integrations/ticketing/salesforce/dist/manifest

Variables

salesforceTicketingProviderManifest

const salesforceTicketingProviderManifest: {
  capabilities: {
     audiences?: ("customer-facing" | "internal-support" | "mixed")[];
     capability: string;
     changesWorkflow?: boolean;
     description?: string;
     exposesSensitiveData?: boolean;
     extension?: boolean;
     label?: string;
     metadata?: Record<string, unknown>;
     providerObjects?: {
        description?: string;
        kind: string;
        label?: string;
        metadata?: Record<string, unknown>;
        schemaName?: string;
     }[];
     requiresCredential?: boolean;
     sideEffect?: boolean;
  }[];
  category: string;
  channelAudiences: ("customer-facing" | "internal-support" | "mixed")[];
  coverage: {
     evidence: {
        label: string;
        url?: string;
     }[];
     notes: string[];
     scope:   | "provider-api-subset"
        | "support-workflow-subset"
        | "connector-required"
        | "local-protocol"
        | "full-provider-api";
  };
  credentialRequirements: {
     description?: string;
     id: string;
     label?: string;
     metadata?: Record<string, unknown>;
     required: boolean;
     scopes: string[];
  }[];
  directions: (
     | "receive-only"
     | "send-only"
     | "bidirectional"
     | "inbound-only"
    | "outbound-only")[];
  id: string;
  limitations: string[];
  maintainers: {
     name: string;
     type: "official" | "community" | "unknown" | "partner";
     url?: string;
  }[];
  metadata?: Record<string, unknown>;
  name: string;
  operations: {
     alias: string;
     audience?: "customer-facing" | "internal-support" | "mixed";
     audiences?: ("customer-facing" | "internal-support" | "mixed")[];
     capability: string;
     changesWorkflow?: boolean;
     description?: string;
     exposesSensitiveData?: boolean;
     extension: boolean;
     externallyVisible?: boolean;
     inputSchema?: unknown;
     inputSchemaName?: string;
     inputSchemaRef?: string;
     label?: string;
     metadata?: Record<string, unknown>;
     outputSchema?: unknown;
     outputSchemaName?: string;
     outputSchemaRef?: string;
     providerObject?: string;
     providerObjects?: {
        description?: string;
        kind: string;
        label?: string;
        metadata?: Record<string, unknown>;
        schemaName?: string;
     }[];
     providerOperation?: string;
     requiredPolicyIds?: string[];
     requiresApproval?: boolean;
     requiresCredential?: boolean;
     sideEffect?: boolean;
  }[];
  packageName: string;
  privacyNotes: string[];
  provider: string;
  trustLevel: "official" | "community" | "verified" | "experimental";
} & {
  capabilities: readonly [{
     audiences: readonly ["customer-facing", "internal-support", "mixed"];
     capability: "read-provider-object";
     exposesSensitiveData: true;
     label: "Read Salesforce Cases";
     providerObjects: readonly [{
        kind: "ticket";
        label: "Case";
        schemaName: "Case";
     }];
     requiresCredential: true;
   }, {
     audiences: readonly ["customer-facing", "mixed"];
     capability: "send";
     changesWorkflow: true;
     exposesSensitiveData: true;
     label: "Create Salesforce CaseComments";
     providerObjects: readonly [{
        kind: "ticketComment";
        label: "CaseComment";
        schemaName: "CaseComment";
     }];
     requiresCredential: true;
     sideEffect: true;
   }, {
     audiences: readonly ["customer-facing", "internal-support", "mixed"];
     capability: "create-provider-object";
     changesWorkflow: true;
     exposesSensitiveData: true;
     label: "Create Salesforce Cases";
     providerObjects: readonly [{
        kind: "ticket";
        label: "Case";
        schemaName: "Case";
     }];
     requiresCredential: true;
     sideEffect: true;
   }, {
     audiences: readonly ["internal-support", "mixed"];
     capability: "update-provider-object";
     changesWorkflow: true;
     exposesSensitiveData: true;
     label: "Update Salesforce Cases";
     providerObjects: readonly [{
        kind: "ticket";
        label: "Case";
        schemaName: "Case";
     }];
     requiresCredential: true;
     sideEffect: true;
   }, {
     audiences: readonly ["customer-facing", "internal-support", "mixed"];
     capability: "search-provider-object";
     exposesSensitiveData: true;
     label: "Search Salesforce Cases";
     providerObjects: readonly [{
        kind: "ticket";
        label: "Case";
        schemaName: "Case";
