript v3 SESv2 client; AWS SDK for JavaScript v3 SES classic client; Amazon SES API v2; Amazon SES event publishing; plus 1 more.
Gmail¶
| Field | Value |
|---|---|
| Package | @cognidesk/integration-email-gmail |
| Manifest import | @cognidesk/integration-email-gmail/manifest |
| Runtime import | @cognidesk/integration-email-gmail/runtime |
| Workspace | integrations/email/gmail |
| Manifest ID | email.gmail |
| Scope | support-workflow-subset |
| Adapter coverage | partial |
| Implementation | official-sdk |
| Documentation | https://www.npmjs.com/package/@googleapis/gmail |
| Directions | receive-only, send-only, bidirectional |
| Capabilities | receive, read-provider-object, draft, send, update-provider-object |
| Provider setup | required google-oauth-access-token |
Coverage: Coverage is intentionally scoped to normalized Cognidesk email support workflows implemented by typed handlers.
Boundary: Available operations depend on OAuth scopes, Google Workspace policy, delegated user, and mailbox state configured by the SDK user.
Evidence: @googleapis/gmail package; Gmail API Node.js quickstart; Gmail users.threads.get; Gmail users.messages.send; plus 4 more.
IMAP Mailbox¶
| Field | Value |
|---|---|
| Package | @cognidesk/integration-email-imap |
| Manifest import | @cognidesk/integration-email-imap/manifest |
| Runtime import | @cognidesk/integration-email-imap/runtime |
| Workspace | integrations/email/imap |
| Manifest ID | email.imap |
| Scope | local-protocol |
| Adapter coverage | partial |
| Implementation | local-protocol |
| Documentation | https://datatracker.ietf.org/doc/html/rfc9051 |
| Directions | inbound-only |
| Capabilities | read-provider-object, search-provider-object |
| Provider setup | required imap-server, imap-mailbox-credentials |
Coverage: Coverage is a focused Cognidesk IMAP protocol adapter backed by ImapFlow.
Boundary: This package does not implement full mailbox synchronization, storage, retention, MIME parsing policy, attachment handling policy, deletion policy, or outbound SMTP.
Evidence: RFC 9051 IMAP4rev2; ImapFlow.
Mailgun¶
| Field | Value |
|---|---|
| Package | @cognidesk/integration-email-mailgun |
| Manifest import | @cognidesk/integration-email-mailgun/manifest |
| Runtime import | @cognidesk/integration-email-mailgun/runtime |
| Workspace | integrations/email/mailgun |
| Manifest ID | email.mailgun |
| Scope | support-workflow-subset |
| Adapter coverage | partial |
| Implementation | official-sdk |
| Documentation | https://github.com/mailgun/mailgun.js |
| Directions | receive-only, send-only, bidirectional |
| Capabilities | receive, send, read-provider-object, search-provider-object |
| Provider setup | required mailgun-api-key, mailgun-domain; optional mailgun-webhook-signing-key |
Coverage: Coverage is the Cognidesk normalized support-email adapter surface backed by the official Mailgun SDK.
Boundary: The SDK user owns domain selection, route policy, retention, redaction, replay-cache storage, outbound approval, and rate limiting.
Evidence: mailgun.js package; Mailgun Messages API; Mailgun Events API; Mailgun Webhooks.
Microsoft Outlook¶
| Field | Value |
|---|---|
| Package | @cognidesk/integration-email-outlook |
| Manifest import | @cognidesk/integration-email-outlook/manifest |
| Runtime import | @cognidesk/integration-email-outlook/runtime |
| Workspace | integrations/email/outlook |
| Manifest ID | email.outlook |
| Scope | provider-api-subset |
| Adapter coverage | standard |
| Implementation | official-sdk |
| Documentation | https://www.npmjs.com/package/@microsoft/microsoft-graph-client |
| Directions | receive-only, send-only, bidirectional |
| Capabilities | receive, draft, send, read-provider-object, update-provider-object |
| Provider setup | required microsoft-graph-oauth-access-token; optional microsoft-graph-mailbox-user, microsoft-graph-webhook-client-state |
Coverage: Coverage includes SDK-backed Microsoft Graph Outlook mailbox support workflows: messages, mailFolders, attachments, sendMail, subscriptions, mailbox user readiness, and change notifications.
Boundary: Available operations depend on Microsoft Graph permissions, OAuth grant type, tenant admin consent, conditional access, mailbox licensing, Exchange Online policy, and delegated or application user selection.
Evidence: Microsoft Graph JavaScript client; Microsoft Graph create message; Microsoft Graph sendMail; Microsoft Graph message delta; plus 3 more.
Postmark¶
| Field | Value |
|---|---|
| Package | @cognidesk/integration-email-postmark |
| Manifest import | @cognidesk/integration-email-postmark/manifest |
| Runtime import | @cognidesk/integration-email-postmark/runtime |
| Workspace | integrations/email/postmark |
| Manifest ID | email.postmark |
| Scope | support-workflow-subset |
| Adapter coverage | partial |
| Implementation | official-sdk |
| Documentation | https://github.com/ActiveCampaign/postmark.js |
| Directions | receive-only, send-only, bidirectional |
| Capabilities | receive, send, read-provider-object, update-provider-object |
| Provider setup | required postmark-server-token; optional postmark-account-token |
Coverage: Coverage is the Cognidesk normalized support-email adapter surface backed by the official Postmark Node client.
Boundary: The SDK user owns message stream selection, webhook auth policy, retention, redaction, outbound approval, and rate limiting.
Evidence: Postmark Node.js library; Postmark Email API; Postmark Messages API; Postmark inbound webhooks.
SMTP Email¶
| Field | Value |
|---|---|
| Package | @cognidesk/integration-email-smtp |
| Manifest import | @cognidesk/integration-email-smtp/manifest |
| Runtime import | @cognidesk/integration-email-smtp/runtime |
| Workspace | integrations/email/smtp |
| Manifest ID | email.smtp |
| Scope | local-protocol |
| Adapter coverage | partial |
| Implementation | local-protocol |
| Documentation | https://datatracker.ietf.org/doc/html/rfc5321 |
| Directions | send-only |
| Capabilities | send, read-provider-object |
| Provider setup | required smtp-server, smtp-account-credentials; optional smtp-sender-address |
Coverage: Coverage is a focused Cognidesk SMTP outbound adapter backed by Nodemailer.
Boundary: SMTP is outbound-only; mailbox synchronization, inbound parsing, reply polling, retention, and deletion are intentionally outside this package.
Evidence: RFC 5321 SMTP; Nodemailer.
Forms¶
Cognidesk Forms¶
| Field | Value |
|---|---|
| Package | @cognidesk/integration-form-cognidesk |
| Manifest import | @cognidesk/integration-form-cognidesk/manifest |
| Runtime import | @cognidesk/integration-form-cognidesk/runtime |
| Workspace | integrations/form/cognidesk |
| Manifest ID | form.cognidesk |
| Scope | local-protocol |
| Adapter coverage | partial |
| Implementation | local-protocol |
| Documentation | website/guides/provider-integrations-catalog.md#cognidesk-forms |
| Directions | receive-only, inbound-only |
| Capabilities | receive, read-provider-object, form.webhook-signature |
| Provider setup | required form-registry; optional form-webhook-secret |
Coverage: Coverage is limited to SDK-user-defined Cognidesk form definitions, structural submission validation, intake normalization, and Cognidesk HMAC webhook parsing.
Boundary: Field definitions, required fields, accepted options, intake routing, retention, and automation policy are owned by SDK user configuration.
Evidence: No provider evidence listed in the manifest.
Help Center¶
Cognidesk Help Center¶
| Field | Value |
|---|---|
| Package | @cognidesk/integration-help-center-cognidesk |
| Manifest import | @cognidesk/integration-help-center-cognidesk/manifest |
| Runtime import | @cognidesk/integration-help-center-cognidesk/runtime |
| Workspace | integrations/help-center/cognidesk |
| Manifest ID | help-center.cognidesk |
| Scope | local-protocol |
| Adapter coverage | partial |
| Implementation | local-protocol |
| Documentation | website/guides/provider-integrations-catalog.md#cognidesk-help-center |
| Directions | receive-only, inbound-only |
| Capabilities | read-provider-object, search-provider-object, receive, help-center.webhook-signature |
| Provider setup | required help-center-source; optional help-center-webhook-secret |
Coverage: Coverage is limited to Cognidesk local help-center source search/fetch/readiness, built-in HTTP source adapters, remote HelpCenterClient overrides, and Cognidesk HMAC webhook normalization.
Boundary: Remote provider transport, source selection, article visibility, indexing cadence, ranking, retention, locale fallback, and answer policy are owned by SDK user configuration.
Evidence: No provider evidence listed in the manifest.
Marketplace¶
Amazon Marketplace¶
| Field | Value |
|---|---|
| Package | @cognidesk/integration-marketplace-amazon |
| Manifest import | @cognidesk/integration-marketplace-amazon/manifest |
| Runtime import | @cognidesk/integration-marketplace-amazon/runtime |
| Workspace | integrations/marketplace/amazon |
| Manifest ID | marketplace.amazon |
| Scope | support-workflow-subset |
| Adapter coverage | partial |
| Implementation | official-sdk-plus-support-slice |
| Documentation | https://github.com/amzn/selling-partner-api-sdk |
| Directions | receive-only, send-only, bidirectional |
| Capabilities | receive, read-provider-object, search-provider-object, create-provider-object, delete-provider-object, send, marketplace.notification-signature, marketplace.sigv4 |
| Provider setup | required amazon-lwa-client, amazon-lwa-token, amazon-marketplace-id, amazon-notification-destination, amazon-notification-signature; optional amazon-aws-role-region |
Coverage: Coverage is limited to Cognidesk marketplace support primitives, not full Amazon SP-API ownership.
Boundary: The SDK user chooses marketplaces, roles, restricted-data-token policy, notification topics, outbound solicitation rules, operator visibility, retention, consent, and redaction.
Evidence: Amazon official SP-API JavaScript SDK; Amazon prebuilt JavaScript SDK tutorial; Amazon SP-API Orders v0 reference; Amazon SP-API Orders v2026-01-01 reference; plus 2 more.
eBay Marketplace¶
| Field | Value |
|---|---|
| Package | @cognidesk/integration-marketplace-ebay |
| Manifest import | @cognidesk/integration-marketplace-ebay/manifest |
| Runtime import | @cognidesk/integration-marketplace-ebay/runtime |
| Workspace | integrations/marketplace/ebay |
| Manifest ID | marketplace.ebay |
| Scope | support-workflow-subset |
| Adapter coverage | partial |
| Implementation | support-workflow-adapter |
| Documentation | https://developer.ebay.com/api-docs |
| Directions | receive-only, send-only, bidirectional |
| Capabilities | receive, read-provider-object, search-provider-object, update-provider-object, delete-provider-object, create-provider-object, send, marketplace.notification-signature, marketplace.digital-signature, marketplace.notification-challenge |
| Provider setup | required ebay-oauth-access-token, ebay-application-access-token, ebay-client-id, ebay-client-secret, ebay-marketplace-id, ebay-notification-verification-token; optional ebay-provider-client, ebay-digital-signature-key |
Coverage: Coverage is limited to selected eBay marketplace support primitives: Sell Fulfillment order, shipping fulfillment, refund, and payment-dispute operations; Sell Commerce Message conversations; Commerce Notification destination/subscription/config/public-key operations; notification challenges; and signed notification parsing.
Boundary: The SDK user chooses marketplaces, OAuth flows, scopes, notification topics, subscription filters, operator visibility, outbound messaging policy, refund/dispute rules, retention, consent, and redaction.
Evidence: eBay Sell Fulfillment API; eBay Digital Signatures for APIs; eBay Key Management API; eBay Commerce Notification API resources; plus 10 more.
Messaging¶
Discord Messaging Support¶
| Field | Value |
|---|---|
| Integration | Discord Integration |
| Package | @cognidesk/integration-messaging-discord |
| Manifest import | @cognidesk/integration-messaging-discord/manifest |
| Runtime import | @cognidesk/integration-messaging-discord/runtime |
| Workspace | integrations/messaging/discord |
| Manifest ID | messaging.discord |
| Scope | support-workflow-subset |
| Adapter coverage | partial |
| Implementation | official-sdk |
| Documentation | https://www.npmjs.com/package/discord.js |
| Directions | receive-only, send-only, bidirectional |
| Capabilities | receive, send, thread, read-provider-object, notify, discord.interaction-signature |
| Provider setup | required discord-bot-token, discord-application-id, discord-public-key; optional discord-guild-id, discord-channel-id, discord-webhook-url |
Coverage: Coverage is a Cognidesk support workflow adapter backed by discord.js REST, discord.js Routes helpers, and an optional discord.js Gateway service for live support-thread handoff.
Boundary: Available Discord operations depend on the SDK user's Discord application, bot installation, OAuth scopes, role permissions, channel permissions, forum settings, and rate limits.
Evidence: discord.js package; Discord API reference; Discord message resource; Discord channel/thread endpoints; plus 6 more.
Google RCS for Business¶
| Field | Value |
|---|---|
| Package | @cognidesk/integration-messaging-rcs |
| Manifest import | @cognidesk/integration-messaging-rcs/manifest |
| Runtime import | @cognidesk/integration-messaging-rcs/runtime |
| Workspace | integrations/messaging/rcs |
| Manifest ID | messaging.rcs |
| Scope | support-workflow-subset |
| Adapter coverage | partial |
| Implementation | support-workflow-adapter |
| Documentation | https://developers.google.com/business-communications/rcs-business-messaging/reference/rest/v1/phones.agentMessages/create |
| Directions | receive-only, send-only, bidirectional |
| Capabilities | receive, send, draft, media, read-provider-object, rcs.agent-events, rcs.webhook-signature |
| Provider setup | required rcs-agent, rcs-provider-client, rcs-webhook-client-token |
Coverage: Runtime coverage uses the official @google/rcsbusinessmessaging SDK for selected RCS for Business support workflows: agentMessages text/media/card sends, agent events, phone capability checks, and file create/upload helpers.
Boundary: RCS for Business access, agent creation, brand verification, carrier launch, tester setup, webhook configuration, and production throughput require the SDK user's Google RBM partner or provider approval.
Evidence: RCS agentMessages create; RCS agentEvents create; RCS webhooks; RCS files create; plus 2 more.