     }];
     requiresCredential: true;
   }, {
     audiences: readonly ["internal-support", "mixed"];
     capability: "draft";
     exposesSensitiveData: true;
     label: "Create Salesforce internal feed items";
     providerObjects: readonly [{
        kind: "internalNote";
        label: "FeedItem";
        schemaName: "FeedItem";
     }];
     requiresCredential: true;
     sideEffect: true;
  }];
  category: "ticketing";
  channelAudiences: readonly ["customer-facing", "internal-support", "mixed"];
  coverage: {
     evidence: readonly [{
        label: "JSforce";
        url: "https://github.com/jsforce/jsforce";
      }, {
        label: "Salesforce REST API resources";
        url: "https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/resources_list.htm";
      }, {
        label: "Salesforce Case object reference";
        url: "https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/sforce_api_objects_case.htm";
      }, {
        label: "Salesforce CaseComment object reference";
        url: "https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/sforce_api_objects_casecomment.htm";
      }, {
        label: "Salesforce FeedItem object reference";
        url: "https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/sforce_api_objects_feeditem.htm";
     }];
     notes: readonly ["Coverage is scoped to Service Cloud Case support workflows implemented by typed handlers.", "Implementation uses maintained jsforce v3. Broader Salesforce APIs and org-specific sObjects remain accessible through rawClient/getRawClient(), but are not Cognidesk adapter coverage.", "Generated or direct raw Salesforce slices should stay scoped to reviewed Service Cloud support workflows."];
     scope: "provider-api-subset";
  };
  credentialRequirements: readonly [{
     id: "salesforce-instance";
     label: "Salesforce instance URL";
     required: true;
   }, {
     id: "salesforce-oauth-access";
     label: "Salesforce OAuth access token";
     metadata: {
        scopeKind: "provider-oauth-scopes";
     };
     required: true;
     scopes: readonly ["api", "refresh_token", "openid"];
  }];
  directions: readonly ["receive-only", "send-only", "bidirectional"];
  id: "ticketing.salesforce";
  limitations: readonly ["Record types, required fields, queues, owners, assignment rules, Flow automation, field-level security, and Service Cloud licenses are SDK-user configuration.", "Generic SOQL remains an SDK-user-owned escape hatch and does not imply full Salesforce, metadata, Bulk, Pub/Sub, Streaming, or org-specific sObject coverage."];
  maintainers: readonly [{
     name: "Cognidesk";
     type: "official";
  }];
  metadata: {
     channelCoverage: {
        broaderSalesforceApi: "provider-supported-raw-client";
        caseComments: "typed-create";
        cases: "typed-create-read-update-search";
        feedItems: "typed-internal-note-create";
        soql: "sdk-owned-extension";
     };
     implementation: {
        manifestImport: "no-sdk-client-initialization";
        rawClientEscapeHatch: "SalesforceTicketingClient.rawClient and getRawClient()";
        sdkPackage: "jsforce";
        sdkVersionRange: "^3.10.16";
        strategy: "maintained-library";
     };
  };
  name: "Salesforce Service Cloud";
  operations: {
     alias: string;
     audience?: "customer-facing" | "internal-support" | "mixed";
     audiences?: ("customer-facing" | "internal-support" | "mixed")[];
     capability: string;
     changesWorkflow?: boolean;
     description?: string;
     exposesSensitiveData?: boolean;
     extension?: boolean;
     externallyVisible?: boolean;
     inputSchema?: unknown;
     inputSchemaName?: string;
     inputSchemaRef?: string;
     label?: string;
     metadata?: Record<string, unknown>;
     outputSchema?: unknown;
     outputSchemaName?: string;
     outputSchemaRef?: string;
     providerObject?: string;
     providerObjects?: {
        description?: string;
        kind: string;
        label?: string;
        metadata?: Record<string, unknown>;
        schemaName?: string;
     }[];
     providerOperation?: string;
     requiredPolicyIds?: string[];
     requiresApproval?: boolean;
     requiresCredential?: boolean;
     sideEffect?: boolean;
  }[];
  packageName: "@cognidesk/integration-ticketing-salesforce";
  privacyNotes: readonly ["Salesforce cases, comments, feed items, contacts, accounts, platform events, and custom fields can contain customer data and internal support context."];
  provider: "salesforce";
  trustLevel: "official";
};