WhatsApp Business Platform¶
| Field | Value |
|---|---|
| Package | @cognidesk/integration-messaging-whatsapp |
| Manifest import | @cognidesk/integration-messaging-whatsapp/manifest |
| Runtime import | @cognidesk/integration-messaging-whatsapp/runtime |
| Workspace | integrations/messaging/whatsapp |
| Manifest ID | messaging.whatsapp |
| Scope | support-workflow-subset |
| Adapter coverage | partial |
| Implementation | provider-rest-adapter |
| Documentation | https://developers.facebook.com/documentation/business-messaging/whatsapp/get-started |
| Directions | receive-only, send-only, bidirectional |
| Capabilities | receive, send, draft, media, attach, read-provider-object, update-provider-object, whatsapp.webhook-signature |
| Provider setup | required whatsapp-access-token, whatsapp-phone-number-id, whatsapp-app-secret; optional whatsapp-webhook-verify-token, whatsapp-waba-webhook-subscription |
Coverage: Coverage is typed for selected WhatsApp Business Platform support workflows: provider REST adapter message sends, template payload construction, media upload/get/download, phone-number readiness, business profile get/update, webhook challenge handling, and X-Hub-Signature-256 validation.
Boundary: Available operations depend on the SDK user's Meta app, WhatsApp Business Account, phone number registration, WABA messages webhook subscription, access token scopes, business verification, templates, quality limits, and messaging windows.
Evidence: WhatsApp Cloud API get started; WhatsApp template fundamentals; WhatsApp media; WhatsApp business profiles; plus 3 more.
Reviews¶
App Store Reviews¶
| Field | Value |
|---|---|
| Package | @cognidesk/integration-review-appstore |
| Manifest import | @cognidesk/integration-review-appstore/manifest |
| Runtime import | @cognidesk/integration-review-appstore/runtime |
| Workspace | integrations/review/appstore |
| Manifest ID | review.appstore |
| Scope | support-workflow-subset |
| Adapter coverage | partial |
| Implementation | support-workflow-adapter |
| Documentation | https://developer.apple.com/documentation/appstoreconnectapi |
| Directions | receive-only, send-only, bidirectional |
| Capabilities | receive, draft, send, read-provider-object, search-provider-object, delete-provider-object |
| Provider setup | required appstore-api-key, appstore-app-id; optional appstore-review-response-policy |
Coverage: Cognidesk adapter coverage is scoped to App Store Connect customer review list/read/response workflows.
Boundary: The SDK user decides review triage, sentiment classification, public-response approval, localization, escalation, and retention policy.
Evidence: App Store Connect API overview; App Store Connect OpenAPI specification (openapi.oas.json sha256:352ccca83f6460761bc513b87ed667974afb1347649d49b7cd98cd9041236bec); App Store Connect JWT tokens; Apple App Store Server Node.js Library; plus 1 more.
Google Play Reviews¶
| Field | Value |
|---|---|
| Package | @cognidesk/integration-review-googleplay |
| Manifest import | @cognidesk/integration-review-googleplay/manifest |
| Runtime import | @cognidesk/integration-review-googleplay/runtime |
| Workspace | integrations/review/googleplay |
| Manifest ID | review.googleplay |
| Scope | support-workflow-subset |
| Adapter coverage | partial |
| Implementation | official-sdk |
| Documentation | https://developers.google.com/android-publisher/api-ref/rest |
| Directions | receive-only, send-only, bidirectional |
| Capabilities | read-provider-object, search-provider-object, send, draft |
| Provider setup | required googleplay-access-token, googleplay-package-name; optional googleplay-service-account |
Coverage: Cognidesk adapter coverage is scoped to Google Play review list/read/reply workflows.
Boundary: The Google Play Reply to Reviews API exposes production app reviews with comments; rating-only feedback and non-production feedback are not exposed through this API.
Evidence: Google Play Android Publisher API; Google Play Android Publisher reviews resource; Google APIs Node.js client; @googleapis/androidpublisher package.
SMS¶
Twilio Programmable Messaging¶
| Field | Value |
|---|---|
| Package | @cognidesk/integration-sms-twilio |
| Manifest import | @cognidesk/integration-sms-twilio/manifest |
| Runtime import | @cognidesk/integration-sms-twilio/runtime |
| Workspace | integrations/sms/twilio |
| Manifest ID | sms.twilio |
| Scope | provider-api-subset |
| Adapter coverage | partial |
| Implementation | official-sdk |
| Documentation | https://www.npmjs.com/package/twilio |
| Directions | receive-only, send-only, bidirectional |
| Capabilities | receive, send, schedule, read-provider-object, search-provider-object, twilio.webhook-signature |
| Provider setup | required twilio-account, twilio-sms-sender |
Coverage: Implements normalized SMS/MMS send, read, list, cancel, readiness, webhook, and Twilio SDK client access with the official Twilio Node helper library.
Boundary: Live SMS readiness depends on the SDK user's Twilio account, SMS-capable sender, Messaging Service configuration, phone-number capabilities, regions, carrier registration, webhooks, and account permissions.
Evidence: Twilio Node helper library; Twilio Messaging API overview; Twilio Message resource; Twilio webhook security.
Social¶
Facebook Messenger¶
| Field | Value |
|---|---|
| Package | @cognidesk/integration-social-messenger |
| Manifest import | @cognidesk/integration-social-messenger/manifest |
| Runtime import | @cognidesk/integration-social-messenger/runtime |
| Workspace | integrations/social/messenger |
| Manifest ID | social.messenger |
| Scope | support-workflow-subset |
| Adapter coverage | partial |
| Implementation | support-workflow-adapter |
| Documentation | https://developers.facebook.com/docs/messenger-platform |
| Directions | receive-only, send-only, bidirectional |
| Capabilities | receive, send, draft, thread, read-provider-object, search-provider-object, media, social.webhook-signature |
| Provider setup | required messenger-page-access-token, messenger-page-id, messenger-app-secret; optional messenger-provider-client, messenger-webhook-verify-token, messenger-page-webhook-subscription |
Coverage: Coverage is typed for selected Messenger Platform support workflows: Page messages send, text payloads, sender actions, attachment payload/upload helpers, conversation/message reads, Page readiness, webhook challenge handling, and X-Hub-Signature-256 validation.
Boundary: Available operations depend on the SDK user's Meta app mode, Page connection, permissions, Page access token, webhook subscriptions, and messaging window rules.
Evidence: Messenger webhooks; Page subscribed apps; Messenger Send API; Messenger sender actions; plus 3 more.
Instagram Direct Messages¶
| Field | Value |
|---|---|
| Package | @cognidesk/integration-social-instagram |
| Manifest import | @cognidesk/integration-social-instagram/manifest |
| Runtime import | @cognidesk/integration-social-instagram/runtime |
| Workspace | integrations/social/instagram |
| Manifest ID | social.instagram |
| Scope | support-workflow-subset |
| Adapter coverage | partial |
| Implementation | support-workflow-adapter |
| Documentation | https://developers.facebook.com/documentation/business-messaging/instagram-messaging/features/send-message |
| Directions | receive-only, send-only, bidirectional |
| Capabilities | receive, send, draft, thread, read-provider-object, search-provider-object, social.webhook-signature |
| Provider setup | required instagram-page-access-token, instagram-page-id, instagram-business-account-id, instagram-app-secret, instagram-permissions; optional instagram-webhook-verify-token, instagram-page-webhook-subscription |
Coverage: Coverage is limited to Instagram Messaging send payloads, conversations/messages reads, account/page reads, webhook challenge handling, and X-Hub-Signature-256 validation for SDK-user-owned support messaging.
Boundary: Available operations depend on the SDK user's Meta app review, Page ownership, Instagram professional account link, granted permissions, webhook field subscriptions, messaging windows, HUMAN_AGENT review, rate limits, and regional policy.
Evidence: Instagram Messaging overview; Instagram Messaging send message; Instagram Messaging webhooks; Instagram Messaging app review; plus 1 more.
TikTok Social¶
| Field | Value |
|---|---|
| Package | @cognidesk/integration-social-tiktok |
| Manifest import | @cognidesk/integration-social-tiktok/manifest |
| Runtime import | @cognidesk/integration-social-tiktok/runtime |
| Workspace | integrations/social/tiktok |
| Manifest ID | social.tiktok |
| Scope | support-workflow-subset |
| Adapter coverage | partial |
| Implementation | provider-rest-adapter |
| Documentation | https://developers.tiktok.com/doc/tiktok-api-v2-get-user-info |
| Directions | receive-only, send-only, bidirectional |
| Capabilities | receive, draft, thread, read-provider-object, search-provider-object, social.comment-reply, social.webhook-signature |
| Provider setup | required tiktok-client-key, tiktok-client-secret, tiktok-access-token, tiktok-account-id, tiktok-webhook-signature, tiktok-webhook-callback, tiktok-scopes |
Coverage: Coverage is limited to selected TikTok Display API user/video reads, Research API comment reads, Business API comment operations, posting-status reads, and webhook signature parsing for SDK-user-owned support/review workflows.
Boundary: TikTok's public developer APIs do not expose a general customer-service direct-message inbox; this package intentionally does not provide a generic DM send/read client.
Evidence: TikTok Display API get started; TikTok user info API; TikTok video list API; TikTok Research video comments API; plus 3 more.
Ticketing¶
Freshdesk Ticketing¶
| Field | Value |
|---|---|
| Package | @cognidesk/integration-ticketing-freshdesk |
| Manifest import | @cognidesk/integration-ticketing-freshdesk/manifest |
| Runtime import | @cognidesk/integration-ticketing-freshdesk/runtime |
| Workspace | integrations/ticketing/freshdesk |
| Manifest ID | ticketing.freshdesk |
| Scope | provider-api-subset |
| Adapter coverage | partial |
| Implementation | provider-api-subset |
| Documentation | https://developers.freshdesk.com/api/ |
| Directions | receive-only, send-only, bidirectional |
| Capabilities | receive, create-provider-object, read-provider-object, update-provider-object, search-provider-object, handoff |
| Provider setup | required freshdesk-domain, freshdesk-api-key; optional freshdesk-webhook-secret |
Coverage: Implementation uses the official @freshworks/freshdesk JavaScript SDK by default when domain and apiKey are configured.
Boundary: Ticket forms, required fields, statuses, products, groups, SLAs, automations, and agent permissions are SDK-user configuration.
Evidence: Freshdesk API v2 reference; Freshworks Freshdesk SDK; Freshworks API SDK; Freshworks API SDK repository; plus 1 more.
Front¶
| Field | Value |
|---|---|
| Package | @cognidesk/integration-ticketing-front |
| Manifest import | @cognidesk/integration-ticketing-front/manifest |
| Runtime import | @cognidesk/integration-ticketing-front/runtime |
| Workspace | integrations/ticketing/front |
| Manifest ID | ticketing.front |
| Scope | support-workflow-subset |
| Adapter coverage | partial |
| Implementation | provider-rest-adapter |
| Documentation | https://dev.frontapp.com/docs/core-api-overview |
| Directions | bidirectional |
| Capabilities | create-provider-object, read-provider-object, update-provider-object, search-provider-object, handoff |
| Provider setup | required front-api-access; optional front-base-url |
Coverage: Runtime calls use the built-in Front REST adapter by default because no viable maintained backend Core/Channel API JavaScript client was verified.
Boundary: Inbox IDs, channel IDs, teammate assignment, tags, message visibility, credentials, retries, pagination, and API base URL selection are SDK-user configuration. Multipart attachments are rejected by JSON operation helpers and require SDK-user direct multipart handling.
Evidence: Front Core API overview; Front API overview; Front Create message; Front Create conversation reply.
Gorgias¶
| Field | Value |
|---|---|
| Package | @cognidesk/integration-ticketing-gorgias |
| Manifest import | @cognidesk/integration-ticketing-gorgias/manifest |
| Runtime import | @cognidesk/integration-ticketing-gorgias/runtime |
| Workspace | integrations/ticketing/gorgias |
| Manifest ID | ticketing.gorgias |
| Scope | support-workflow-subset |
| Adapter coverage | partial |
| Implementation | provider-rest-adapter |
| Documentation | https://developers.gorgias.com/ |
| Directions | bidirectional |
| Capabilities | create-provider-object, read-provider-object, update-provider-object, search-provider-object, handoff |
| Provider setup | required gorgias-base-url, gorgias-api-access |
Coverage: Runtime coverage is provided through the built-in Gorgias REST adapter when baseUrl and accessToken/apiKey are configured.
Boundary: Domain URL, ticket channels, message channels, macros, Shopify context, automations, and visibility are SDK-user configuration.
Evidence: Gorgias developer docs; Gorgias REST API credentials; Gorgias Create ticket; Gorgias Create ticket message; plus 2 more.
Help Scout¶
| Field | Value |
|---|---|
| Package | @cognidesk/integration-ticketing-help-scout |
| Manifest import | @cognidesk/integration-ticketing-help-scout/manifest |
| Runtime import | @cognidesk/integration-ticketing-help-scout/runtime |
| Workspace | integrations/ticketing/help-scout |
| Manifest ID | ticketing.help-scout |
| Scope | support-workflow-subset |
| Adapter coverage | partial |
| Implementation | provider-rest-adapter |
| Documentation | https://developer.helpscout.com/mailbox-api/ |
| Directions | bidirectional |
| Capabilities | create-provider-object, read-provider-object, update-provider-object, search-provider-object, handoff |
| Provider setup | required help-scout-api-access; optional help-scout-base-url |
Coverage: No official maintained backend JavaScript Inbox API client was verified; Help Scout's official Inbox SDK is PHP, and the official JavaScript SDK is for Apps UI context.
Boundary: Mailbox IDs, thread types, assignment, workflow rules, and customer visibility are SDK-user configuration.
Evidence: Help Scout Inbox API; Help Scout JavaScript SDK; Help Scout open-source clients.
HubSpot Service Hub¶
| Field | Value |
|---|---|
| Package | @cognidesk/integration-ticketing-hubspot |
| Manifest import | @cognidesk/integration-ticketing-hubspot/manifest |
| Runtime import | @cognidesk/integration-ticketing-hubspot/runtime |
| Workspace | integrations/ticketing/hubspot |
| Manifest ID | ticketing.hubspot |
| Scope | support-workflow-subset |
| Adapter coverage | partial |
| Implementation | official-sdk |
| Documentation | https://github.com/HubSpot/hubspot-api-nodejs |
| Directions | receive-only, send-only, bidirectional |
| Capabilities | read-provider-object, send, create-provider-object, update-provider-object, search-provider-object, draft, link-provider-object |
| Provider setup | required hubspot-private-app-token |
Coverage: Coverage is scoped to normalized ticketing support operations implemented by typed handlers.