Type Declaration

Name	Type
capabilities	{ audiences?: ("customer-facing" | "internal-support" | "mixed")[]; capability: string; changesWorkflow?: boolean; description?: string; exposesSensitiveData?: boolean; extension?: boolean; label?: string; metadata?: Record\<string, unknown>; providerObjects?: { description?: string; kind: string; label?: string; metadata?: Record\<string, unknown>; schemaName?: string; }[]; requiresCredential?: boolean; sideEffect?: boolean; }[]
category	string
channelAudiences	("customer-facing" | "internal-support" | "mixed")[]
coverage	{ evidence: { label: string; url?: string; }[]; notes: string[]; scope: | "provider-api-subset" | "support-workflow-subset" | "connector-required" | "local-protocol" | "full-provider-api"; }
coverage.evidence	{ label: string; url?: string; }[]
coverage.notes	string[]
coverage.scope	| "provider-api-subset" | "support-workflow-subset" | "connector-required" | "local-protocol" | "full-provider-api"
credentialRequirements	{ description?: string; id: string; label?: string; metadata?: Record\<string, unknown>; required: boolean; scopes: string[]; }[]
directions	( | "receive-only" | "send-only" | "bidirectional" | "inbound-only" | "outbound-only")[]
id	string
limitations	string[]
maintainers	{ name: string; type: "official" | "community" | "unknown" | "partner"; url?: string; }[]
metadata?	Record\<string, unknown>
name	string
operations	{ alias: string; audience?: "customer-facing" | "internal-support" | "mixed"; audiences?: ("customer-facing" | "internal-support" | "mixed")[]; capability: string; changesWorkflow?: boolean; description?: string; exposesSensitiveData?: boolean; extension: boolean; externallyVisible?: boolean; inputSchema?: unknown; inputSchemaName?: string; inputSchemaRef?: string; label?: string; metadata?: Record\<string, unknown>; outputSchema?: unknown; outputSchemaName?: string; outputSchemaRef?: string; providerObject?: string; providerObjects?: { description?: string; kind: string; label?: string; metadata?: Record\<string, unknown>; schemaName?: string; }[]; providerOperation?: string; requiredPolicyIds?: string[]; requiresApproval?: boolean; requiresCredential?: boolean; sideEffect?: boolean; }[]
packageName	string
privacyNotes	string[]
provider	string
trustLevel	"official" | "community" | "verified" | "experimental"