Boundary: Ticket pipelines, stages, owners, custom properties, association labels, scopes, and portal-specific workflow policy are SDK-user configuration.
Evidence: HubSpot Node client; HubSpot CRM Tickets API guide; HubSpot CRM Notes API guide; HubSpot CRM search guide.
Intercom¶
| Field | Value |
|---|---|
| Package | @cognidesk/integration-ticketing-intercom |
| Manifest import | @cognidesk/integration-ticketing-intercom/manifest |
| Runtime import | @cognidesk/integration-ticketing-intercom/runtime |
| Workspace | integrations/ticketing/intercom |
| Manifest ID | ticketing.intercom |
| Scope | support-workflow-subset |
| Adapter coverage | partial |
| Implementation | official-sdk |
| Documentation | https://github.com/intercom/intercom-node |
| Directions | receive-only, send-only, bidirectional |
| Capabilities | read-provider-object, send, create-provider-object, update-provider-object, search-provider-object, draft |
| Provider setup | required intercom-access-token |
Coverage: Coverage is scoped to normalized ticket and conversation operations implemented by typed handlers.
Boundary: Ticket types, attributes, states, assignment targets, teammate availability, scopes, and public/private reply policy are SDK-user configuration.
Evidence: Intercom Node client; Intercom Tickets API; Intercom Conversations API.
Kustomer¶
| Field | Value |
|---|---|
| Package | @cognidesk/integration-ticketing-kustomer |
| Manifest import | @cognidesk/integration-ticketing-kustomer/manifest |
| Runtime import | @cognidesk/integration-ticketing-kustomer/runtime |
| Workspace | integrations/ticketing/kustomer |
| Manifest ID | ticketing.kustomer |
| Scope | support-workflow-subset |
| Adapter coverage | partial |
| Implementation | provider-rest-adapter |
| Documentation | https://developer.kustomer.com/ |
| Directions | bidirectional |
| Capabilities | create-provider-object, read-provider-object, update-provider-object, search-provider-object, handoff |
| Provider setup | required kustomer-api-access, kustomer-api-permissions; optional kustomer-base-url |
Coverage: Kustomer's developer surface separates REST APIs for backend systems from Apps Platform and Chat SDK packages.
Boundary: SDK user configuration owns auth, tenancy, pagination, retries, rate limits, and provider response normalization policy.
Evidence: Kustomer developer portal; Kustomer REST APIs portal; @kustomer/apps-server npm package; @kustomer/apps-server-sdk npm package; plus 3 more.
Microsoft Dynamics 365 Customer Service¶
| Field | Value |
|---|---|
| Package | @cognidesk/integration-ticketing-dynamics365 |
| Manifest import | @cognidesk/integration-ticketing-dynamics365/manifest |
| Runtime import | @cognidesk/integration-ticketing-dynamics365/runtime |
| Workspace | integrations/ticketing/dynamics365 |
| Manifest ID | ticketing.dynamics365 |
| Scope | support-workflow-subset |
| Adapter coverage | partial |
| Implementation | official-sdk |
| Documentation | https://learn.microsoft.com/en-us/power-apps/developer/data-platform/webapi/overview |
| Directions | bidirectional |
| Capabilities | create-provider-object, draft, read-provider-object, update-provider-object, search-provider-object, handoff |
| Provider setup | required dynamics365-instance, dynamics365-api-access |
Coverage: Coverage is limited to Dataverse incident CRUD/search, selected metadata/readiness helpers, incident notes via annotations, queue AddToQueue, and queue/activity reads used by Cognidesk support workflows.
Boundary: Dataverse table customizations, required fields, queues, owners, security roles, and routing rules are SDK-user configuration.
Evidence: Microsoft Dataverse Web API overview; dynamics-web-api Dataverse helper; Dynamics 365 Customer Service incident table reference; Dataverse EntityDefinitions metadata queries; plus 8 more.
Oracle Service¶
| Field | Value |
|---|---|
| Package | @cognidesk/integration-ticketing-oracle-service |
| Manifest import | @cognidesk/integration-ticketing-oracle-service/manifest |
| Runtime import | @cognidesk/integration-ticketing-oracle-service/runtime |
| Workspace | integrations/ticketing/oracle-service |
| Manifest ID | ticketing.oracle-service |
| Scope | support-workflow-subset |
| Adapter coverage | partial |
| Implementation | provider-rest-adapter |
| Documentation | https://docs.oracle.com/en/cloud/saas/sales/faaps/api-internal-service-requests.html |
| Directions | bidirectional |
| Capabilities | create-provider-object, read-provider-object, update-provider-object, search-provider-object, handoff |
| Provider setup | optional oracle-service-provider-client, oracle-service-instance, oracle-service-api-access |
Coverage: Coverage is typed for Oracle Fusion Service serviceRequests create, read by SrNumber, patch, collection search, child message creation, and readiness checks used by Cognidesk support workflows.
Boundary: Oracle Service categories, required fields, queues, assignment rules, milestones, extensions, and privileges are owned by the SDK user's Fusion Service environment.
Evidence: Oracle Fusion Service serviceRequests overview; Oracle Fusion Service create service request; Oracle Fusion Service get all service requests; Oracle Fusion Service get service request; plus 2 more.
Pega Customer Service¶
| Field | Value |
|---|---|
| Package | @cognidesk/integration-ticketing-pega-customer-service |
| Manifest import | @cognidesk/integration-ticketing-pega-customer-service/manifest |
| Runtime import | @cognidesk/integration-ticketing-pega-customer-service/runtime |
| Workspace | integrations/ticketing/pega-customer-service |
| Manifest ID | ticketing.pega-customer-service |
| Scope | support-workflow-subset |
| Adapter coverage | partial |
| Implementation | provider-rest-adapter |
| Documentation | https://docs.pega.com/bundle/dx-api/page/platform/dx-api/dx-api-overview.html |
| Directions | bidirectional |
| Capabilities | create-provider-object, read-provider-object, update-provider-object, search-provider-object, handoff |
| Provider setup | optional pega-customer-service-provider-client, pega-customer-service-instance, pega-customer-service-api-access |
Coverage: Runtime coverage uses the built-in Pega DX REST adapter when baseUrl plus access credentials are provided; a host-injected PegaCustomerServiceProviderClient remains available as an override.
Boundary: The built-in adapter covers selected Pega DX case and assignment-action operations only; hosts can still inject a PegaCustomerServiceProviderClient for custom authentication, retries, or endpoint policy.
Evidence: Pega DX API overview; Pega DX API cases endpoints; Pega DX API POST /cases; Pega DX API GET /cases; plus 7 more.
Salesforce Service Cloud¶
| Field | Value |
|---|---|
| Package | @cognidesk/integration-ticketing-salesforce |
| Manifest import | @cognidesk/integration-ticketing-salesforce/manifest |
| Runtime import | @cognidesk/integration-ticketing-salesforce/runtime |
| Workspace | integrations/ticketing/salesforce |
| Manifest ID | ticketing.salesforce |
| Scope | provider-api-subset |
| Adapter coverage | partial |
| Implementation | maintained-library |
| Documentation | https://github.com/jsforce/jsforce |
| Directions | receive-only, send-only, bidirectional |
| Capabilities | read-provider-object, send, create-provider-object, update-provider-object, search-provider-object, draft |
| Provider setup | required salesforce-instance, salesforce-oauth-access |
Coverage: Coverage is scoped to Service Cloud Case support workflows implemented by typed handlers.
Boundary: Record types, required fields, queues, owners, assignment rules, Flow automation, field-level security, and Service Cloud licenses are SDK-user configuration.
Evidence: JSforce; Salesforce REST API resources; Salesforce Case object reference; Salesforce CaseComment object reference; plus 1 more.
SAP Service Cloud¶
| Field | Value |
|---|---|
| Package | @cognidesk/integration-ticketing-sap-service-cloud |
| Manifest import | @cognidesk/integration-ticketing-sap-service-cloud/manifest |
| Runtime import | @cognidesk/integration-ticketing-sap-service-cloud/runtime |
| Workspace | integrations/ticketing/sap-service-cloud |
| Manifest ID | ticketing.sap-service-cloud |
| Scope | support-workflow-subset |
| Adapter coverage | partial |
| Implementation | support-workflow-adapter |
| Documentation | https://help.sap.com/docs/sap-cloud-for-customer/odata-services/sap-cloud-for-customer-odata-api |
| Directions | bidirectional |
| Capabilities | handoff, create-provider-object, read-provider-object, update-provider-object, search-provider-object |
| Provider setup | optional sap-service-cloud-provider-client, sap-service-cloud-instance, sap-service-cloud-api-access |
Coverage: Runtime coverage uses the built-in SAP Service Cloud OData adapter backed by the official SAP Cloud SDK HTTP client for selected ServiceRequestCollection create, read by ObjectID, update, search, and readiness workflows when baseUrl plus access credentials are provided.
Boundary: SAP tenant exposure, communication arrangements, required fields, statuses, code lists, workflow rules, and extensions are SDK-user host-client configuration.
Evidence: SAP Cloud for Customer OData API; SAP Cloud for Customer OData API overview; SAP Cloud for Customer OData API v2 Reference; SAP Cloud for Customer OData Services PDF.
ServiceNow Ticketing¶
| Field | Value |
|---|---|
| Package | @cognidesk/integration-ticketing-servicenow |
| Manifest import | @cognidesk/integration-ticketing-servicenow/manifest |
| Runtime import | @cognidesk/integration-ticketing-servicenow/runtime |
| Workspace | integrations/ticketing/servicenow |
| Manifest ID | ticketing.servicenow |
| Scope | support-workflow-subset |
| Adapter coverage | partial |
| Implementation | official-sdk |
| Documentation | https://www.servicenow.com/docs/r/washingtondc/api-reference/rest-apis/c_TableAPI.html |
| Directions | bidirectional |
| Capabilities | create-provider-object, read-provider-object, update-provider-object, search-provider-object, send, draft, attach, handoff |
| Provider setup | optional servicenow-instance, servicenow-api-access, servicenow-raw-client |
Coverage: Coverage is limited to ServiceNow Table API record create/read/update/search, incident creation, Attachment API upload/list, Import Set insert/read, and readiness checks used by Cognidesk support workflows.
Boundary: Available tables, fields, ACLs, business rules, and mandatory fields are owned by the SDK user's ServiceNow instance.
Evidence: ServiceNow Table API; ServiceNow Attachment API; ServiceNow Import Set API; ServiceNow Virtual Agent API; plus 2 more.
Zendesk Support¶
| Field | Value |
|---|---|
| Integration | Zendesk Integration |
| Package | @cognidesk/integration-ticketing-zendesk |
| Manifest import | @cognidesk/integration-ticketing-zendesk/manifest |
| Runtime import | @cognidesk/integration-ticketing-zendesk/runtime |
| Workspace | integrations/ticketing/zendesk |
| Manifest ID | ticketing.zendesk |
| Scope | support-workflow-subset |
| Adapter coverage | partial |
| Implementation | official-sdk |
| Documentation | https://www.npmjs.com/package/node-zendesk |
| Directions | bidirectional |
| Capabilities | create-provider-object, read-provider-object, update-provider-object, search-provider-object, send, draft, attach, handoff |
| Provider setup | required zendesk-instance, zendesk-api-access |
Coverage: Coverage is a Cognidesk support workflow adapter backed by the node-zendesk provider SDK.
Boundary: Tenant fields, triggers, automations, macros, routing, requester identity, and outbound policy remain SDK-user configuration.
Evidence: node-zendesk package; Zendesk Node.js API client docs; Zendesk Support API OpenAPI; Zendesk Support Tickets API; plus 2 more.
Zoho Desk¶
| Field | Value |
|---|---|
| Package | @cognidesk/integration-ticketing-zoho-desk |
| Manifest import | @cognidesk/integration-ticketing-zoho-desk/manifest |
| Runtime import | @cognidesk/integration-ticketing-zoho-desk/runtime |
| Workspace | integrations/ticketing/zoho-desk |
| Manifest ID | ticketing.zoho-desk |
| Scope | support-workflow-subset |
| Adapter coverage | partial |
| Implementation | provider-rest-adapter |
| Documentation | https://desk.zoho.com/DeskAPIDocument |
| Directions | bidirectional |
| Capabilities | create-provider-object, read-provider-object, update-provider-object, search-provider-object, handoff |
| Provider setup | required zoho-desk-org, zoho-desk-api-access |
Coverage: Coverage is typed for Zoho Desk REST-backed ticket create, read, patch, ticket listing/search query passthrough, ticket comments, ticket threads, send-reply, organization readiness, and credential status used by Cognidesk support workflows.
Boundary: Departments, layouts, mandatory fields, assignment rules, blueprints, and visibility are SDK-user configuration.
Evidence: Zoho Desk API documentation; Zoho Desk create ticket; Zoho Desk list all tickets; Zoho Desk update ticket; plus 5 more.
Video¶
Whereby Embedded¶
| Field | Value |
|---|---|
| Package | @cognidesk/integration-video-whereby |
| Manifest import | @cognidesk/integration-video-whereby/manifest |
| Runtime import | @cognidesk/integration-video-whereby/runtime |
| Workspace | integrations/video/whereby |
| Manifest ID | video.whereby |
| Scope | provider-api-subset |
| Adapter coverage | standard |
| Implementation | provider-rest-adapter |
| Documentation | https://docs.whereby.com/reference/whereby-rest-api-reference/meetings |
| Directions | inbound-only, outbound-only, bidirectional |
| Capabilities | schedule, create-provider-object, read-provider-object, delete-provider-object, update-provider-object, receive, whereby.request-signature |
| Provider setup | required whereby-api-key; optional whereby-provider-client, whereby-organization, whereby-room-template, whereby-webhook-signing-secret |
Coverage: Coverage includes generated per-operation types/functions for every operation in Whereby's official public REST OpenAPI spec; runtime calls default to a package-owned REST adapter when apiKey/baseUrl/fetch options are provided.
Boundary: Whereby meetings are transient rooms controlled by the SDK user's Embedded account, API key, plan, dashboard configuration, and current Whereby feature availability.
Evidence: Whereby REST OpenAPI spec; Whereby REST meetings API; Whereby REST recordings API; Whereby REST transcriptions API; plus 2 more.