Type Declaration

Name	Type
capabilities	readonly [{ audiences: readonly ["customer-facing", "internal-support", "mixed"]; capability: "read-provider-object"; exposesSensitiveData: true; label: "Read Salesforce Cases"; providerObjects: readonly [{ kind: "ticket"; label: "Case"; schemaName: "Case"; }]; requiresCredential: true; }, { audiences: readonly ["customer-facing", "mixed"]; capability: "send"; changesWorkflow: true; exposesSensitiveData: true; label: "Create Salesforce CaseComments"; providerObjects: readonly [{ kind: "ticketComment"; label: "CaseComment"; schemaName: "CaseComment"; }]; requiresCredential: true; sideEffect: true; }, { audiences: readonly ["customer-facing", "internal-support", "mixed"]; capability: "create-provider-object"; changesWorkflow: true; exposesSensitiveData: true; label: "Create Salesforce Cases"; providerObjects: readonly [{ kind: "ticket"; label: "Case"; schemaName: "Case"; }]; requiresCredential: true; sideEffect: true; }, { audiences: readonly ["internal-support", "mixed"]; capability: "update-provider-object"; changesWorkflow: true; exposesSensitiveData: true; label: "Update Salesforce Cases"; providerObjects: readonly [{ kind: "ticket"; label: "Case"; schemaName: "Case"; }]; requiresCredential: true; sideEffect: true; }, { audiences: readonly ["customer-facing", "internal-support", "mixed"]; capability: "search-provider-object"; exposesSensitiveData: true; label: "Search Salesforce Cases"; providerObjects: readonly [{ kind: "ticket"; label: "Case"; schemaName: "Case"; }]; requiresCredential: true; }, { audiences: readonly ["internal-support", "mixed"]; capability: "draft"; exposesSensitiveData: true; label: "Create Salesforce internal feed items"; providerObjects: readonly [{ kind: "internalNote"; label: "FeedItem"; schemaName: "FeedItem"; }]; requiresCredential: true; sideEffect: true; }]
category	"ticketing"
channelAudiences	readonly ["customer-facing", "internal-support", "mixed"]
coverage	{ evidence: readonly [{ label: "JSforce"; url: "https://github.com/jsforce/jsforce"; }, { label: "Salesforce REST API resources"; url: "https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/resources_list.htm"; }, { label: "Salesforce Case object reference"; url: "https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/sforce_api_objects_case.htm"; }, { label: "Salesforce CaseComment object reference"; url: "https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/sforce_api_objects_casecomment.htm"; }, { label: "Salesforce FeedItem object reference"; url: "https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/sforce_api_objects_feeditem.htm"; }]; notes: readonly ["Coverage is scoped to Service Cloud Case support workflows implemented by typed handlers.", "Implementation uses maintained jsforce v3. Broader Salesforce APIs and org-specific sObjects remain accessible through rawClient/getRawClient(), but are not Cognidesk adapter coverage.", "Generated or direct raw Salesforce slices should stay scoped to reviewed Service Cloud support workflows."]; scope: "provider-api-subset"; }
coverage.evidence	readonly [{ label: "JSforce"; url: "https://github.com/jsforce/jsforce"; }, { label: "Salesforce REST API resources"; url: "https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/resources_list.htm"; }, { label: "Salesforce Case object reference"; url: "https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/sforce_api_objects_case.htm"; }, { label: "Salesforce CaseComment object reference"; url: "https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/sforce_api_objects_casecomment.htm"; }, { label: "Salesforce FeedItem object reference"; url: "https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/sforce_api_objects_feeditem.htm"; }]
coverage.notes	readonly ["Coverage is scoped to Service Cloud Case support workflows implemented by typed handlers.", "Implementation uses maintained jsforce v3. Broader Salesforce APIs and org-specific sObjects remain accessible through rawClient/getRawClient(), but are not Cognidesk adapter coverage.", "Generated or direct raw Salesforce slices should stay scoped to reviewed Service Cloud support workflows."]
coverage.scope	"provider-api-subset"
credentialRequirements	readonly [{ id: "salesforce-instance"; label: "Salesforce instance URL"; required: true; }, { id: "salesforce-oauth-access"; label: "Salesforce OAuth access token"; metadata: { scopeKind: "provider-oauth-scopes"; }; required: true; scopes: readonly ["api", "refresh_token", "openid"]; }]
directions	readonly ["receive-only", "send-only", "bidirectional"]
id	"ticketing.salesforce"
limitations	readonly ["Record types, required fields, queues, owners, assignment rules, Flow automation, field-level security, and Service Cloud licenses are SDK-user configuration.", "Generic SOQL remains an SDK-user-owned escape hatch and does not imply full Salesforce, metadata, Bulk, Pub/Sub, Streaming, or org-specific sObject coverage."]
maintainers	readonly [{ name: "Cognidesk"; type: "official"; }]
metadata	{ channelCoverage: { broaderSalesforceApi: "provider-supported-raw-client"; caseComments: "typed-create"; cases: "typed-create-read-update-search"; feedItems: "typed-internal-note-create"; soql: "sdk-owned-extension"; }; implementation: { manifestImport: "no-sdk-client-initialization"; rawClientEscapeHatch: "SalesforceTicketingClient.rawClient and getRawClient()"; sdkPackage: "jsforce"; sdkVersionRange: "^3.10.16"; strategy: "maintained-library"; }; }
metadata.channelCoverage	{ broaderSalesforceApi: "provider-supported-raw-client"; caseComments: "typed-create"; cases: "typed-create-read-update-search"; feedItems: "typed-internal-note-create"; soql: "sdk-owned-extension"; }
metadata.channelCoverage.broaderSalesforceApi	"provider-supported-raw-client"
metadata.channelCoverage.caseComments	"typed-create"
metadata.channelCoverage.cases	"typed-create-read-update-search"
metadata.channelCoverage.feedItems	"typed-internal-note-create"
metadata.channelCoverage.soql	"sdk-owned-extension"
metadata.implementation	{ manifestImport: "no-sdk-client-initialization"; rawClientEscapeHatch: "SalesforceTicketingClient.rawClient and getRawClient()"; sdkPackage: "jsforce"; sdkVersionRange: "^3.10.16"; strategy: "maintained-library"; }
metadata.implementation.manifestImport	"no-sdk-client-initialization"
metadata.implementation.rawClientEscapeHatch	"SalesforceTicketingClient.rawClient and getRawClient()"
metadata.implementation.sdkPackage	"jsforce"
metadata.implementation.sdkVersionRange	"^3.10.16"
metadata.implementation.strategy	"maintained-library"
name	"Salesforce Service Cloud"
operations	{ alias: string; audience?: "customer-facing" | "internal-support" | "mixed"; audiences?: ("customer-facing" | "internal-support" | "mixed")[]; capability: string; changesWorkflow?: boolean; description?: string; exposesSensitiveData?: boolean; extension?: boolean; externallyVisible?: boolean; inputSchema?: unknown; inputSchemaName?: string; inputSchemaRef?: string; label?: string; metadata?: Record\<string, unknown>; outputSchema?: unknown; outputSchemaName?: string; outputSchemaRef?: string; providerObject?: string; providerObjects?: { description?: string; kind: string; label?: string; metadata?: Record\<string, unknown>; schemaName?: string; }[]; providerOperation?: string; requiredPolicyIds?: string[]; requiresApproval?: boolean; requiresCredential?: boolean; sideEffect?: boolean; }[]
packageName	"@cognidesk/integration-ticketing-salesforce"
privacyNotes	readonly ["Salesforce cases, comments, feed items, contacts, accounts, platform events, and custom fields can contain customer data and internal support context."]
provider	"salesforce"
trustLevel	"official"