Zoom Meetings¶
| Field | Value |
|---|---|
| Package | @cognidesk/integration-video-zoom |
| Manifest import | @cognidesk/integration-video-zoom/manifest |
| Runtime import | @cognidesk/integration-video-zoom/runtime |
| Workspace | integrations/video/zoom |
| Manifest ID | video.zoom |
| Scope | provider-api-subset |
| Adapter coverage | standard |
| Implementation | provider-api-subset |
| Documentation | https://developers.zoom.us/docs/rivet/javascript/ |
| Directions | inbound-only, outbound-only, bidirectional |
| Capabilities | schedule, create-provider-object, read-provider-object, delete-provider-object, update-provider-object, receive, zoom.request-signature |
| Provider setup | required zoom-oauth-access-token; optional zoom-video-provider-client, zoom-webhook-secret-token |
Coverage: Coverage includes generated per-operation functions for every operation in Zoom's official Meetings API Hub OpenAPI spec. Runtime uses Zoom's official @zoom/rivet Meetings SDK for mapped SDK operations when accessToken/getAccessToken/account OAuth credentials are provided.
Boundary: Runtime provider API calls use Zoom's official @zoom/rivet SDK when OAuth credentials are supplied, except for documented REST exceptions or explicit low-level REST transport options.
Evidence: Zoom Rivet for JavaScript; Zoom Rivet JavaScript repository; Zoom Meetings API Hub OpenAPI; Zoom Meetings API reference; plus 2 more.
Voice Provider APIs¶
AWS Speech¶
| Field | Value |
|---|---|
| Integration | AWS Speech Integration |
| Package | @cognidesk/integration-voice-aws-speech |
| Manifest import | @cognidesk/integration-voice-aws-speech/manifest |
| Runtime import | @cognidesk/integration-voice-aws-speech/runtime |
| Workspace | integrations/voice/aws-speech |
| Manifest ID | voice.aws-speech |
| Scope | provider-api-subset |
| Adapter coverage | standard |
| Implementation | official-sdk |
| Documentation | https://docs.aws.amazon.com/transcribe/latest/APIReference/API_streaming_StartStreamTranscription.html |
| Directions | receive-only, send-only, bidirectional |
| Capabilities | receive, send, media |
| Provider setup | required aws-access-key-id, aws-secret-access-key, aws-region; optional aws-session-token |
Coverage: Implements Amazon Transcribe Streaming speech-to-text and Amazon Polly SynthesizeSpeech text-to-speech for Cognidesk STT/TTS voice pipelines.
Boundary: This package implements AWS STT/TTS for Cognidesk speech pipelines through injected AWS SDK clients; it does not own AWS credential resolution, IAM roles, VPC endpoints, or account policy.
Evidence: Amazon Transcribe StartStreamTranscription API; Amazon Transcribe streaming setup; AWS SDK for JavaScript Transcribe Streaming client; Amazon Polly SynthesizeSpeech API; plus 2 more.
Azure AI Speech¶
| Field | Value |
|---|---|
| Integration | Azure AI Speech Integration |
| Package | @cognidesk/integration-voice-azure-speech |
| Manifest import | @cognidesk/integration-voice-azure-speech/manifest |
| Runtime import | @cognidesk/integration-voice-azure-speech/runtime |
| Workspace | integrations/voice/azure-speech |
| Manifest ID | voice.azure-speech |
| Scope | provider-api-subset |
| Adapter coverage | standard |
| Implementation | official-sdk |
| Documentation | https://github.com/microsoft/cognitive-services-speech-sdk-js |
| Directions | receive-only, send-only, bidirectional |
| Capabilities | receive, send, media |
| Provider setup | required azure-speech-key, azure-speech-region |
Coverage: Implements Azure AI Speech speech-to-text and text-to-speech for Cognidesk STT/TTS voice pipelines.
Boundary: This package adapts buffered Cognidesk voice turns through the Speech SDK; it does not expose continuous recognizer sessions as Cognidesk operations.
Evidence: Azure Speech SDK for JavaScript; Azure AI Speech SDK documentation.
Deepgram Voice¶
| Field | Value |
|---|---|
| Package | @cognidesk/integration-voice-deepgram |
| Manifest import | @cognidesk/integration-voice-deepgram/manifest |
| Runtime import | @cognidesk/integration-voice-deepgram/runtime |
| Workspace | integrations/voice/deepgram |
| Manifest ID | voice.deepgram |
| Scope | provider-api-subset |
| Adapter coverage | partial |
| Implementation | official-sdk |
| Documentation | https://www.npmjs.com/package/@deepgram/sdk |
| Directions | receive-only, send-only, bidirectional |
| Capabilities | receive, send, media |
| Provider setup | required deepgram-api-key |
Coverage: Implements normalized Cognidesk speech-to-text and text-to-speech operations with the official Deepgram SDK.
Boundary: This package implements SDK-backed STT/TTS for Cognidesk speech pipelines, not Deepgram Voice Agent or Flux websocket sessions.
Evidence: Deepgram SDK package; Deepgram prerecorded audio STT; Deepgram Text-to-Speech REST.
ElevenLabs Voice¶
| Field | Value |
|---|---|
| Package | @cognidesk/integration-voice-elevenlabs |
| Manifest import | @cognidesk/integration-voice-elevenlabs/manifest |
| Runtime import | @cognidesk/integration-voice-elevenlabs/runtime |
| Workspace | integrations/voice/elevenlabs |
| Manifest ID | voice.elevenlabs |
| Scope | provider-api-subset |
| Adapter coverage | partial |
| Implementation | official-sdk |
| Documentation | https://www.npmjs.com/package/@elevenlabs/elevenlabs-js |
| Directions | send-only, receive-only, bidirectional |
| Capabilities | send, receive, media |
| Provider setup | required elevenlabs-api-key |
Coverage: Implements normalized Cognidesk speech, transcription, and conversational session helpers with the official ElevenLabs JavaScript SDK.
Boundary: Realtime WebSocket transport behavior, telephony setup, batch calling, call recording policy, consent, retention, and live agent routing remain SDK-user/provider configuration.
Evidence: ElevenLabs JavaScript SDK package; ElevenLabs API reference; ElevenLabs Speech to Text; ElevenLabs Text to Speech.
Generic SIP Voice Connection¶
| Field | Value |
|---|---|
| Package | @cognidesk/integration-voice-sip |
| Manifest import | @cognidesk/integration-voice-sip/manifest |
| Runtime import | @cognidesk/integration-voice-sip/runtime |
| Workspace | integrations/voice/sip |
| Manifest ID | voice.sip |
| Scope | local-protocol |
| Adapter coverage | partial |
| Implementation | local-protocol |
| Documentation | https://www.npmjs.com/package/drachtio-srf |
| Directions | inbound-only, outbound-only, bidirectional |
| Capabilities | receive, send, media, transfer, recording, transcription, sip.webhook-signature |
| Provider setup | required sip-registrar, sip-domain, sip-auth, sip-tls, sip-srtp, sip-webhook-callback; optional sip-proxy |
Coverage: Defines a Cognidesk SIP stack gateway contract and callback normalizer for SDK-user-owned SIP/SBC/BYOC infrastructure.
Boundary: A full SIP platform, registrar, SBC, and RTP/SRTP media engine are intentionally out of scope for this package.
Evidence: drachtio-srf npm package; drachtio-srf repository.
Google Cloud Speech¶
| Field | Value |
|---|---|
| Integration | Google Cloud Speech Integration |
| Package | @cognidesk/integration-voice-google-speech |
| Manifest import | @cognidesk/integration-voice-google-speech/manifest |
| Runtime import | @cognidesk/integration-voice-google-speech/runtime |
| Workspace | integrations/voice/google-speech |
| Manifest ID | voice.google-speech |
| Scope | provider-api-subset |
| Adapter coverage | standard |
| Implementation | official-sdk |
| Documentation | https://docs.cloud.google.com/speech-to-text/docs/reference/rest/v1/speech/recognize |
| Directions | receive-only, send-only, bidirectional |
| Capabilities | receive, send, media |
| Provider setup | required google-cloud-access-token |
Coverage: Implements Google Cloud Speech-to-Text synchronous recognize and Cloud Text-to-Speech synchronous synthesize for Cognidesk STT/TTS voice pipelines.
Boundary: This package implements synchronous REST STT and REST TTS for Cognidesk speech pipelines, not full streaming Google Cloud Speech SDK sessions.
Evidence: Google Cloud Speech-to-Text speech.recognize REST API; Google Cloud Speech-to-Text RecognitionConfig; Google Cloud Text-to-Speech text.synthesize REST API; Google Cloud Text-to-Speech audio encodings; plus 1 more.
OpenAI Realtime Voice¶
| Field | Value |
|---|---|
| Integration | OpenAI Realtime Voice Integration |
| Package | @cognidesk/integration-voice-openai |
| Manifest import | @cognidesk/integration-voice-openai/manifest |
| Runtime import | @cognidesk/integration-voice-openai/runtime |
| Workspace | integrations/voice/openai |
| Manifest ID | voice.openai |
| Scope | provider-api-subset |
| Adapter coverage | standard |
| Implementation | official-sdk |
| Documentation | https://developers.openai.com/api/docs/guides/realtime |
| Directions | bidirectional |
| Capabilities | receive, send, media, handoff |
| Provider setup | required openai-api-key |
Coverage: Implements a server-side OpenAI Realtime voice adapter for Cognidesk browser voice sessions, including session updates, audio events, speech responses, and function-tool outputs.
Boundary: This package currently supports only gpt-realtime-2.
Evidence: OpenAI Realtime and audio guide; OpenAI Realtime conversations guide; OpenAI Realtime client events reference.
Twilio Programmable Voice¶
| Field | Value |
|---|---|
| Package | @cognidesk/integration-voice-twilio |
| Manifest import | @cognidesk/integration-voice-twilio/manifest |
| Runtime import | @cognidesk/integration-voice-twilio/runtime |
| Workspace | integrations/voice/twilio |
| Manifest ID | voice.twilio |
| Scope | provider-api-subset |
| Adapter coverage | partial |
| Implementation | official-sdk |
| Documentation | https://www.npmjs.com/package/twilio |
| Directions | inbound-only, outbound-only, bidirectional |
| Capabilities | receive, send, media, transfer, twilio.webhook-signature |
| Provider setup | required twilio-account, twilio-rest-api-credentials; optional twilio-webhook-auth-token |
Coverage: Implements normalized call-control, TwiML media stream, webhook, readiness, and raw Twilio helper-client access with the official Twilio Node helper library.
Boundary: Live call readiness depends on the SDK user's Twilio account, voice-capable numbers, regions, webhooks, and account permissions.
Evidence: Twilio Node helper library; Twilio Programmable Voice API; Twilio Call Resource; Twilio webhook security.
Vonage Voice¶
| Field | Value |
|---|---|
| Package | @cognidesk/integration-voice-vonage |
| Manifest import | @cognidesk/integration-voice-vonage/manifest |
| Runtime import | @cognidesk/integration-voice-vonage/runtime |
| Workspace | integrations/voice/vonage |
| Manifest ID | voice.vonage |
| Scope | provider-api-subset |
| Adapter coverage | partial |
| Implementation | official-sdk |
| Documentation | https://www.npmjs.com/package/@vonage/server-sdk |
| Directions | inbound-only, outbound-only, bidirectional |
| Capabilities | receive, send, media, transfer, voice.webhook-signature |
| Provider setup | required vonage-application; optional vonage-webhook-signature |
Coverage: Implements normalized Vonage Voice call-control, NCCO, webhook, readiness, and raw SDK access with the official Vonage server SDK.
Boundary: Live call readiness depends on the SDK user's Vonage application, numbers, webhook URLs, regions, and account permissions.
Evidence: Vonage Server SDK package; Vonage Voice API reference; Vonage Voice webhooks; Vonage NCCO reference.
Workplace¶
Microsoft Teams¶
| Field | Value |
|---|---|
| Package | @cognidesk/integration-workplace-teams |
| Manifest import | @cognidesk/integration-workplace-teams/manifest |
| Runtime import | @cognidesk/integration-workplace-teams/runtime |
| Workspace | integrations/workplace/teams |
| Manifest ID | workplace.teams |
| Scope | provider-api-subset |
| Adapter coverage | standard |
| Implementation | official-sdk |
| Documentation | https://www.npmjs.com/package/@microsoft/microsoft-graph-client |
| Directions | receive-only, send-only, bidirectional |
| Capabilities | receive, send, notify, thread, read-provider-object, create-provider-object, update-provider-object |
| Provider setup | required microsoft-graph-oauth-access-token, microsoft-graph-tenant, microsoft-graph-app-registration; optional microsoft-graph-change-notification-client-state |
Coverage: Coverage includes SDK-backed Microsoft Graph Teams support workflows: channel and chat messages, channel replies, message updates, subscriptions, current-user readiness, and change notifications.
Boundary: Available operations depend on the SDK user's Microsoft Entra tenant, Teams licensing, Graph OAuth scopes, delegated versus application permission mode, resource-specific consent, tenant/admin consent, channel membership, and Teams policy.
Evidence: Microsoft Graph JavaScript client; Microsoft Graph send channel message; Microsoft Graph send chat message; Microsoft Graph send channel reply; plus 6 more.
Slack¶
| Field | Value |
|---|---|
| Package | @cognidesk/integration-workplace-slack |
| Manifest import | @cognidesk/integration-workplace-slack/manifest |
| Runtime import | @cognidesk/integration-workplace-slack/runtime |
| Workspace | integrations/workplace/slack |
| Manifest ID | workplace.slack |
| Scope | support-workflow-subset |
| Adapter coverage | partial |
| Implementation | official-sdk-plus-support-slice |
| Documentation | https://www.npmjs.com/package/@slack/web-api |
| Directions | receive-only, send-only, bidirectional |
| Capabilities | receive, send, notify, thread, media, read-provider-object, update-provider-object, slack.request-signature |
| Provider setup | required slack-bot-token, slack-signing-secret |
Coverage: Coverage is a Cognidesk support workflow adapter backed by Slack's official @slack/web-api package.
Boundary: Available Slack operations depend on the SDK user's app scopes, workspace policy, channel membership, Enterprise Grid policy, and user targets for ephemeral messages.
Evidence: Slack Web API package; Slack Web API methods; Slack chat.postMessage; Slack chat.update; plus 6 more.